Carpets-direct Reviews

Delivery drivers turned up with attitude at the gate was then hesitant to even unload it at our door That was just the beginning As they brought our brand new carpet around they chucked it onto a concrete wall which prior to that it was raining keep in mind this is brand new paid for carpet Dumped inside and refused to even help us get it into a room After all of this attitude and treating the carpet like 2nd hand we refused to pay the delivery fee to which we was greeted with verbal abuse such as Fkng bich and then abruptly left in the van This was more than below the belt customer service and I won t be using this company again

Do not use Carpets Direct if you are going to get LVT Flooring I used them big mistake The fitters left a dreadful mess that l had to clean up After they left l found in many places that they had not attached the beading in the bedroom to the skirting boards Corners of the beading not finished properly The doors to the bedroom and living room could not be shut I have spent a month trying to contact the fitters both by email and telephone all to no avail I contacted Carpets Direct and they had the nerve to tell me it was my fault for not doing a minute inspection They took no responsibility at all for all the bad workmanship and no cleanup I am an OAP and over the years l have come to expect that when l spend a lot of money firms should provide a really good service and aftercare This firm did not I had to spend more money to get all the faults rectified Be Warned

Customer service is worse and bad quality carpets they supply it didn t even last 4 months I have to change it again so not wasting your money there

Purchased some fantastic quality wool carpets from these guys and they even fitted it for me Great job highly recommend

I would just like to say a huge thank you to the gentleman that fitted our living room carpet today The poor gentleman had his tools stolen this morning but still went out and bought some more before coming to fit our carpet I m sorry about what happened to you and I hope karma comes back to haunt the thieves Your work is amazing the carpet is brilliant and my wife says that you were great under the circumstances THANK YOU

Perfect always great This is the third floor we had done with them and as usual they were quick and very well priced Thanks a bunch

The carpets I bought and had fitted throughout my house Attention to detail was impeccable and has to be the best fitted The two gentlemen Anth and Nathaniel worked above and beyond just fitting carpets They were welcoming and took away any worries throughout being at my house They made it an enjoyable time My carpets looks amazing Very friendly company to use and affordable to my needs Thank you to all Carpets Direct In Paulton Team who worked amazingly and very efficiently Can t be more happy than I am

What a great team they have here can t do enough to help so knowledgeable and friendly Won t go anywhere Else Thanks guys and girls for all you help

Travelled up from Norfolk to choose new carpets having used Carpets Direct when we carpeted our last house Well worth the 200 mile trip Came away with carpets and best underlay for half the price and better quality offered elsewhere Even provided welcome hot drinks and buns and friendly Yorkshire banter Thank you to the whole team We will be back Christine and Rob the Norfolk-Yorkshire folk

I would just like to say a huge thank you to Jimmy Barry for a fantastic job done fitting my hall stairs and living room carpet today I would recommend this company Carpet Direct they have done a 1st Class job plus we also had wooden flooring done a few week before in ours bedrooms with the same company and the job they done was fantastic