CAMPING-CAR PARK - The 1st European network of stopover sites and services areas
Based on authentic user experiences
Ming Oeij
6731 reviews
N/A
9 months ago
Money money money it a crazy company
Money money money it a crazy companyBe careful
Robert Lockey
6731 reviews
N/A
9 months ago
The penny is starting to drop
We have used CCP a lot in 2023 with two trips to France Initially it looked very good and the way forward with Aires in France The last incident gives us no confidence in them We spent 3 nights at Seyssel The last two nights the barrier was open and obviously broken As the barrier was open we drove out and didn t use our card We booked Camping de Mon village Auberive On arrival at 7pm we were unable to get in the barrier wouldn t lift We phoned CCP but no answer There was something on our account about Seyssel owing money Obviously the system thought we were still there and blocked us out of Auberive I then charged my card so as to pay again for Auberive but still locked out I also tried to pay for Seyssel which we didn t owe anything in the hope it s would clear the system but still no joy CCP had left us high and dry It was just luck we had filled up the water before leaving As there were no other Aires in the area at a reasonable distance we decided to stay on the motorway They owe us 40 and a hell of a lot of inconvenience We are going home in 3 days and won t be using them again we will use local Aires It is obvious CCP buy up old municipals and local Aires Then chuck in a service point and entry barrier then have no further interest in it Seyssel a prime example My advice would be to stay away from these cowboys UPDATE My partner managed to get through on the phone this morning The agent told her the reason she couldn t get through the previous evening was because she has an English phone So the English phone I am talking to you now was the problem The agent continued to be beligerant and wouldn t accept any responsibility When she realised she wasn t getting anywhere with my partner she started the hello hello tactic pretending to not be able to hear my partner Must be the English phone again My partner then terminated the call When we return to the UK I will send a letter of complaint requesting refund of the charges we don t owe and cancel our membership UPDATEWe just get emails apologising for their poor customer service after reading our reviews but no explanation of how they are going to approve things if at all Just seems they couldn t care less
marta
6731 reviews
N/A
9 months ago
Unfair treatment Don t care about customers
We made the mistake to use the privilege pack to be able to enter an area The machine wasn t working and we thought we could just reserve and enter The area was empty and we were in front of the barrier This was not a reservation but a bypass to be able to enter We were not aware that privilege reservations are 12 to 12 our mistake We left before 24h and were charged 5 5 for the extra time except there was no extra time since this was caused by their faulty machine Customer service is rude and shows zero empathy only blaming us for not calling them when we had a problem we called in the past and they didn t speak english btw instead of understanding we meant no harm they choose to teach us a lesson Very shortsighted if you ask me I hope they enjoy the 5 5 as that s the last money they see from us THIEVES
Ton Smaling
6731 reviews
N/A
9 months ago
Terrible
We could not enter the camping with our car although our caravan was still placed there and we had paid for the coming day night After a phone call during almost 9 minutes they opened the gate Next morning we could not leave And had to call again Terrible
Geoff Roberts
6731 reviews
N/A
9 months ago
Bought a privileges pack in 2023
Bought a privileges pack in 2023 We used it once to stay in Nantes This year they took 29 euros from our bank account we emailed for a refund as we had no intention of using camping car parks this year only to be told we had already booked a reservation in Nantes and used the privileges pack and wouldn t be refunded I replied to tell them the booking was in 2023 not 2024 again I asked for refund they acknowledged they had made a mistake but would still not refund stating that an email was sent and we needed to cancel 30 days before This is required by law but no email was sent and they have no proof of sending one so basically they have just stolen money from my account Now they are ignoring my latest email still requesting a refund Be warned Camping Carparks are THIEVES with very poor customer service
Jan
6731 reviews
N/A
9 months ago
No good
Don t like this system Charging a lot of money for very simple facilities bad customer service experience and hard to cancel the subscription Just do your self a favour and don t start with this
Rikke Lange
6731 reviews
N/A
9 months ago
Couldn t change dates
Our first stay here in France was good Then I would make a reservation for a new stay I misunderstood the way they had written the dates and therefore I made a reservation for today I mad a phone call and asked them to change the reservation for tomorrow But that was not possible to do To change a reservation you had to do it 48 hours before your stay So now I have to pay for a stay I m not going to use I was calling them right after I made the mistake if they wanted they could easily have changed the dates Not very good service
Judy Goldberg
6731 reviews
N/A
9 months ago
Don t trust what the agents tell you on the phone they have no clue
I booked a night after making sure I could enter the camping around midnight Then I was told the card wouldn t arrive on time and without the card I wouldn t be able to enter the camping at midnight I was then promised a full refund 3 months later and tons of emails later they are telling me they can only refund me 21 euros instead of 50 Absolutely disgraceful I never heard of a company who cannot refund their customer or even make a commercial gesture Don t trust what their customer service tells you over the phone they have no clue Ask for everything in writing
Archy
6731 reviews
N/A
9 months ago
Impossible to stay one night
Impossible to stay one night they try to charge extra service that you can t remove from your gasket for a total of 47 Probably yearly subscription
Joe Griffin
6731 reviews
N/A
9 months ago
Services not available
I paid for the site at Marigny because of the list of services shown WiFi did not work but only found out after paying Customer service said it was the local operators problem and offered no help Do not trust that the services advertised will be available Happily there are lots of alternatives so I ll be avoiding this crowd in future I would not recommend