Cariloha Reviews

For as much as I paid for the sheets

For as much as I paid for the sheets the service I got was extremely poor I wash the sheets just like I was supposed to once I put them on my bed a couple of pieces had some stains on it When I called the customer service line I was asked questions that I clearly know the answer to almost like as if I was lying People that paid almost 400 in sheets don t usually lie about how they treat their sheets I believe her name is Stephanie When I asked her if she could send me the new sheets first and then I sent her the old sheets back her response was don t you have other sheets I had to hold back my response as I felt insulted I love your product but I think you should take a little bit more time and consideration on your customer service staff

I used to love Cariloha sheets

I have used and Loved Cariloha sheets for over a decade It was the standard sheet set but the I decided to upgrade to the resort sheets They are super thin and the worst thing is that after only 2 - 3 washings following proper care instructions the fitted sheet began pilling When I wrote to customer service I got no service at all because even though I just began to use my sheets for our new home the move got delayed and so they were unopened I the original packing for over a year unfortunately I was told the warranty expired and I m out of luck or help from them I read from another reviewer that pilling is not covered under warranty and that they suggested one of those tools to remove the pilling For sheets well over 200 and this is the response What I want to understand is WHY do they not care about their customers and their experiences of their products This is a quality control problem Never again There s plenty of other bamboo sheets out there that do not pill and are a fraction of the cost

Surprised at the quality

I have wanted a set of Cariloha sheets ever since I first saw them but thought they were too expensive I recently found them for 150 at Costco and bought them The sheets are very comfortable but after only 2 washings the fitted sheet developed a hole I have never had this happen on new sheets At least I can return them back to Costco

Horrible customer service

I purchased over 200 worth of bath sheets and hand towels I emailed the company and received an auto response because the product were not from the same dye lot Not even close the products didn t match After two weeks and no response so I called them They sent me RA number and was told I have to pay for shipping to return product They send defective product and want me to pay to send it back Customer service is horrible I ll never buy anything from the again Purchase at your own risk

Don t waste your money

Don t waste your money They pill and then develop holes I tried several sets all the same problems I washed all 4 sets I m a glutton for punishment I guess on delicate cycle with cold water no spin and only one sheet set in the washer I let cariloha know each time and received a run around Almost a thousand bucks down the tubes

Received sheets as a gift from friend

Received sheets as a gift from friend Bottom fitted sheet did not fit cut wrong NOT the height thickness that s fine Says king but sizes closer to queen Contacted customer service Said can t help without receipt It was a gift Will not ask friend for receipt That s tacky Sheets are clearly marked with their tags Not hard to identify Terrible customer service They do not stand behind their products Steer clear my opinion

Cariloha is not honoring the warranty

Cariloha is not honoring the warranty as promised for our sheets That really leaves a bad taste in my mouth Their product is not holding up as promised I feel lied to and cheated They are overpriced and they under deliver on their advertised and promised warranty I feel scam

I have waited 4 months for a pillow

I have waited 4 months for a pillow I ordered and it turns out the pillow was never even initiated to start Thank god I still had the paper receipt because that was the only proof as they never sent email proof They ordered at as soon as I asked for an update but I honestly just wanted a refund after all of this They were slow enough to get back that by the time they responded it was too late I am so mad that I am no longer even excited for my pillow which is sad because it was my birthday present to myself back in august when it was ordered

I would stay away from this company

I would stay away from this company They sent us the wrong mattress to us twice Now were stuck with a 900 mattress that is junk