Cannoncars Reviews

AVOID Extremely unreliable

Let down too many times now by a company that used to be so good The whole point of pre booking at a specific time is because you need to get somewhere at a specific time The latest was pre booking 2 weeks in advance for a post wedding pick up 20 miles from home The driver was only dispatched at the pick up time 12 45am and was over 20 miles from the pick up location eventually turning up 35 mins late after the venue had closed Phoned Cannon Cars 3 times barely getting an apology for the pathetic service and still had to pay for full fare to rub insult to injury My wife and I used this company regularly for airport runs but how can we now there is no guarantee you ll either get the car or get to the location on time and not to mention the times to and from the airport where the drivers have been too tired and swerving over the road amongst other problems we ve had in the past Steer clear and use a more reliable company and a company that cares about their customers

rang from phone at Sainsbury

rang from phone at Sainsbury supermarket and informed to wait for 30 minutes no car came and when rang up the organisation i was informed my name and cab request had not been registered Like using this service but will avoid now

Shocking Service

Shocking level of service ordered a 6 seater cab and clearly stated we had 4 large suitcases which we also rang on a second occasion to confirm this with them A 6 seater cab turned up but 2 seats took up the entire book space leaving a seat to put 4 large cases on at 2 30am We drove to the airport with cases across our laps with no seatbelts on as they would not fit Called the office and was told nothing could be done awful will not be using again or recommend to anybody

Booked a 7 seater with luggage space to

Booked a 7 seater with luggage space to collect from Luton airport at 1am When on plane missed a call to ask how many people and if we had luggage l obviously couldn t answer call But received confirmation of booking Got a message at 12 20 to say car outside once collected luggage went outside no car Called and got told car wasn t outside and was on way and should be with us in around an hour this was at 12 55 after many calls finally a driver who was obviously half asleep arrived and said he was woken up to take the booking Took ages to get back as didn t even know the way DO NOT TOUCH THIS COMPANY

DO NOT USE

DO NOT USE I ordered a car on the 31st May 2023 to take my elderly husband to hospital I also rang the day before to confirm clearly stating it was for an important appointment No car arrived I was told there was a shortage of drivers I had to go with my elderly husband on the bus When I complained I got a sort of apology and decided to show goodwill by using them again The manager Paul told me he would as I was giving them a second chance give me a discounted price on a further call-out On the 19th August 2023 I needed collecting from hospital after an op When my husband rang he was told there wasn t a driver in the immediate area and it might be just over an hour There was no record of the discount previously agreed and later Paul who I take to be the manager said that would only have applied if I had pre-booked which I could not do as time of discharge was not entirely precise In any case I had pre- booked the car in May and that hadn t turned up at all It took 2 hours for a car to show up with a driver who had come from either Beckenham or Catford Completely inexplicable as it was only to St Thomas s The driver appeared confused as to where he had been and despite apparently tracking drivers the controller we had to ring twice to check progress gave us 2 different times as to when he might arrive and did not seem to know where he had been either It did not seem to occur to anyone to contact US and keep us in the picture Paul seemed to feel that he HAD communicated with us because WE had phoned Canon cars He eventually offered us a small amount of money off the bill but to be honest it felt wrong to take it so we didn t and so we are able to write a completely honest review Instead of admitting that the whole customer service had been awful Paul kept seeming to justify and excuse it all almost implying we were at fault Obviously we will never ever use Canon cars again which is very sad as we have used them over the years though not very recently until this debacle and been happy This seems to reflect the experience of too many others

Would give a zero as no service given

Would give a zero as no service given Failed to turn up even though booked ans and confirmed 11 days earlier 4 pensioners Inc 2 ladies in London stranded in London in the early hours of Saturday morning BE AWARE

DO NOT BOOK

DO NOT BOOK Awful experience when I booked a cab to Heathrow at 3am The driver was rude and falling asleep at the wheel Pay more for a cab but do not book here

Cannon Cars Had botched it up again

Me my mates went to soulife for NYE party We do our bit to get outside in time for the cab There s No communication The driver was no where to be seen only to find out from the cab firm he s was at Warlingham when he supposed to be picking us up at the Crown Pub in Shirley at 12 30 am still no sign of the cab I end up losing-my-col with them Their service really aggravates me cause they just don t listen pay attention to the instructions I give them which is so simple Pick Us up at the Crown Pub in Shirley at 12 30 am on the morning of 1st January Cannon cars said that it was I that gave them the wrong address I m not simple gone doolally I knew exactly what I ve asked for being accused of given the driver the wrong address which I hadn t is something that I don t suffer gladly We go out to such events to have a good time safe in the knowledge that we ve booked or cabs to take us all safely home afterwards but how can we if the cab firm botches our cab bookings up worst still get accused for giving the cab firm driver the wrong address location when we hadn t It s enough to drive anyone to destruction CANNON CARS SORT IT OUT ASAP ONCE FOR ALL IT JUST CAN T GO ON WE CAN T BE HAVING IT ANYMORE