


Canal River Trust Making life better by water
Based on authentic user experiences
Gerry Connolly
6731 reviews
N/A
7 months ago
Absolute Disgrace
Been using the canals for 12 years now and the difference between then and now is unbelievable There are virtually no staff to be seen on the canals compared to 12 years ago Came up the whole of the Grand Union saw no one from C rt Services are being closed water points showers etc only volunteers to sometimes help through lock flights canals and reservoirs silted up locks barely working They have however managed to double the number of office only jobs with some massive salaries for newly created directors and upper management Who are they managing There is no one on the actual canals They have single handedly destroyed our lovely heritage - thousands of volunteers restored hundreds of miles of canals which have now been totally neglected by C rt They blame the grant but it is not lack of money just mismanagement of money will all the new office staff and massive directors salaries They also got rid of trained skilled maintenance staff and now have to rely on vastly overpriced contractors who do a worse job for twice the money They are an absolute disgrace
Nick
6731 reviews
N/A
7 months ago
Do we really need the trust
Thank you to the volunteers along Leeds and Liverpool you will always uphold the good image the crt need unfortunately the same can t be said for them where does all the money go went through bingley 5 rise and brand new pieces of planed and treated timber have been put on the already rotting woods that are there with nice flags and banners to cover it up I d happily moor at swing bridges for weeks at a time to slowly paint them up it s a shame the crt can t do the same really am happy to pay to use the canal just don t see why the money isn t put back in When I see the work crt do it is a relief someone out there cares but surely us boaters could come together and make a boat only canal and river trust where the people who run it are boaters themselves If you phone the crt and ask who ever you get through to if they live on a boat they often don t that s why they don t care about how frustrating it is when services are out of order etc very badly managed lock opening times and days on the website are always wrong Boaters need to come together and sort this get rid of the ridiculous signs saying making life better by water As far as I ve been in the water they have been hell they hang up on you and don t give you any information needed I truly feel sorry for people who work here that genuinely care about the environment wildlife and boats and the heritage the canals hold But shame on those of you that are filling your pockets while people are left without services for miles You told me to move not long ago so I did I checked your website and the lock to leave where I was said opened got there surprise surprise it s closed and locked up So I couldn t get to the services to use a elsan But hey atleast the staff here have houses with flushing toilets sod us lot not like we pay your wages
KIERAN jay
6731 reviews
N/A
7 months ago
An absolute shambles worst company I
An absolute shambles worst company I have met in my lifetime As a continuous cruiser I was told to move in a flooded river already marked as dangerous do not navigate on there own site This happened several times in flooded conditions This so called charity are a shambles
Mr Kozakiewicz
6731 reviews
N/A
7 months ago
Having traveled the canal network for
Having traveled the canal network for many years I now see Brocken facilities ie toilets showers and infrastructure unfixed year apon year this company continues to raise fees and reinvests nothing should have been left as British waterways
Narrowboat Project Mitch our s
6731 reviews
N/A
7 months ago
Red tape rather than real help and guidence
Pay near a 1000 per year licence and cannot run a boat rally without yards of red tape and red tape and red tape
Karl Olsen
6731 reviews
N/A
7 months ago
CRT your lack of services are no longer required
I received an e-mail today stating that if I didn t pay my boat license within 28 days my boat would be removed from the water This faux pas was the direct result of two CRT departments not contacting nor communicating with each other or myself as discussed on more than two occasions I explained in a telephone conversation to them the following -1 It is not for boaters to be expected to manage CRT s administration issues and failings when it comes to license renewal as I m not an employee I m a client To send out a computer generated digital innacuracy via AI when a common sense phone call would had sufficed isunrealisticWhen incidents like this occur there is no human responsibility and the trust mechanism to form business relationships becomes unreliable Instead CRT stated that they did not send the e-mail which was a complete lie Then the technological blame game started wasting more of my time thier money Syntax error error 404 etc 2 I have lived on a canal boat for 12 years and since CRT have taken over the canal system is at it s worst I have seen it Broken facilities seem to top the charts followed by inoperable locks and finally a distinct lack of dredging 3 Do not threaten paying members of the canal boating fraternity when CRT are not in full possession of the facts Only appointed individuals of His Majesties Courts can instruct e-mails letters of this nature By doing so they have operated outside of the law which now leaves them liable to prosecution 4 CRT have absolutely no place on the canals or rivers whatsoever with invented authority from a charity based organisation whom have spiralled into a corporate based mafiosa 5 They regularly have delusions of grandeur regarding historical canal based knowledge and thier catastrophic interference in wildlife environments The distribution of infantile playground mentality styles of gossip directed at the characters who continuously cruise and whom truly make the canal what it was intended for 6 The canal towpaths are now prioritised for e-bikes cycle races drunken loutish behaviour and all courtesy of CRT born from Covid-19 times and never reversed 7 And finally we re not a six digit number we are people who have made a conscious decision to live this way and CRT are destroying it with thier ignorance bullying tactics and complete lack of vision Your selfish rat-race and one-upmanship philosophy does not and never will intergrate with a community of a relaxed way of life There are two reasons why this is Regret and jealousy May God grant time to CRT to relive all of these historical moments of unhelpfulness in shame
ALEXIS ORTON GREEN
6731 reviews
N/A
7 months ago
Scammers thieves beggers
If they are such a trust why don t they reply to the bad reviews My boat broke down the crt workers not even volunteers weren t interested more bothered flirting with members of the public just remember we are the ones paying our boat licence Then send me emails because I was broke down what a horrible Trust
Edita Zemgulyte
6731 reviews
N/A
7 months ago
Terrible company
Terrible company Quick to accuse because they are not great at spotting boat locations Why should I have to put up with emails telling me I m outstaying my welcome I move frequently as i need water and want to see the whole network
KIERAN jay
6731 reviews
N/A
7 months ago
Just been banned by canal and river
Just been banned by canal and river trust on there facebook page because as a boater I put up a video showing how dangerous the mooring banks are for boaters due to 5 foot tall weeds stinging nettles and brambles making stopping on your boat impossible for miles on the grand union They just don t care about boaters and would rather ban boaters who complain about there bad managment They are running the network into the ground filling there pockets untill the well or canal runs dry shockingly terrible organisation Who only care about how much they can take before they run
Colin G
6731 reviews
N/A
7 months ago
I fell into a sink hole on the crow
I fell into a sink hole on the crow mill Leicester town path seriously damaging my foot I have a 2 year old that I ve been completely unable to do anything with I was forced to give up my job I amassed thousands in debt with amenities and the trust deny liability If anything happens whilst on their land contact a personal injury solicitor immediately don t do as I did and believe their spiel that courts prefer you to go through them I m now left in pain everyday no job and debt up to my neck thanks canal and river trusts for ruining my life