Canopyandstars Reviews

Received immediate refund after Spain cancellation

I was a bit worried after reading all these reviews but after I had to cancel a holiday to Spain because of the updated travel advice I rang C S and they refunded both my voucher 180 and bank charge 100 within hours of the phone call It seems they have sorted their act out

Helpful friendly and quick to respond

We booked a stay at Loveland Farm with Canopy Stars this summer after moving it from earlier in the year due to covid and I can t fault the service We were able to move our booking quickly and easily I called to ask about the beds for our kids and the lady I spoke to was incredibly helpful and knowledgable about the place We had a fantastic stay and I will definitely book again

As both an owner and someone who has

As both an owner and someone who has stayed in Canopy and Stars properties I have had a great experience The yurt near bath I stayed in was delightful secluded and in such a fabulous location

Holiday was cancelled but quickly received full refund

I had booked a holiday but unfortunately it had to be cancelled because of Covid restrictions I was contacted almost as soon as the new restrictions were announced by the Government and offered a full refund which I received in 3 days Although it was disappointing that the holiday was cancelled they did all they could and were helpful and proactive in how they dealt with it

Canopy and stars have been a delight to

Canopy and stars have been a delight to deal with during this covid period Had to rearrange my booking twice due to covid and have been accommodating and a pleasure to deal with

Amazing properties

Amazing properties all unique Easy website and great hosts I assume they vet their properties and hosts well We were over the moon

Refunded my money pretty much straight

Refunded my money pretty much straight away when national Tier 4 was introduced in December 2020 I just emailed to say I didn t want a voucher and it as no problem

Can t fault them

I m surprised at the reviews as my experience with their customer service was excellent I booked back in 2019 for a stay in 2020 That was cancelled due to lockdown 1 It was rebooked for 2021 which was cancelled due to lockdown 3 A refund was requested It s almost impossible to get hold of them by phone as they are all working remotely due the pandemic so all contact was by email As long as you are patient they get back to you unlike some other companies I have dealt with I fully appreciate these are unprecedented times and we have to allow for that They replied to my request to refund and asked for a good time to call they called later that day and processed the refund immediately I will certainly use them again

Peace and tranquili

Lovely weekend at furnace brooke lodge in east Sussex The lodge itself was spotlessly clean and in wonderful location overlooking a lake great walks around the lake and with the bluebells out in the woods made it extra special All amenities close by pub made everything that much easier Will go again and reccomend to friends and family