Carpetgiant Reviews

Feel so let down by the manager at the Ashford branch

We bought some carpet recently from Tom at the Ashford store who couldnt have been nicer and because of his fabulous customer service we came back to make another purchase We went in there yesterday was about to leave until another very helpful man Doug said he could order more of the same remnant We were delighted because it meant both bedrooms would match so we gave him a deposit But when we got home he phoned to say he had made a large error and apologised and IT WOULD NOW COST 100 MORE IF WE STILL WANTED IT He was sitting next to the store manager Rob at the time so I dont understand why he didn t step in and correct him instead they waited until we got back home and we dont live in Ashford So today we had to drive all the way back over there for a refund Doug wasn t there but the manager was I asked why he didnt correct him at the time He said he didnt get involved with someone elses sale But he didn t mind getting involved yesterday shouting out WE LL KICK YOU OUT THE STORE when all I asked was if there s any discount for paying the full money instead of a deposit there and then I found that comment insulting but didnt like to say anything at the time as we had never met him before and especially for a manager to say that to a lady isnt nice and its unprofessional too You have LET US DOWN BIG TIME costing us stress time and money I am so shocked that a manager can behave like that but also if you have made an error as a manager who was there at the time you should honour it or at least do something to put it right if you actually give a damn about your customers

Poor installation and customer service experience

I purchased carpet and lino removal and replacement for a house The contractors sent by carpet giant left the premises with supplies I provided glue grippers but even all the snacks I left them pressurised me into paying them then and there but promised to come back in two days to rectify the snags Two days later and they are not here they are not picking up the phone and when I called from another number told me they won t come as I already paid them I called carpet giant and was told by a director they would sue me for leaving a review or contacting my credit card provider and that their disclaimers do not cover doors catching the carpet contractors failing to come as agreed and nicking my items I presume the disclaimers also cover leaving debris all over the new carpet for me to clean up

Went into the Croydon store today to

Went into the Croydon store today to look at some carpets as I am currently renovating When I arrived at the store all the staff were standing around chatting About 5 minutes or so had passed after this and I had not been approached by a single person It is clear to me that they know what their priorities are and my trip to the store today proved to me that they would rather stand around and chat with one another than approach a customer No personality and no life within the store A young lad was sitting there on his phone after seeing me enter and a lady with glasses was being rude to another customer I am glad I was not approached by her The other so called members of staff did not make any sort of attempt to approach me I most definitely will not be returning to this store

Great customer service

Was welcomed with a friendly smile John Went into great detail of what carpets were the best fit us helped us make the right choice First class customer service will be back

Want to say a massive thank you to

Want to say a massive thank you to shaun and Patrick for the supplying me with the right carpet and lvt for my house From start to finish they were amazing really was a personal service and made me fell at ease Thank you carpet giant your Will be back on my next project

Visited the Thornton heath branch for

Visited the Thornton heath branch for carpet and vinyl I spoke with a fantastic young salesman called Darren who took care of the order Great price and customer service

Really good local store first class customer service

Really good local store Hayden served me on Saturday and was first class got everything I needed and a bit of advice on what accesories I might have needed I will continue to shop here

Jeremy amazing prices

Came in to get some carpet came across a lovely chap called Jeremy What a polite well mannered man he was very helpful and also carried the carpet to the car prices are amazing well recommended