Callawaygolfpreowned Reviews

Happy again I recently placed several orders with

9 9 20 Update I spoke with Callaway Preowned by phone this morning regarding my refund amount which seemed short by 85 He said the additional amount charged was sales tax for buying back my clubs I question that since I returned the clubs within the 15-day satisfaction guarantee period and were not a buy-back To my surprise the agent granted me a full refund less shipping I m pleased once again with CPO Previous comment I recently placed several orders with CPO I have had mainly a good experience I returned one of my early purchases within the 15-day full refund period and received a full refund I decided yesterday to return another order also within its 15-day period The CPO customer service person I spoke with when requesting an RMA asked if I had played the clubs I told him I had He then told me there would be a 10 restocking fee Confused I asked why He said it was due to the fact that the clubs were outlet quality and now would need to be inspected for damage I didn t know what he meant since there is no outlet quality category on their web site What I purchased was listed as like new Like new isn t the same thing as new According to the CPO web site s 15-Day Money Back Guarantee The item must be returned in new and unused condition I m not sure how it would be possible to qualify for a money back guarantee when buying non-new golf clubs CPO s seemingly nonsensical 15-Day Money Back Guarantee policy just cost me about 120

Very bad customer service

No customer service They don t care

Gotta know your left from your right

I ordered left handed clubs and received right handed I emailed them no response and called them twice and was on hold for over ten minutes each time

Used Callaway suck rip off

This company is only good on bait and switch trying to push their left handed golf clubs on you they hide it so you order it then you have to send it back and spend 40 do not buy anything from this company used Callaway Golf Clubs do not buy from this company

I am disappointed about the shipping

I am disappointed about the shipping services and return policy experienced in my order When I made the order I selected the 2 days delivery services and wrote my PR address I was charged 39 for shipping However the clubs arrived 8 days later I wrote customer services and the answer was that delay was bevausevit was a ground shipping Ground shipping to Puerto Rico 39 for ground services Anyway this was not the only problem the clibs I received were not in good conditions as advertised many marks and bad grips When I tried to returned I got the RMA number but after bought the UPS label my irder was cancelled because it doesnt applied to Puerto Rico PR is a usa territory and not a international country So i should have to expend 62 more to return the clubs In summary i paid 39 for ground shipping and have toKeep the unwanted clubs because UPS label solicitation was rejected In the below disclosure in callaway page do you see any warning that ups label doesnt apply to Puerto Rico orders Need a Return Shipping Label Add this UPS Return Shipping Label to your order for only 4 99 and we ll email you a return label Returning products or sending us your Trade-In clubs has never been easier

Returns are very slow and tedious

Returns are very slow and tedious After they receive the product you will have to wait for about 2 weeks just to get a GC - they won t refund it to your card so you have no choice but to wait for the GC and it takes forever

BOUGHT SOME CLUBS AND HAD TO RETURN

BOUGHT SOME CLUBS AND HAD TO RETURN WITH RMA NUMBERS ITEM WAS RETURNED AND WAITED MORE THAN WEEK NO REFUND CONTACTED THEM THROUGH EMAIL AND NO REPLY CALLED THEM AND GOT LONG WAIT SO CHOSE CALL BACK OPTION OFCOURSE NO RETURN PHONE CALL THEIR AFTER SERVICE IS 1 STAR AT BEST

I ordered a Big Bertha 3 fairway wood

I ordered a Big Bertha 3 fairway wood I received a 5 wood instead And the shaft was broken in two The replacement club is taking too long to even ship Triple bogey I expected better