Based on authentic user experiences
elaine
6731 reviews
N/A
6 months ago
Communication problems with Wortens
We chose a big company to get our air conditioner for protection We made sure we got a 5 year warranty Last year we bought from La Chafiras It was a Becken at 259 eu and 265 eu installation and 43 eu for extended warranty After very little use the air conditioner stop functioning with E6 message We did have a man come to look at the air conditioner but he would not go on roof where outside air conditioner unit is They said they want 325 eu to repair more than the cost of the air conditioner We said we don t want to pay that much to find the same problem would happen again After several visits to customer service to complain we were told case is closed They say they will ring you back They never do We are not sure yet if there are misunderstandings and possibly a language barrier at the way this situation has been dealt with Unfortunately our spanish is limited but the 2 gentlemen at customer service desk spoke very good English and were helpful We hope to hear from Wortens Manager with a fair solution once our written complaint has been reviewed
Colin Fox
6731 reviews
N/A
6 months ago
I bought a washing machine online the
I bought a washing machine online the delivery was booked for last Saturday it is now Tuesday and still no washing machine I tried to telephone the delivery company 6 times nobody answers the telephone I have sent worten customer service 5 emails requesting my washing machine or a refund No reply at all They obviously do not care and have zero customer service Stay way from this company
Miss Simona Garoscio
6731 reviews
N/A
6 months ago
I would never buy from Worten again
I would never buy from Worten again whilst they are super helpful when you buy if you have a problem it s near on impossible to get help Phone number tells you to email now you email no one answers your mail You try WhatsApp they lady looked Monday it s Thursday now you call the WhatsApp number no answer 5 times and the mail box is full last attempt I try by Facebook they answer a day later Sorry you need to call the shop
Valerio Celletti
6731 reviews
N/A
6 months ago
Poor post sales policy - be aware
Bought a monitor upon Sales Assistant advice and it proved to be poor quality for my needs Brought back the item with no signs of usage hours after my purchase and they denied any refund or upgrade Immediately compiled a Loja de reclamacion Ridiculous and manipulative post sales policy be aware
N R
6731 reviews
N/A
6 months ago
Unable to place an order
Have tried to order two electric bikes unable to complete order as once I start the buy product process Lanzarote is not an option and does not except an NIE number Product is Moma Bikes BIE20 2NUNUnable to communicate through email what s app etc
Diana DL
6731 reviews
N/A
6 months ago
Very bad service
Very bad service You buy and then there is no delivery This is our second experience Buy a media market the delivery works
Koen Vanhulst
6731 reviews
N/A
6 months ago
NEVER BUY HERE
The order was immediately shown as delivered and the delivery date is of last year the tracking number does not exist on the transporters website There are no contact options by phone and they don t answer on my mailsNEVER BUY HERE
John Clark
6731 reviews
N/A
6 months ago
Worst Company Ever
Worst company ever for customer service Their tracking service doesn t work gave me a delivery date for the previous year They have no way of letting the customer call them and no email address to complain There is an automated service but the options are not what a customer would need and there is no option to choose another to complain Basically once they have your money then they really don t care Their couriers are just as bad You are expected to sit in the house and wait for days in the hope that your delivery arrives And absolutely no way to complain to them Really awful company
Franco Cattapan
6731 reviews
N/A
6 months ago
Online purchase went very wrong
I ordered online a very small refrigerator Delivered as a normal post package by an external delivery agency it was damaged Worten took ONE WEEK to deliver the fridge the warehouse is only 40Km far from my home They offer no telephone for assistance I called one of their shop for help but I got none Via WEB they took 6 days to answer In the meantime I needed the fridge operative so I had to install it damaged I would expect at least a partial refund but they failed even there Not more buying online for me in this shop No decent words can be used to describe how their service were
Howard Proffitt
6731 reviews
N/A
6 months ago
Worten service is awful
Worten service is awful Ordered a fridge freezer for delivery but since they now have our money cannot get them to deliver Been to the shop telephone email used their online system waste of time Poor Service we have waited in now on 3 separate days as we were told that is when they would deliver but still waiting Will have to cancel and find a reliable company No use advertising if you cannot supply the goods Be warned