Carpetrunners Reviews

Irrelevant of whether K Jones ordered

Irrelevant of whether K Jones ordered the incorrect item I fail to understand your point quite honestly Even if that was the case it would have been a mistake and not any intention of malice or trying to get something else out of your company All that was asked for was a straight exchange at the expense of the customer to return the goods and have the correct colour delivered The fact that your company couldn t accommodate that shines a light on the poor customer service you have as well as the poor relationship you must have with your own suppliers Why am I not surprised

Poor service and misleading website

Have ordered from them twice Have been contacted by the company twice to tell me the items I ve ordered are out of stock despite payment being taken Long wait times for items to even be put into production Politely asked for a discount given that this is the second time this has happened to be told unfortunately we can t give you discount on this occassion Poor service and a misleading website

Terrible

I was missing 2 items but still charged for them I called multiple times and left voice mails as well as multiple emails which they couldn t be arsed to respond to Terribe customer service Do not waist your money with this company

Beware No proper returns policy

This company do not have any returns labels When I told them the items were incorrect they informed me it is nigh on impossible for them to make a mistake I paid 14 with DPD to return said items door to door They state the box had no items in it You don t return products to carpet runners as they are an intermediary and us a company called stair rods They would not share the surname of their complaints officer or CEO for me to complain to just said their names are Kate and Nick Can t find them on Companies House You have been warned I am 102 out of pocket and fuming

Sadly there is no zero

Sadly there is no zero For 4 times now this company has instructed a courier to attend my house First was fine Second was to deliver something id not ordered but my son wouldn t know that so then it had to be collected Third was when we werent home but leaving a card saying they were arriving but not disclosing who the supplier was So we took a day off as we thought it was another genuine delivery as in middle of a renovation Again it was another false delivery Lost a days holiday No response to my complaint or reassurance that it will stop So I ll be making a formal subject access request and claiming my losses Ridiculous service

Over the moon

Over the moon Top service many thanks

Excellent customer service

Excellent customer service Send 2 samples of door thresholds Purchased 3 antique brass thresholds at 55mm wide Excellent product arrived very quickly Customer service kept me informed when product had been dispatched Would certainly recommend this company and quality product

The lovely people at

The lovely people at carpetrunners co uk went above and beyond to expedite a delivery so that I could have the items I needed in time for my fitter arriving truly exceptional service quality products and would highly recommend to all

Placed an order for replacement door

Placed an order for replacement door thresholds Excellent website detailing product specifics Customer Service team were responsive and helpful to email requests to ascertain status of order and items were delivered as promised within the the agreed timeframe outlined when items were ordered Items are of high quality Only minor issue is the that firm seems limited by not having a system that keeps the customer informed via email re updates of the status of when an order has been dispatched and the ability to track via courier Items came very well packed I expect to be a return customer