Campervanvillage Reviews

Really happy with the service

Really happy with the service People very friendly and helpful I highly recommand

Johnny Feelgood Camper looks better than it is

My partner and I booked the Johnny Feelgood Campervan in Tasmania for 10 days in peak season We got a good service at our pickup location in Hobart by Aaron and liked the general setup of the van We enjoyed the new interior such as included gadgets the setup in the back of the van and the storage We arranged a late pickup of the van but by the time we arrived at the location in Hobart where we flew into from Cairns we hadn t received any email or any other form of information with directions on where to find the keys to get into the van Luckily Aaron the local mechanic was able to help us out otherwise we would have not been able to get into the car due to the unreliability of campervan village With no other alternative to sleep at we would have sat on the streets for the first night which is completely unacceptable The next issue came with the driving of the car itself The track was extremely lopsided to the left which made us return to the pickup location immediately due to immense safety concerns We called Aaron again who told us it should be fine and that he could take a look at the car later but we did not have the time in our travel plans to stick around Hobart for too long Other than that the car did not feel like it was driven only 80 000 km so far but instead as if it was much older and probably damaged in the past looking at the unaligned tires This has to be our biggest concern because when renting a vehicle it must not feel unsafe to drive Another safety concern was the very visible hole at the bottom of the car as you can see in the attached photos Not only did it feel extremely sketchy it also let the cold and moisture into the van during the nights Luckily we received warm bedsheets but I have to say paying over 120 for Kmart products does also not feel very fair In terms of other interior items of the van and what we have seen from other rental companies in comparison there was a lack of quality Curtains at the front window were missing the windshield wipers worked very poorly and only smudged the glass the car had a very high fuel consumption the navigation system was outdated and almost unusable since it was all written in Japanese the GPS did not work the camera did not work it was not possible to listen to music and the redone buttons could not be read in the dark Luckily the solar system of the car worked even though the attachment of the panel with some sort of glue looked kind of rough and the shower hose was leaky during the whole trip In terms of service I would have also expected something better There was an unexpected cost of Mastercard surcharge not pointed out in the booking process Mastercard was the only possible payment option so what else should I ve been paying with In the very last step of the checkout a 1 75 merchant fee was added which summed up to almost 60 The last complaint is about the van drop off We requested a late checkout but were told to pay a fee of 100 We decided to stick to the regular dropoff time but were surprised when the lady at the office told us checkout is as simple as returning the keys and go They did not even have to properly check the van Again we felt scammed by being told to pay 100 for a 5 min dropoff In summary the van had some very good features and friendly service in Hobart by Aaron But unfortunately we are very disappointed in the service and unfulfilled promises by the company about the camper and rental The value for money did not meet our expectations Since I paid over 3 400 I would have anticipated much more for my money The price with this amount of issues can also not be justified with the rental taking place during peak season I got in touch with the campervan village team but the communication went poorly and it took weeks for them to reply to my complaints We also have not found a solution no discount no apology Therefore I had to give this very detailed review because I do not want young travelers to have their trip negatively impacted by an unprofessional agency

Stay away from this company they left

Stay away from this company they left to young girls from the Netherlands stranded on a highway in southwest wa after the camper van hired from these guys caught fire while driving and then exploded on side of highway girls escaping in time but lost everything in fire The company refused calls refused to put girls in hotel for night and refused them another car and or a refund for the outstanding hire They bullied them and intimidated the young girls demanding more money for another camper We have photos and videos of the event and helped the girls during and after the scary event I urge people to stay away from them they are dodgy unsafe and unreliable company and people In response to the companies reply the breach of contract that is yet to be determined as the sand track is not the beach and salt doesn t cause a car to blow up suddenly We would be interested in how you are investigating the fire as the girls have had no information or communication from yourselves They paid extensive insurance with your company and have been left with no help from yourselves or agent I was not the customer but I was the person communicating with both Amanda and the manager at the company both on-site and after and you were all abrupt and unhelpful with the situation I have also been helping the girls with the appropriate authorities in order to help them A number of issues have come to light in the amount of fuel being used to the number of kms they were travelling from pick up of vehicle to time of fire In all the correct authorities are now involved to help these girls retrieve compensation for lost belongings expenses incurred etc The media and tourism minister also have been informed and are investigating It has been disgusting behaviour from your company and I hate to think had they not survived or been badly burnt or injured in fire what you would have done then Thank goodness for our great local community supporting them as you have done nothing I still urge everyone to stay away from this company and hopefully we will be able to have them shut down or made to have the vehicles and business brought to higher standards for safety

DO NOT RENT WITH THEM

DO NOT RENT WITH THEM AVOID THIS COMPANY AT ALL TIMES Start of January we rented a campervan via Campervan Village from Hobart for a week When we arrived at the rental place the woman there told us our car was not ready yet After a couple of minutes she got us a replacement vehicle which was a manual and not an automatic like we ordered but as we wanted to be on our way we accepted Actually this was a Wicked Campers campervan The campervan was horrific For the price we paid we did not expect to get such a crappy van The tires were worn out to the point where they are not roadworthy the sink was leaking so much that we couldn t do our dishes in it the ceiling of the van was loose and hanging so that I couldn t sit up right while driving and the pans that came with the van were so bad that we decided to buy a new pan at K-mart to be able to make dinner for 2 Worst of all by far though was the bed in this van It was hard as rocks and we woke up multiple times at night due to sore backs and shoulders Eventually we bought an air matress to be able to sleep a bit betterOf course we did let them know about all this and they told us roadside assistance would be able to help us out After a few days of going back and forth he offered to refund the pan we bought and the air matress we bought but he couldn t do much else Customer service then went in discussion with the board and they agreed to settle the dispute by offering us 150 dollars which is not a big amount compared to what we paid Fortunately we read the agreement they sent us well because it mentioned that if we would tell anyone about the settlement agreement that we made or would leave any review or feedback that could harm there company we would get a 25 000 dollar fine Obviously we did not sign that All in all a very bad experience and I do not recommend anyone booking a campervan with them Please avoid this company at all times for your own sake

Old ill equipped dirty uncomfortable unlivable

Complaints 1 Company didn t coordinate with person to meet us to pick up our rental and we waited in the 40 Exmouth heat for over a half hour for someone to arrive It took three phone calls before anyone showed up In one call we were promised they would call back right away and they never did 2 Van did not appear cleaned old water still in the jug slimy mold on the hose which would fall off the pump if jostled because it was secured with duct tape rust and debris in the sink 3 Air conditioning could not keep up with the weather and we d sweat in the van 4 Mattress is 3 old degraded vinyl coated school gymnasium pads that provided hardly any cushion and no breathability on top of the hard wooden platform in the back 5 Van had 1 4 tank of gas when we picked it up 6 Stereo did not have Bluetooth modern connections unusable to play our music Has a USB but prompted download of app that s no longer supported 7 Rear side windows have no mesh screening to remain open without letting in the bountiful WA flies 8 Cooler is old and struggled to hold ice for any useful amount of time 9 Overall van was dirty old candy found under seats and around floor 10 The storage space for luggage too small Our standard suitcases did not fit in the space under the sleeping platform and we had to keep our luggage outside the van when we slept No space in the front seats because they must be pushed all the way forward to extend the platform for the bed Positive 1 Mechanically the van ran well Impressive for 247 000 km on a 2003 Toyota minivan 2 We were able to pick up in Exmouth and drop in Perth Overall due to the negatives noted above this van was not a feasible means for sleeping It was so uncomfortable grimy and ill equipped for the area that we ended up changing our road trip significantly paying for hotels and essentially driving around an old fuel inefficient beat up rental car that rattled with loosely-stored pots pans cutlery and dishware that couldn t be drowned out because there was no music It seems like the company invested in their fleet a couple decades ago and at least with this van hasn t invested in modernizing or improving it in any meaningful way I don t recommend anyone use this company We saw many much nicer rental vans in the caravan parks and looked at them longingly And all this for 250 USD 370 AUD per day Go elsewhere

Doesn t care about its customers

Had a booking with their agent Campervan finder and had to cancel as COVID 19 resulted in Australia closing all its boarders When I tried to cancel the booking with the agent i was told Campervan village was not offering any refunds After contacting fair trade for assistance the agent offered a partial refund but kept over 500 The reason given by the agent Because I pushed for the refund they are charging us a hefty cancellation fee and only giving us a little bit back The remaining money credit we have to cop on the chin and pay out of our pocket to you This is honestly the best situation and something that hasn t been provided to other customers Campervan Village isn t willing to cooperate with the Department of Fair Trading because there isn t much the Department Of Fair Trading can do This has obviously been a difficult time for everyone it is just highly disappointing that these companies would treat their customers in such a way I would recommend anyone looking for a rental company to find an alternative

TERRIBLE COMPANY

TERRIBLE COMPANYspent 4000 dollars on a car for 3 weeks and it s covered in ants which is our fault apparently It looks like the car has been crashed multiple times and it s a complete dump I would rather ride a bike around australia

Expect your costs to go up 30 after finishing the trip

The actual trip was great despite the van not being in the best condition however this review is solely based on the bond deposit which took 1 month to be released and ended up costing us 400NZD extra after confirming van returned in perfect condition for a full refund We finished our rental on 7th March on 8th April I sent a fourth follow up email to ask when I d receive my 5000NZD refund The refund was returned officially on 9th April but unfortunately due to exchange rates additional fees and other unknown factors we ve ended up 200NZD overcharged on the initial transaction and 200NZD under-refunded on the return transaction so approx 400NZD out of pocket If you re booking with campervan village from abroad expect your costs to rise by approx 30 because of this Wouldn t book through these guys again communication and timelines have been poor