Saving You Money Year After Year For Decades - The Calais Wine Superstore
Based on authentic user experiences
C Emerson
6730 reviews
N/A
6 months ago
Poor choice poor service tax refund process not transparent
Poor choice poor service and forces you to use a commercial app to reclaim tax that charges you 25 We thought we would try this store rather than the excellent store that we have used for years A big disappointment and we won t be returning Great choice if you want anything other than French wine Store poorly laid out and signposted internally flatbed trolleys unusable for a large quantity of individual bottles Check out took an absolute age as every bottle was looked up individually When we asked for the tax form so we could use the ferry terminal facility to claim back VAT they told us we couldn t have one - had to use the skip tax app they said - turns out it charges 25 We felt this was approaching a scam as not made clear on the website Beware also that the app touted as simple on their website still obliges you to scan a barcode at the ferry terminal Beware yet further of the price guarantee that is NOT a price match but a promise of a refund if you can produce evidence that prices are lower elsewhere which they can be Who would have the time to do that when passing through Calais on holiday A fact this organisation is no doubt aware of Overall needs to set its ethical bar a bit higher
Christopher E
6730 reviews
N/A
6 months ago
Very helpful
Very helpful particularly helpful with the Skip Tax application I received the tax refund in 30 hours of the purchase
Elaine Kehoe
6730 reviews
N/A
6 months ago
Excellent Staff at Calais Wine Store
Visited the Calais wine store May 30th staff are unbelievably friendly helpful as well as welcomingNot only do you get great deals but also excellent service nothing was too much trouble We asked about the SkipTax app sadly I didn t get the man s name but he help explain every step for us to reclaim tax on items he also advised us when buying items elsewhere to take home to ask for a SkipTax receipt so that we can claim the tax back on them as well He Explained exactly where to scan our barcode when leaving we were travelling home by boat to start the process we left Calais at 7pm and I receive my refund by 10am the next day I have read other reviews that people didn t receive their money back but if it s done correctly it s very easy Well done Calais wine for your well trained and excellent staff
Evans
6730 reviews
N/A
6 months ago
Wonderful business model
Wonderful business model brilliantly executed Great range of wines at competitive prices Support and service from knowledgeable staff who will always go the extra mile without being asked I ve been a customer for twenty years or so and they continue to improve Good website and valuable travel offer that s easy to use Keep it up folks