Careysmanor Reviews

Left feeling humiliated patronised and angry

I booked a special deal Break for our 25th Wedding Anniversary It has been ruined by the rude and unhelpful reception staff I will fill you in with my astonishing experience with Careys Manor Hotel I booked a dinner bed and bfast deal including a cocktail each for the 2 nights The dinner deal was an allowance of 30 per person per night I was also given a 26 voucher as a good will gesture for not cancelling over the Covid shut down To be met at reception by a very offhand receptionist Here is your key off you go What about my cocktail vouchers I asked Where is the proof that you were offered these I showed her the printout of the email where it was stated clearly Well they aren t available yet I will look into it Off you go What about my 26 voucher Again I had to show her the printout feeling like a lying little fool Again it would be looked into Later after I again went to the desk I was given the cocktail vouchers but was told the 26 quid would be deducted from my bill Ok then what could go wrong When I checked out I asked for the bill and was told oh everything has been taken care of so I had no paper copy which I thought strange At home I checked my credit card to find that I had a mysterious 26 11 deduction So I rang up to enquire and was told they would ring me back They didn t They rang me the next day It was the receptionist Oh she said the 26 is for the wine you had at the restaurant as the voucher was for food only But we paid the bill at the restaurant for the wine each night And where s my 26 voucher Oh Madam she said I think you ll find that the charge is for the drink Well it isn t I said I have the bill in front of me Shall I take a photo of it and send it to you Yes she said and I will get my manager to call you So the manager phoned me By this time I was slightly annoyed I explained about the rogue deduction What is that for Again wine at dinner At which point I felt absolutely furious I said I am well aware that I have to pay for the part of the meal that wasn t covered by the 60 quid allowance And I paid that night After a while she said oh yes there is an error We will refund the 26 11 and the 26 voucher I said why do have I had to go through this process Why did I have to ask at reception for the cocktail vouchers If you didn t want to offer the deal then don t offer these deals I was only asking for what I was entitled to It was embarrassing asking for the vouchers they should have been there when I checked in They have since offered me one night at the hotel to be taken in the next 18 months but I will never stay here again

Horrible

Horrible Don t waste your money Rude and clueless staff absent management sub-par overpriced rooms Careys Manor are so hit and miss on customer service and low on quality why risk wasting hundreds of pounds on being treated like dirt The chances are you will also come away feeling taken advantage of and belittled Perhaps even embarrassed if you stayed for what you thought would be an extravagant treat for a special occasion only to be treated like your presence was an inconvenience Careys Manor need to learn to treat EVERY guest with top quality customer service as if nothing is too much trouble as if every guest is special Otherwise drop your prices and your star rating because you are currently ripping people off You need your guests more than they need you there are plenty of hotels in the New Forest to choose from that are much better value Shape up

Awful Birthday Experience with Cary s

Awful Birthday Experience with Cary s Manor Spa Day PackageI was really looking forward to a relaxing birthday treat today but while the spa itself was enjoyable and quite calming the restaurant experience completely ruined the day We arrived for our lunch which was booked for 2 00 PM and were left waiting five minutes before anyone even came to seat us The welcome was practically nonexistent and we were told to sit wherever we liked However after choosing a table we were immediately informed that we couldn t sit there because it was set up for afternoon tea despite the restaurant being empty There was no drinks menu on the table so I politely asked for one The staff member informed me that our package included a choice of either an alcoholic or soft drink Since I don t drink alcohol I asked for the menu to see which soft drinks were available My simple request was met with a dirty look and the menu was handed over reluctantly When our drinks arrived we were served tap water without being asked Because I don t drink tap water for health reasons I inquired if it was indeed tap water The waitress reacted as though I had committed a crime pausing staring at me in disbelief and not offering bottled water until I had to ask again Even then the request was met with visible irritation and I felt judged throughout the interaction When I asked if I could purchase an additional soft drink I was told we were only entitled to one drink with our package Although I offered to pay for more the service was blunt and begrudging Things only got worse when it came to ordering our food The waitress came back almost immediately and told us we didn t have time to wait because the restaurant s last order was at 2 05 PM This was incredibly frustrating given that our lunch reservation was for 2 00 PM and we had been left waiting to be seated The manager who was equally rude made a point of checking his watch in front of us and told the waitress to at least get our starter order Less than a minute after being given the menu the waitress pressured us to decide The whole experience was absolutely abysmal and created such an uncomfortable and tense atmosphere that it ruined what should have been a special birthday celebration The poor service and complete lack of hospitality left me feeling so anxious and disgusted that I couldn t even finish the meal despite it being pre-paid as part of the package my girlfriend had thoughtfully arranged for me It was hands down the worst meal of my life from start to finish Cary s Manor Spa Day Package failed terribly The spa may have been above average but the dining experience was appalling and enough to ensure I won t be coming back I wouldn t recommend this package to anyone especially if it includes the Thai meal at the restaurant 1 5 Stars Absolutely awful Avoid

I had an awful experience

Unfortunately I had an awful experience with a employee named Erinn when a friend and I attended the spa The pool and spa facilities shut at 8pm by 8 25pm Erinn abrasively told me to leave the changing rooms as they shut 25 minutes ago May I clarify the pool area shut at 8pm and we had to use the changing facilities to prepare for a sit down dinner included in our package 25 minutes to shower wash and dry hair is not an unreasonable amount of time I truly believe Erinn spoke to me in this manner because I am a younger woman of colour as my timings clearly were not the issue I referred this matter to her superior who then told me they spoke with Erinn and I had perceived our interaction incorrectly This response is probably the exact reason she felt so comfortable to be so rude I did urge them to check the cctv as this is not acceptable and then they stopped communication In short I will not be attending again

Amazing stay

I have just left Careys Manor with my 2 daughters having had the most amazing time This was a pre wedding treat and I can t praise the experience enough From the time we arrived the staff were so lovely Susi on reception was so friendly and just made us feel so welcome The nice man that took us to our room and gave us our glasses of champagne on arrival was so welcoming We had a totally relaxing time in the Sen Spa with great treatments Our meal at the Thai restaurant was a delight and again the staff were attentive and nothing was too much trouble Breakfast had everything you could want and we were able to relax drinking coffee enjoying the rest of our stay I ve been fortunate enough to travel and stay in wonderful locations and I can honestly say I will be back again to enjoy everything Careys Manor has to offer

This is one of best hotels we have ever stayed in

This is one of if not THE best hotel we have ever stayed at Initially I spoke with the Operations Manager Hannah Mason who was extremely helpful polite professional and efficient Hannah took details of our booking and was kind patient and understanding of what we wanted regarding our stay at Careys which was a totally relaxing break in lovely surroundings to celebrate our 31st Wedding Anniversary On arrival we were delighted with how beautiful the building itself looks and that it is so well maintained Lots of character and exceptionally clean throughout From the moment we made first contact until we left we could not fault it they gave us a memorable relaxing break Stephen was really helpful and carried our bags to our room On Reception we were greeted by Elizabeth and Hassine who were also so helpful and lovely Food was exceptional we enjoyed breakfast in the Cambium restaurant serving a fabulous and freshly coked breakfast as well as full continental and so much choice Fresh fruit salad plenty of meats to choose as well as vegetarian gluten free options The staff here are again incredibly helpful and lovely to deal with Emese is the Breakfast Manager and together with her team of Daisy Rosie Moat Katie and Ming looked after us and we noticed all the other guests incredibly well They have three different restaurants for evening meals but we opted for the Zen which is a Thai restaurant and are so glad we did They serve absolutely gorgeous authentic food so much so that we actually changed our plans and went there two night s running Thanks to Tik the Zen Manager Mink the Assistant Manager and all the staff as they made our evening meals with them very special with incredibly tasty food and wonderful service We did have a dessert from the Cambium and Daniel brought that up to our room as we opted for a room service Daniel was so polite professional and helpful The Hotel also has a Spa which looks and smells fabulous and Ellie is incredibly obliging We did not have time to book any treatments but will definitely do so when we can book here again The General Manager Mr Steve Woodrow clearly works very hard along with his team of amazing staff to give each guest a memorable relaxing and special stay Thank you all for giving us the break we had hoped for we really appreciate it

A wonderful stay in the New Forest

We decided to spend our honeymoon at the Careys Manor Spa hotel where we had a wonderful time and were well looked after by the friendly staff We spent a lot of time going for walks in the lovely surroundings of the New Forest It was a pleasure to follow up a long walk with a dip in the swimming pool and the jacuzzi The hotel has 3 restaurants a British French and Thai This was especially useful in bad weather as it meant we did not need to go outside It is a good idea to book ahead as not all the restaurants were open each day or were booked up We tried out all of the restaurants during our stay each having its own ambience All of the meals were good quality and tasty We had three meals in the Thai as we liked the relaxed atmosphere and choice of meal options including vegan There are also several restaurants and pubs within a short walk of the hotel We made use of all the spa facilities Access to the swimming pool and jacuzzi were included in the price with a little extra to use the hydrotherapy pool and some other facilities I had never had a professional massage so the staff helped me to choose one This was a wonderful relaxing experience We were having such a good time that we decided to extend our stay by a day to make the most of our memorable time in the New Forest and the hotel spa facilities

Amazing Hotel with Best Spa in the UK

Please ignore the fake bad reviews We could not fault this wonderful hotel and spa We stayed for 2 nights in a 1st floor garden room The room was large clean comfortable It had a sofa table and chairs 3 pillow wide very comfortable bed fridge tea and coffee water biscuits desk and wardrobes The room was tastefully decorated and very stylish The hotel is so quiet at night You could be in a cabin in the woods The bathroom was clean and modern and well lit stocked with toiletries We ate in the French Le Blaireau restaurant on our first night What a lovely place You feel like you are in France The decor and food are very french We had lobster soup to start Then Sea Bream and Duck for mains Followed by Creme Brulee and the french equivalent to an Eton mess All the food was amazing Delicious and good sized portions The 2nd night we ate in the Zen Garden Thai Restaurant Again well decorated to make you feel like you are in Thailand Food was really good and again good sized portions We had the prawn salad spring rolls tom yum soup beef masaman curry pad thai and rice We used the Spa for 2 treatments while at the hotel We has the Time for Two couple massage Amazing The Thai ladies are very polite Best massages we had ever had We also had head massages and facials I came out looking 20 years younger We used the Spa facilities and the Hydrotherapy suite I would say that the Spa is the best in the UK Swimming pool Jacuzzi 2 steam rooms 2 saunas Hydrotherapy pool with loads of various jet stations that are activated by pushing a button Ice room with tropical rainstorm experience Tepidarium etc There is also a mud room a relaxation room a quiet room Amazing experience and one which we will definitely be experiencing again

Exceptional Spa Facilities and Welcoming Staff

I went on my own to celebrate my birthday The facilities are excellent and even though I was alone I found it easy to locate quiet rooms and areas of the pool even during busy times although it never felt crowded The ice room is fantastic especially when alternating between the steam room and saunas The relaxation room is spacious and the background music adds to the tranquil atmosphere The staff were always very helpful and welcoming The Thai restaurant was fantastic as well I will definitely return Amparo