Buyjapon Reviews

Terrible Packers No Support

I have bought hundreds of guitars from Japan from a competitor and they always come in large boxes with tons of padding I wanted to try a new company so I gave BuyJapon a chance They asked me if I wanted to use their double boxing service which I declined - They never once mentioned that they would be shipping this guitar from Japan to the US in one of those small flimsy triangle boxes Additionally they did not use nearly enough padding or support inside so the headstock snapped in two places They told me to make a claim with the USPS which I did I had to bring the guitar and box in to the Post Office for the claim This claim was investigated and they determined Insufficient Packaging by the shipper and denied the claim My claim was only for a repair of the instrument at 190 BuyJapon was unwilling to compensate me and proceeded to blame ME for not choosing to tell them to double box AVOID them if you are concerned with any shipping issues because they will leave you high and dry