Campkinscameras Reviews

Utterly useless shop

In May this year 2022 I bought a Fuji Instax Mini Evo and a range of instax mini films from Campkins Cameras - it let me process the order and pay I even got an email to tell me the order had been received and was being processed That s where it all started to go wrong I was advised that there were supply issues for the camera but the next one to come in would be mine I chased this for months even dropping in to the store when I went to visit family in Cambridge where Owen assured me that as soon as the camera arrived he would send it AND he had put the film aside so it would all be sent together Roll on to the very end of October - while up the road in Ringwood the camera shop there had the Fuji mini evo in stock but only colour film so I bought the camera there and then and I contacted Owen and cancelled the camera I still had waiting BUT asked for the film to be sent anyway What a clown The camera order was cancelled the I was told the film I ordered was now out of stock despite Owen s personal assurance he had put it to one side On further pressing Owen stated I kid you not I did put the films to one side but they re not where I left them I guess months on he d had enough so just cancelled the remainder of my order and submitted an additional refund Interesting - Campkins Cameras are still offering a full range of instax mini films on their website This has been a truly dreadful retail experience and personally I will never shop with them again

Selling items on line which they don t

Selling items on line which they don t have in stock and wasting customers time Too lazy to update stock status Absolutely avoid this bunch

Issues with ecommerce system unfriendly customer support

I ordered with apple pay with a different shipping and billing address The retailer s ecommerce system incorrectly pulled my billing address as the shipping address I asked my family at the billing address to return the parcel My order was refunded sans the shipping costs despite the fault being with the retailer Communication was unfriendly When I raised the issue of their ecommerce system pulling the wrong shipping address they ghosted me Very poor experience will not consider for future purchases or recommend to friends

Wanted to order a lens

Wanted to order a lens I emailed them within less than 24 hours they put the price up by over 200 Purchase your product first then ask them a question about it before they get chance to hike the prices because of your interest

Prices are ridiculously high

Prices are ridiculously high 50 quid for a 32GB micro sd card I understand that brick and mortar stores need to charge higher prices to keep them going but this is ridiculous when you can buy a 512GB sd card for less than 40 online

Prices are too high

Prices are too high and their advertised online prices are cheaper than their in store prices I was interested in a camera pouch that was 15 online In store the same camera pouch is 20 This is just crazy Film prices Ilford and camera batteries prices In store can also be found much cheaper elsewhere The staff are helpful but I recommend you check prices online before parting with your cash

Awful online customer service

Awful online customer service Selling products they don t have in stock I have no issues with companies that do this as long as it s clear at time of purchase that there will be a few weeks delay No indication on their website of this at all and even allowed me to pay for next day delivery as I needed the item for a photoshoot Did receive refund on whole order after 2 weeks of waiting but communication via email was very unprofessional and unsympathetic Always try and use smaller independent businesses when I can Would never use this company again

Selling items they don t actually have

I ordered some SD cards from the online shop however they didn t actually have them in stock That didn t stop them taking my money immediately though 339 They were quite cagey about supply issues but suggested they might arrive in a few weeks Despite multiple attempts over several months to get updates every time they just said we will let you know when we have more information After 2 5 months they finally admitted they couldn t get the cards What a total waste of time Looking at reviews it seems this is a common occurence with them They still have this product for sale on their website as of writing this review

Shoddy practice

The loss of independent retailers on the high street is a real concern but if they employ trading practices like Campkins Cameras it seems inevitable that customers will turn away I bought a Canon G7X Mk II camera from Campkins on the 22 2 24 for 619 as a gift for my Grandaughter They were awaiting stock would mail the item to me once they had received a new consignment from Canon I checked their web site on 31 7 24 the retailer s web site was showing that they had new items available but at a much higher price I queried why I had not received my camera They stated that they had received the stock from an alternative supplier not directly from Canon hence the higher price They would not tell me who the new supplier was I had to pay 81 more to obtain the camera I bought back in April I appreciate that the cost of items can go up but I had paid for the camera with the expectation that I would receive it once new stock had arrived Campkins are not an honourable business this should be borne in mind before making purchases from them