Based on authentic user experiences
zoe
6731 reviews
N/A
10 months ago
Fiona was so helpful
Fiona was so helpful the process of my return was so easy and quick
Brenna
6731 reviews
N/A
10 months ago
The customer service was amazing
The customer service was amazing So nice and helpful
LB
6731 reviews
N/A
10 months ago
Repair of necklace pendant and sent
Repair of necklace pendant and sent back to my home- fee waived which was fair and reasonable Thank you
Thomas
6731 reviews
N/A
10 months ago
Will buy again
Amazing service Quick response to enquire Thank you team by Charlotte
Kathy Kriketos
6731 reviews
N/A
10 months ago
Excellent customer service
Excellent customer service Received a response to my query within an hour Very helpful and polite
Rea
6731 reviews
N/A
10 months ago
Prompt response to my enquiry online
Prompt response to my enquiry online Good customer service experience I wish they opened a physical store in Melbourne
Stephanie
6731 reviews
N/A
10 months ago
by charlotte customer service
The customer service experience at by charlotte is top tier My enquiry was responded within 24hrs with so much kindness and absolute professionalism I feel so comfortable emailing the team any of my questions
Lani Smith
6731 reviews
N/A
10 months ago
Very helpful and kind customer service
Very helpful and kind customer service team the jewellery is stunning and comes nicely packaged 10 10 would purchase again and recommend to anyone
Jyhanna Saba
6731 reviews
N/A
10 months ago
Great customer service
I recently made a purchase with By Charlotte The piece was really lovely and Fiona from the customer service team was extremely helpful with my requests
Genna
6731 reviews
N/A
10 months ago
Absolutely exceptional customer service
Absolutely exceptional customer service from the By Charlotte Team The team responded to my enquiry almost instantly and Fiona went above and beyond to ensure my order was received on time