


Cabela's Canada - Hunting Fishing Camping Clothing GPS Optics & Outdoor Gear
Based on authentic user experiences
C-Shepard
6727 reviews
N/A
9 months ago
Buyer beware you ve been warned Fraudulent and questionable business practices
Cabela s has lost my business indefinitely multiple fraudulent and questionable business practices This is a warning to anyone unaware of their shady conduct Don t let the maple leaf fool you Cabela s is not a Canadian company nor does it have anything to do with Canadian interest in mind They are not a member of the Retail Council of Canada do not honour the price scanner accuracy code unlike 45 000 other Canadian business s and only exist in this country to capitalize on their bottom line Ordered a number of items online and in-store over the past few weeks Online order took an entire week to reach shipping status Cabela s broke up my order into multiple smaller shipments which resulted in a number of unrecognized transactions on my card Had to call their customer service and wait on hold for over half an hour to have this nasally droned customer service rep explain the reason for these non-approved transactions Apparently they drop ship between locations and retroactively ship out items between suppliers Something they aren t remotely transparent about which isn t just a major hassle of having your order sent to you over multiple packages and days constantly being rescheduled but a risk of having items lost in transit as a result So of course some of my items weren t packaged properly damaged on arrival Their return policy requires you call them again on hold over half and hour to get a return authorization all while expecting you to pay their supposed shipping charges from your total refund based on their provided shipping label Some items I wanted couldn t be ordered online showing local stock only so while being forced to wait almost two weeks for my online order to arrive I decided to drive across town to visit my local in store and the experience was just as bad Entering the store I was extremely frustrated finding out all items showing in-stock online were completely sold-out As others have pointed out this is merely a rouse to get people in the store and exactly why we need consumer advocacy and consumer affair agencies to run companies like this out of Canada Still it gets better While I was there decided to pick up a Frankford Arsenal reloading tray price on the floor said 11 99 Upon purchasing said item the receipt showed I was charged 4 99 After asking the staff about the lower price one of the sales guys told me they hadn t bothered to change the price tags as they were on the end of a sale so decided to pick up a few more trays at the supposed sale price So imagine my surprise after checking out with some extra trays they rang up at 14 99 a piece After some major back and forth further waiting in line and a trip to customer service realized that originally instead of being charged 4 99 for the first tray I was actually charged 14 99 and the 1 was missing from the receipt Complete false price representation After all the hassle and back and forth on their error they tell me they wouldn t honour the advertised price scanner code conduct and I returned the items and left the store never to return Have been in touch with the RCC and Consumer Affairs Canada Save yourself the anguish and torture dealing with this faux company Buyer beware you ve been warned
Consumer
6727 reviews
N/A
9 months ago
The issue is the website
The issue is the website Key words bring up totally unrelated items no hits on the searched item Cabela s IT dept needs lots of work
Ken Markewich
6727 reviews
N/A
9 months ago
I m trying to get information on a 800
I m trying to get information on a 800 order I got and can t even find a phone number to talk to someone about missing parts in the box I got
Simon Stokes
6727 reviews
N/A
9 months ago
I ordered a gift card online
I ordered a gift card online they took they money and confirmed the order 24 hours later and the gift card has still not been received Why Because they are out of stock on digital gift cards I ask for a supervisor and got told no I ask for a refund and got told no I asked for assistance to make it right also no They stole 500 from me
Chris Bradley
6727 reviews
N/A
9 months ago
Ordered Two bedding sets
Ordered Two bedding sets - from the Nanaimo store - never arrived - called them and they told me the last 2 bedding sets - were now on hold for someone else I explained I already bought those sets a week ago How could they be on hold for someone else They agreed that was odd and unethical and would try to fix the issue I then called back a few days later and they said the last of the bedding sets have move to the bargin cave and they would not be able to fill my order Super unhappy off Cabelas SUXS
Scott Pomfret
6727 reviews
N/A
9 months ago
Here s my honest feedback
Here s my honest feedback Do not purchase from Cabela s I made a purchase for 4 seats but had to cancel the order after 1 day I contacted customer service They issued me an email stating the order was cancelled and my card would not be charged Well they decided to charge my card anyways AND ship the items to me So now my card is charged I have no seats due to COVID delays and I have to now refuse the UPS shipment a week from now and then wait 3 weeks to have my card credited while I get to pay interest on the balance too Somehow I get penalized for this I called customer service to sort it out and they say sorry sir there s nothing we can do Buyer beware Do not buy from this store unless you are sure of what you want Even then I would suggest ordering from another reputable vendor who won t screw you around Look at the other reviews and make the wise choice Don t think about cancelling and expect over 2 weeks for delivery
Leon Taylor
6727 reviews
N/A
9 months ago
Poor Mail Order Follow through
Odered from the Edmonton Alberta Canada North Store on Nov 11 2019 Order number 6596928 for a total of 517 Was all for Christmas Gifts but never arrived in time They claimed someone called and cancelled part of the order I live alone and wasnt me So after spending hours getting it reordered I went out for the remainder of hunting season and trapping after chirstmas They made there token calls to say it had arrived but as I was remote it went to answering service I come in much later to pick up the order and low and behold they sent it back if you can imagine Who does that with customer orders Anyhow store manager wasnt in the least bit concerned until I mentioned social media etc and he made a token effort to find what they had instore of my order 5 of 26 products Not good enough for me Used to be my Fav store until I was treated like this Avoid the place and its online ordering at all cost its is a complete GONG SHOW
Karen Thomsen
6727 reviews
N/A
9 months ago
Don t even waste your time ordering
Don t even waste your time ordering from these people I ordered two pricey cases on November 30th Called second week in December and was told it would be on a truck on December 14th STILL NOTHING 3 emails and an hour long wait on hold and still no answers They didn t even have the courtesy to answer my emails These were Christmas gifts This company is disgraceful and doesn t deserve anyone s business
Jean Guy Duguay
6727 reviews
N/A
9 months ago
I am absolutely in disgust with the
I am absolutely in disgust with the quality of service rendered by this company It s pretty clear the agents don t care and typically deflect any concerns raises I also just at a loss with everyone having delays to a degree but other vendors are pretty upfront and easy to deal with however agents are like robots following canned responses and really not even trying to provide updates on existing orders In a recent order I placed at begining of May 2021 I expected a delay but throughout the entire inquiry process agents could not provide any update of any kind and yet today I finally get a response that oh the order was just placed on the truck for delivery from Calg - THAT S more than their 12 business days stipulated on their sites You can t escalate your concerns and you get nowhere which some sort of reasonable status update I am at a lost as to how this organization operates their business and maintaining some sort of reasonable SLA timeline and properly updating the customers That being said I will be most definitly choosing alternate vendors in foreseeable future Get your act together Cabela fix the logistic behind the scene
Alexander Fedorov
6727 reviews
N/A
9 months ago
Cabelas Canada
Cabelas Canada super bad service they sell items which is not in stock terrible delivery Cabelas USA is more expensive but service is much better