Caredoc Reviews

Impossible to Get through to service

This is the second time in 8 months that I ve had to get through to Caredoc The first time it took over an hour and a half to get somebody to talk to That was before the nurse called back Today it took 37 minutes I need to get an emergency prescription and the pharmacy closes at 9 pm It s been approx 30 minutes since I spoke to the receptionist No sign of call back from nurse I am sure that there have been very serious consequences for patients because of this grotesque service I was put through to Hazel James at CareDoc headquarters the last time it happened The only explanation I got was that the service was very busy So why aren t they hiring more employees People should be out on the street protesting about CareDoc It s a disgrace

I rang numerous times and all I got was

I rang numerous times and all I got was 4 beeps and nothing else They need enough lines that the phone will at least ring and give some indication of when a call might be answered Clearly the service is grossly underfunded and undermanned underwomanned It is definitely not providing an emergency service

The one just rings out

The one just rings out it s not an out of hours service

Appalling It s like the lights are on but nobody s home

I have been on a call with Caredoc for the past hour and a half it s still ringing as I m typing this message I have used their services in the past but surely we can t blame all on Covid can we I have walked in Caredoc before without an appointment since Covid that s changed too When we were there I can t remember phone ringing at the reception nor were there any patients maybe one or two so what is going on If they can t stomach the business let someone else step in This is a disgrace If government pays their wages that explains the slow pace absolutely appalling

Pleasant and efficient staff

The staff were so helpful and pleasant From the telephone staff who were efficient and set up an appointment really quick The two men on the desk were chatty and kind And the new Malaysian doctor was just lovely So happy and jolly at 12 30am Thank you for your help We can go on our holidays well now Top job thank you

Excellent service

Excellent service you do have to hold the line for a bit but once you get through it s is very efficient I got an appointment within a half hour and was seen to straight away by Dr R Gallagher Excellent The Reception was outstanding everything ready Thank you so much

What a great service

What a great service Rang Caredoc and got to see a Doctor within an hour in Kilkenny The doctor was an absolute pleasure to deal with I ve had a few in the past I couldn t say that about so it was a pleasant surprise Very attentive thorough and very friendly What more could you ask for