Cardconnect Reviews

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY THEY OVER CHARGE AND DON T TELL YOU THE CANCELATION FEE THEY WILL TAKE YOUR MONEY AND NOT HELP

Complete scam of a company

Complete scam of a company Holds funds without even telling you they are holding funds Sign up with CardConnect if you want to tank your business and let them steal your money 0 5

Nightmare company - scammers

In addition to the horrible customer service they also make it incredibly difficult to cancel Which makes sense because otherwise how could they stay in business with horrible customer service except to trap their customers in My first two phone attempts at cancellation after my CC provider went out of business last June resulted in cases being created followed by rate reduction offers but not actually closing the account Even though I responded to these emails quite clearly stating that I wanted to cancel that I didn t care about rate reduction they still did not cancel the account It has taken 3 calls so far and on this latest call they state that they require written request to cancel and then it takes 30 days and plus a cancellation fee I already sent multiple emails reiterating my cancel request but they only told me today the apparently super secret email address where they need to receive those cancellation requests cancel-at-cardconnect com Thank you Oscar Galante for not mentioning this in my replies to your emails restating clear request to cancel And thanks Tom for your amazing ly smug support May you both be internet in famous Avoid this company and make sure to ask the question of your CC provider to make sure these guys aren t involved on the backend of your transactions

DO NOT DEAL WITH THIS COMPANY

Absolute worst merchant service company I have ever dealt with Supposedly I signed a contract with a third party Chellecomm that allows Card Connect to withdraw money from my checking account I contacted Chellecomm and they did not proceed with a contract because I was already happy with my merchant services provider Card Connect supposedly has a contract signed by me that they refuse to produce We have tried multiple times to have this account which we never opened closed but no one seems to be able to do it When you call them they constantly put you on hold for 5-10 minutes at a time saying they are working on your problem But nothing ever comes of it I have emailed every single email I can find for this company requesting the signed contract with no response from anyone I have also contacted First Data their parent company and they have not responded either I have closed my bank account so they can no longer take money from me and I will be seeking legal advice action against Card point and First Data

DO NOT - I REPEAT DO NOT USE THEIR PLUGIN OR SERVICE

This company has no clue how to protect their customers and their own system from unauthorized transactions In last 2 years our website was used for carding not once but twice and the worst part is that both carding events took place after using their own plugin they provided They failed to take responsibility on issues you may come across and if large amount of transactions are run by the bad actors you get charged in thousands of dollars Last but the not the least - their customer service sucks and they don t care about small businesses If anyone including their agents are upselling this company s services then you are warned because you are going to be not only unhappy with their service but it ll also leave a big hole in your bank account Go with paypal or any service providers they may charge you 3 5 for the fees and that may seem higher but they ll have your back in case of chargeback CARDCONNECT SUCKS and they will screw you - so far we ve lost in 3000 because of their inability to protect the customers

BAD BAD BAD BAD CUSTOMER SERVICE

BAD BAD BAD BAD CUSTOMER SERVICE My sales rep Marcus didn t return my calls for several days When I questioned him about it it was no big deal to him Making customers their priority is not within their realm of doing business I took my business elsewhere

They don t tell you how to cancel It took me 3 times

So I had a problem with a terminal 4-5 years ago Got in a heated conversation with a manager and told him I will never work with their company again and to cancel everything I am a small business so I work in the office my wife does paperwork and bookkeeper does the taxes Little did if find out that this little 29 95 a month bill was still being pulled out of our account They demand that you email them a cancelation or write them a letter But when you cancel them on the phone they don t tell you that I put in a complaint to the FTC Shame on them

Den Of Thieves

This is the absolute worst option you can choose for credit card processing They increase fees without notification Overcharge you Do NOT choose them for your CC processing This company refuses to send me a copy of my contract As part of the requirements they insist on sending full social security number via unsecured email Ive been dealing with their customer service for 3 months They do not give consistent information Initially telling me they could work with only the last 3 digits on my SS After completing the form they did not respond I called weeks later and they said we did not include full SS and they refuse to send it A true nightmare