Capitecbank Reviews

Absolute nightmare dealing with Capitec

Absolute nightmare dealing with this bank They have no understanding or concept of urgency or customer service Been having 5 days of absolute hell trying to get access to my business account since their OTP system failed on Sunday Unable to pay a deposit for a property purchase which led to the sale falling through They don t care Their IT is still investigating why I m not getting the OTP really No one calls back their numbers don t work instead of transferring they cut you off NO I am done with them SPARE YOURSELF THE HEADACHE AND GO SOMEWHERE ELSE

Capitec should not be in business

Capitec should not be in business banking Told me I need to go in and sort out an online issue went to the Glen who advised that only Bedford Centre did business banking Went in there and was referred to another office park Lady there was unable to assist but sent a query through 4 days later there is still no response Online is useless and tell you what the problem is without trying to resolve

Inactive account status

My account was somehow closed over the weekend Despite bringing this to Capitecs attention there has been no sense of urgency to get this sorted I have called the 0860102043 number i have called the international number no answer on either of these so wouldnt qaste your time calling The whattsapp chat line is manned by what i can only assume is very junior staff who have no idea The emails to capitec care team and capitec care and all the rest of the emails including ceo capitecbank are not monitored Great interest if simple banking is what you are after but dont put more than R10000 in because you are going to loose it and all capitec will do is shrug their shoulders

Sabelo

Sabelo - online banking manager at Capitec along with everything about Capitec is honestly a big joke The worst bank to ever exist - no functionality How does it take 2-4 weeks for international transfers to reflect and no access to banking with no access to your South African number Be better

Capitec is truly bad

Capitec is truly bad Ot suck big time at customer service I logde a complain of an online scam going on scammers ising capitec accounts Scammer get people to send money into their capitec accounts But capitec couldnt care less I mean i send them the accounts to investigate but up until now nothing its a chance for them to caught these scammers but its not there money so they unbothered

Capitec Banking App play lotto or

Capitec Banking App play lotto or Powerball i dont know why Capitec has this option on their banking app because it never works and they do nothing to correct the error as did the send cash option not work a week or so back Really disgusting service delivery if it does not work then just to bad as most business in South Africa are run lately

My name is sindiswa MTHIMKHULU I ve

My name is sindiswa MTHIMKHULU I ve been a capitec over 10 yrs My account is 1610193987My ID Is 8308281029081My contact is 0789038307Iplayed prymaid scheme called EF FROM JUNE 2024 THE PLATFORM WAS PAYING RECRUITED FRIENDS AND FAMILY JOINED GOT PAID ON OCTOBER PRYMAID WAS NO MORE CAPITEC PLACE MY ACCOUNT ON HOLD ON 11 OCTOBER IWAS TOLD MY ACCOUNT IS SUSPECTED TO BE A SYNDICATE IPROVIDED PROOF OF DASHBOARD SCREEN SHOTS AFFIDAVIDS TELLING MY SIDE PROOF OF PAYMENT OF FAMILY MEMBERS WHO WERE NOT FAMILIAR WITH ONLINE REGISTRATION WHO ASKED ME TO JOIN FOR THEM IN MY PROFILE ON THEIR BEHALF IVE BEEN UP AND DOWN MORE THAN 20 TIMES IN THEIR BRANCH NO HELP CALLING THEY KEEP ON PROMISING TO GET BCK TO ME THE LAST CONSULTANT ASKED ME TO WRITE WHERE WAS R100 000 ON MY ACCOUNT COMING FROM AND IDID FROM THERE NO RESPONSE IREPORTED THE MATTER TO OMBUDSMAN BECAUSE IFIND MY SELF EXPLOITED BY CAPITEC AND BEING OPPRESSED BECAUSE IM BLACK MY QUERIE HAVE NOT BEEN SOLVED FOR 4 MONTHS ITS LOOKS AS IF IM UNDERMINED THAT ICANNOT OWN R100 000 HOW EVER THE MONEY ON THE ACCOUNT WAS FROM EF AND OTHER UMHOLISWANO LADIES SOCIETY AND FOR FAMILY MEMBERS WHATS PAINING ME IS THE EVIDENCE ITS PROVIDED BUT NOTHING IS DONE YET MY KIDS HAD BLACK CHRISTMAS AND STRUGGLED TO GET THEM BCK TO THEIR SCHOOL WORSE PART OF IT IHAVE MY MONEY IN MY ACCOUNT TILL TODAY THEY PLAY HIDE AND SICK WITH MY HARD EARNED MONEY NO COMPLAINTS WAS LAID IN MY ACCOUNT EXCEPT ITS WAS ACCUSED MY BUSINESS IS DOWN BCS ICANT STOCK CHICKEN DUE TO THE MONEY IWAS GETTING IHAD TO TRY TO SURVIVE WITH IT AM I NOT WORTHY TO OWN R100 000 WHAT KILLS ME SOME PEOPLE MADE R300 000 FROM EF CAPITEC NEVER PLACED THEIR ACCOUNT BUT ME ITS WAS PUT ON HOLD WITH ALL THE EVIDENCE THAT WAZ SUBMITTED NO FEED BCK I ASK CAPITEC EXECUTIVES TO LOOK MY CASE BECAUSE IM INNOCENT OF THE ACCUSATION AND ILL TAKE THIS FURTHER IWONT LET CAPITEC TO SCAM ME BECAUSE ITS CLEAR THEY ARE SCAMMERS YOU CANNOT HOLD SOME ONE ACCOUNT FOR 4 MONTHS WITH NO PROOF THAT SHE SCAMMED PEOPLE INOW UNDERSTAND THAT A BLACK PERSON WILL ALWAYS A SUSPECT IF ITS WAS A WHITE PERSON THIS MATTER WUD HAVE RESOLVED FAST BUT BECAUSE IM BLACK POOR WOMEN WHO IS HUSTLING AND SELF EMPLOYED IAM A SUSPECT DOES IT MEAN AS BLACK PEOPLE WE CANNOT HAVE MONEY LIKE R100 000 IN OUR ACCOUNT CAPITEC FAILED ME AND ILL NOT ADVICE ANYONE TO OPEN CAPITEC ACCOUNT POOR SERVICE YET THEY JUMP TO CONCLUSIONS AND NEVER CARE ABOUT THEIR CLIENTS ALL I ASK IS CAPITEC TO OPEN MY AC ACCOUNT IVE SUFFERED ENOUGH ITS MY HARD EARNED MONEY

Dear CEO Gerrie Fourie and Capitec

Dear CEO Gerrie Fourie and Capitec Forex Management We urgently seek your assistance with a delayed international payment to our Capitec Bank account Despite assurances of a 3-7 day processing time it has been over 15 working days As per Nedbank they have released the funds on their side This delay has caused immense hardship jeopardizing our home payment and children s education We ve reached out multiple times for a resolution but to no avail Our family is in distress and we implore you to intervene promptly Your swift action and empathy in this matter would be greatly appreciated Thank you for your attention Best Regards Cohen contact number 0794177576

I used the Shell partnership for the

I used the Shell partnership for the live better reward however on the 10th of October I did not get my reward I went on WhatsApp to inquire with proof of the transactions both from my transaction list with capitec as well as shell v and I was told an incidents logged and I will here within 24-48 hours I followed up 12 days later as I had heard nothing from them and I was told it takes 7-14 BUSINESS DAYS It s now the 6th of November and I m told they cannot confirm when it will be attended to I then preceeded to request a manager and a Charlize Supervisor on duty had absolutely no time for me said what IT wanted to say and closed the chat Beaides the lack of competence the rudeness and unprofessionalism from Charlize takes the cake Keep your live better nonsense and your rude staff