Wig Store Online - Natural looking wigs - By Olivia Hines
Based on authentic user experiences
Miss Amy Neequaye
6727 reviews
N/A
7 months ago
Poor customer service
If you re looking for ease and convenience of basic wig maintenance for your unit all in house i e one place don t bother with By Olivia Hines Only after purchasing my wig was i told they dont do the fitting anymore Fitting lady left Ok no problem i found somewhere else for that I requested and was promised pictures of the wig before having it sent out But Olivia went on holiday for a week and didn t send the pictures however was getting a family member to quickly send the wig to me without the pictures first Yikes I thought because I opted to have pictures to make sure i was happy with finished product before having it sent to me and wouldn t have the palaver and liability of sending it back in case it wasnt up to scratch This is standard practice in the wig making business But I had to wait a week longer for holiday to finish all because photos were forgotten about and was told no chance of them taking it out of the packaging to take the photos first Hm why was it so hurriedly packaged and ready to go with no photos Luckily the colouring turned out OK Frontal a little on sparse side but not bad I certainly didn t expect it to last and it hasn t Which brings me onto the main issue Unfortunately I ve been trying to reach out to Olivia to request a frontal replacement for over 10 days now emails whatsapp messages and calls get aired Even if it s something they don t do I explained just providing me the frontal and colouring service is good I can go somewhere else for the alteration I also said I understand its a busy Christmas period and I can wait a bit longer Met with silence No communication Aired messages and calls Yet they are still listed as open It s strange how before you hand over the money the talk and the customer service from them is on point Once you ve got the wig and paid money they don t want to know I ve been a more than patient customer Not sure I ll be a repeat customer but maybe after they see this they ll reach out respond and make it right as I always like to give small business owners a chance
Kimberly
6727 reviews
N/A
7 months ago
professional and luxurious
I absolutely can not fault the service The hair feels and looks amazing I ve received soo many compliments and will definitely be a reappearing customer xx
Denise
6727 reviews
N/A
7 months ago
Excellent communication and service
Excellent communication and service Wig is amazing so soft and natural looking Will definitely purchase another one absolutely perfect
Hannah E
6727 reviews
N/A
7 months ago
Olivia was very helpful
Olivia was very helpful I love my wig
Denise
6727 reviews
N/A
7 months ago
Absolutely stunning wig
Absolutely stunning wig perfect fit and excellent quality hair So in love with it
summer mayhew
6727 reviews
N/A
7 months ago
Really good quality lovely seller and
Really good quality lovely seller and came quickly I use it every night before bed and my hair is sooo curly in the morning and kept really well love it so much
Paula Harper
6727 reviews
N/A
7 months ago
Excellent service from Olivia Hines
Excellent service from Olivia Hines I ordered products to be delivered direct to San Fransisco California and arrived within 5 days really pleased and will definitely be using again Thank you from one very happy customer
Louise
6727 reviews
N/A
7 months ago
I m giving 5 stars for the wig
I m giving 5 stars for the wig It s very long full and voluminous and the quality of the hair is wonderful It s the first wig I ve bought that s pre plucked properly and the hairline is very realistic However though it arrived within 3 days by recorded delivery which is great there wasn t confirmation that it was on it s way which is standard with online purchases That said I will definitely buy again and understand that it ll come but without any delivery confirmation etc
Emma G
6727 reviews
N/A
7 months ago
highly recommend Hair by Olivia
I highly recommend Hair by Olivia I recently purchased my first wig from Hair by Olivia and I couldn t be more happy with the entire experience Olivia s personalised approach made the transition from toppers to wigs so much smoother for me The telephone consultation was helpful as she took the time to discuss in-depth how to wear wigs and answered all my questions The wig itself is absolutely stunning - I fell in love with it instantly I booked the wig fitting and she cut the lace for me and patiently explained everything I needed to know about maintaining and styling the wig The service was truly superb and it made me feel confident and comfortable with my new wig I am already considering purchasing a second wig from Hair by OliviaThank you Olivia for making me feel fabulous in my new wig
Hannah A
6727 reviews
N/A
7 months ago
Amazing customer service beautiful quality wigs
Olivia is extremely patient informative and helpfulWent above and beyond to help me and made me feel so special and confident by advising me how to wear my wig as I was a newbie and made sure it got to me on time so I could wear it for a special event will definitely order again from you sending lots of light x