Based on authentic user experiences
Graeme Cox
6724 reviews
N/A
3 months ago
Misleading advertising
Claim to deliver to all of mainland UK They don t and were not remotely apologetic about excluding large areas of Scotland
Christopher Tyerman
6724 reviews
N/A
3 months ago
Poor delivery Poor service
Poor delivery my business has had problems with the delivery of products by DPD frozen items left on a busy pavement on a busy high street Before my shop opened They went missing Items sent to a shop I had never heard of Again they went missing Latest delivery was left outside on a the pavement outside the shop at 9 45am when my shop opens at 9am There was nothing there when I started work at 8am I did not have any products to sell over a weekend Cakesmiths rep kept apologising but could not replace the lost items I have lost hundreds of pounds over the weekend Think twice before ordering their delivery company is terrible the customer service isn t the best Other companies do the same but better
Christopher Tyerman
6724 reviews
N/A
3 months ago
Been let down again by their delivery
Been let down again by their delivery company DPD delivered to the wrong address We put up with the drivers throwing the boxes down usually upside down Grumpy sometimes rude delivery people This time was a complete joke Cakes re delivered the following day all thawed and smashed Cake smiths are delivering the full order and giving me a full refund after much negotiation
Steph
6724 reviews
N/A
3 months ago
We have been purchasing from Cakesmiths
We have been purchasing from Cakesmiths since June 2020 when we were able to trade during COVID with our alfresco coffee bar The customer service at Cakesmith s thank you Gemma the prices quality of their products with every single cake having been personally sampled - for research of course being simply divine No way back for us we love the products we get from Cakesmiths and our customers definitely do too Very happy customer
Nigel Davis
6724 reviews
N/A
3 months ago
Tom - goes above beyond Good work thank you
Tom Customer Services the whole dispatch team go above beyond I love your product proposition and culture Good Work
David
6724 reviews
N/A
3 months ago
The Cakes are amazing
The Cakes are amazing the best I have ever had but the deliver packaging needs sorting out putting 8 ice packs at the bottom and a lump of shredded cardboard on top isn t the best especially when we start reaching the summer hotter temperatures
QL
6724 reviews
N/A
3 months ago
Regular buyer
Tasty cake always and customer service is good