Canmac Reviews

RUBBISH COMPANY DONT USE

So many 1-star reviews is not a surprise Having made the mistake of purchasing an ADEXA product from Canmac the equipment stopped working after 6-month Canmac totally unhelpful when attempting to use their 1-year warranty ADEXA also didn t help Asked an independent engineer to look at the 4xFryer it was beyond economical repair So disposed of the equipment as it was unrepairable and had to purchase replacement fryer It isn t just the money cost it the severe lack of customer service and support from both of these companies absolutely disgusting don t touch either with a barge poll

Unbelievably poor service

Unbelievably poor service Purchased a small piece of equipment that went wrong a few weeks later Tried getting it replace they was not interested ignored my emails Did nothing to help whatsoever Bad bad service and even worse products almost a scam company

Rubbish company selling sub-standard

Rubbish company selling sub-standard equipment Extremely unhelpful rude staff once they have your money they will not deal with any issues under the warranty guarantee Keep clear of this dodgy firm

SCAMMERS - AVOID AVOID AVOID

The people involved at Canmac should be wearing masks - this is daylight robbery They are scamming people while masquerading as a catering business - Purchased a Taylor C606 combination ice cream milkshake machine for 5 100- Advised that the unit was fully tested and ice cream and milkshakes were dispensing in great working order- Item was shipped to me- We tested the item and milkshake mix was pouring out of the freezer door - how could this be its all in working order right Eh no it was not in working order - there were close to no O-Rings and the ones which were there are so worn that they might as well have not been there the main gasket sealing the freezer door was missing and therefore there is a 0 chance that this machine was tested as milkshake mix would have come out the door for them also The pumps the most important parts are not from the C606 machine and are cheap knock offs of the official pumps which do not work - the pump doesn t work how can it have been tested They likely stripped and sold the official pumps as they retail for a lot of money second hand The heat cycle also doesn t work and the freezer does not work correctly and the whole unit makes a loud buzzing noise Spent more money on other parts and a service engineer just in case we were overlooking some things and guess what - the machine is a dud it will never work They deny any responsibility - I have already contacted them and confirmed that this will not be tolerated and that I am now seeking legal channels Hopefully others see these reviews before these scammers get a hold of their cash

Do not buy from this company

I bought an industrial food processor which broke after the second use Bought on 4 9 23 The internal section of the blade wore out and it was just spinning and not cutting I contacted the company and i was told i needed to get an engineers report and i would have to pay 80 for a new part Id had the food processor for approximately22 days at this stage I returned the food processor directly to the company 30 days after i bought it and asked for a refund I spoke to a very pleasant lady but was stood there whilst a man spoke in a foreign language im assuming the owner of the company and then he proceeded to tell me she will tell you what I ve just said Very rude My request for a refund was dismissed I was told that a replacement part would be sourced from another company They made contact with me 2 days after i dropped it off and said the part had been fixed So i collected the item 20 miles each way I then proceeded to put meat in the processor and it broke again after one use The item cost around 443 27 and its not working I have ccontacted the company again by email which has been completely ignored i am now following up with another contact letter and i will take the company to a small claims court if i do not get a satisfactory response I want a refund Do not buy from these people horrendous customer service and very bad product

Ice Machine

DON T BE SCAMMED BY THIS COMPANY I do not recommend this company or the people working there I purchased an ice machine that was delivered damaged from new The next day I informed the company that the equipment was not working I found out that I was charged a 25 fee to return the damaged machine They didn t want to do it at all They postponed everything and I wasted several weeks waiting for my money back I had to complain and write every few days for a refund It was very embarrassing I recommend checking anything you want to buy from this company because they will not want to refund your money Pathetic company and very unpleasant office hanging around when you call and ask for a refund

Damaged goods with poor service

We have brought 2 provers and both have arrived damaged The terms of service say you need to inspect for damage before you accept them but the drivers don t allow you to unpack then to inspect them This means that when you contact them to say the goods are damaged they refuse to replace or return them without charging you significant fees While these products are extremely cheap it appears that this company is deliberately selling damaged goods then avoiding responsibility

Absolutely horrified at this companies

Absolutely horrified at this companies poor customer service Purchased an item from them of significant value which arrived faulty Trying to get any refund from them is impossible and their customer service is next to non existent They are more interested in the loss they will get as a result of receiving back a faulty item over ensuring they fix a problem for their customer

I bought new pizza pans and lids but

I bought new pizza pans and lids but when I received them I did not like the way they were presented Dirty had scratches and dents and they said it was brand new I emailed them and they said just wash them and they will be fine but they are damaged Terrible customer service and when I asked for return address they completed ignored me