


Based on authentic user experiences
Valery Rutenberg
6731 reviews
N/A
7 months ago
Do not give them your car
Do not give them your car This company is a complete fraud I decided to rent my car Porsche Macan S through Carsan in September 2023 as I went on a 1-month vacation to Spain Carsan rents out cars from people on Turo and takes 50 of the profit which they are supposed to pay on the 10th of each month as per their contract Despite the fact that I had scheduled a pickup of the car when I got back from vacation they ended up Renting it out 3 times in a row and then sent me a message saying that I couldn t pick up the car I ve had to rent a car for some trips I had to make because of the situation I paid over 700 in total in having to rent cars because of this In 2 months of renting out my car they still haven t paid me any of the profits they made which is over 4000 on Turo On November 22 1 day before I was meant to pick up it up they message me to say that the car got into an accident so that I wouldn t be able to pick up After several requests they sent me pictures and the entire front body is severely damaged -Immediately after I was notified of the accident I sent them messages asking for 1 The police report Legal requirement 2 The DMV report Legal requirement 3 The identity of the hosts4 The claim that was made with TuroIt s now November 25th and they are ignoring all my messages and aren t sharing any information on how the car is being handled and what reports have been made I have an AirTag tracker device in the car and I saw that it has been going to 2 collision centers already despite specifically telling them that the car could only get repaired at Porsche directly Which they ignored each time They are supposed to report the incident to Turo and pay a 750 deductible The option they chose in order to get it repaired at Porsche but they aren t willing to do this and they told me that I had to pay the deductible myself if I wanted it repaired there Note that they also still haven t sent me a single payment I am now dealing with a nightmare situation where 1 They ve been holding my car for over 2 months and I have no idea when I will see it back2 The car is severely damaged Might be a total loss 3 They ignore all my messages4 I have no idea if the correct reports have been made5 My car probably lost over 30 in value6 They haven t sent me a single payment Which breaks their own contract despite having made over 4K 7 All the while I am paying insurance warranty and a monthly payment on the car
Britt
6731 reviews
N/A
7 months ago
These INDUSTRY CON MEN have been
These INDUSTRY CON MEN have been reported to FTC Better Business Bureau Bureau of Automotive Repair for the following not paying vehicle lenders returning vehicles damadged unfixed running vehicles with long overdue oil change pocketing profits lack of report transparency insurance fraud claims to entrap vehicle lenders entrapping lenders for Carsan s misdeeds and unethical practicesSoon to be stripped from business license and followed class lawsuit
K M C
6731 reviews
N/A
7 months ago
CARSAN is a FRAUDULENT SCAM
CARSAN is a FRAUDULENT SCAM Do NOT list your cars with them they are THIEVES they will TRASH DAMAGE your vehicles never repair them and in case of a total loss they will STEAL the insurance pay out I listed 20 vehicles with them and they SCAMMED me STEALING about 100 000 - They also SCREW their own employees providers auto body shops mechanics customers etc They are DISHONEST These CROOKS will do anybody and everybody wrong Their MAFIA style modus operandi has no limits They have even SCAMMED people from their own homeland Russia STAY AWAY from doing business with them in any way or form They are LIARS FALSE FAKE etc They have two locations where they SCAM people from both locations near the airports of Los Angeles California Miami Florida
Marco Bi
6731 reviews
N/A
7 months ago
FRAUD ALERT We re At A 20 000 Loss
FRAUD FRAUD FRAUD ALERT We rented out our car on Carsans platform then about 3 months later it was returned damaged undrivable and tires completely worn out They peel out and crash it on purpose to use their own body shop to claim the insurance money through Turo Then they blame the customer for something stupid like Not changing the tires on time They didn t offer any compensation despite them depositing the money they received from Turos insurance Avoid these guys like the plague
Nikolas Hawkins
6731 reviews
N/A
7 months ago
They are scammers
CARSAN is a FRAUDULENT SCAM Do NOT list your cars with them they are THIEVES they will TRASH DAMAGE your vehicles never repair them and in case of a total loss they will STEAL the insurance pay out I listed 20 vehicles with them and they SCAMMED me STEALING about 100 000 - They also SCREW their own employees providers auto body shops mechanics customers etc They are DISHONEST These CROOKS will do anybody and everybody WRONG Their MAFIA style modus operandi has no limits They have even SCAMMED people from their own homeland Russia STAY AWAY from doing business with them in any way or form They are LIARS FALSE FAKE etc They have two locations where they SCAM people from both locations near the airports of Los Angeles California Miami Florida These INDUSTRY CON MEN have been reported to FTC Better Business Bureau Bureau of Automotive Repair for the following not paying vehicle lenders returning vehicles damadged unfixed running vehicles with overdue oil change pocketing profits lack of report transparency insurance fraud claims to entrap vehicle lenders entraping lenders for their own misdeeds and unethical practices Soon to be stripped from business license and followed class lawsuit
Darling Ovalles
6731 reviews
N/A
7 months ago
I m being accused of a window button
I m being accused of a window button that I did not touch the entire trip I never had to pick up a car where it had little no gas in there with Miami traffic I had to put gas in there on the first day I had to pick up my car in a muddy area and the vehicle seat had stains wasn t as clean although I seen the cleaning person cleaning out the cars I guess they just clean the outside of the vehicle I uploaded pictures before and after trip of the door window panel that they are claiming I did when I did not and I will not be accused of such when the cleaning people were in the vehicle after I dropped it off I will fight with my lawyer on this Rent Turo at times and never had this bad experience as with CARSAN On Turo
Kateryna Silenko
6731 reviews
N/A
7 months ago
They don t pay you
They take your car and rent it out on Turo and don t like to pay you the owner you have to every time go and make a problem so they can pay also when you ask where is the funds they never respond don t give them your car they will not pay you
Consumer
6731 reviews
N/A
7 months ago
AVOID - Unprofessional people
This company is an absolute JOKE Had a rental booked at 14 30pm and I decided to arrive 15 minutes earlier just to make sure to see the car and check-in without wasting time Surprisingly the company was closed and there was already another client shouting on the phone with Turo as he was waiting there since more than 1 HOUR Both Turo and I phoned the company multiple times and nobody never answered After about 30 minutes since my arrival someone showed up but he didn t even came to me I had to do it I booked a rental with a Tesla Cybertruck and this employee didn t even remember I had to pick it up and so the car wasn t even ready He cleaned it in the moment and they provided me the car with a little charge making me waste 1 hour to charge it Seriously avoid these clowns if you want a stress-free rental experience
Edgar Charchian
6731 reviews
N/A
7 months ago
The company owes me money and had not
The company owes me money and had not paid any tolls which they state they will pay as long as they are sent in Which they have been sent in have by the way I am in the process to starting a class action law suit against the company for Breach of Contract and negligence If there is anyone wanting to join this law suit against CARSAN please feel free to reach out to me VIA Nikolas hawkins 166 gmail com I ll be happy to have more people against this company in this lawsuit I am sueing fo 10 000 dollars which includes interest my time and aggravation and defamation of character since my tolls have been sent to Collections IF I COULD GIVE THEM A ZERO RATING I WOULD THEY KEEPING GIVING THE SAME RESPONSE OR EVEN NO RESPONSE WE ARE SORRY FOR ANY INCONVENIENCE AND THANK YOU FOR UNDERSTANDING Looking forward hearing from people who would like to join this CRUSADE against this company
Roland Shahbazyan
6731 reviews
N/A
7 months ago
DO NOT HOST YOUR CAR WITH THIS
DO NOT HOST YOUR CAR WITH THIS BUSINESS I hosted my vehicle with them in Miami Florida and they already went out of business Did not paid me revenue for 4 months still waiting pay they owe to me I got back the vehicle and it is damaged they never fixed it and now they not even answering phone calls nor texts Sandra the only person I spoke to over time she lies all the time making false promises Sandra and the rest of you guys behind the scheme just be aware of lawsuit coming for Carsan