Carsrentalitaly Reviews

Not Tourist friendly

Waiting for 3 hours long to then hear we can t take the car with us because we dont have a credit card with us only online Slowest service around here

I do not have a credit card so the

I do not have a credit card so the charged an extra 286 on top of what I had already paid Rude staff female member of staff almost horizontal in her chair Absolutely no customer service

DO NOT USE THIS COMPANY

I had similar issues to those seen in other reviews I was charged 250 for extra insurance as they did not accept the insurance I had paid for with their Beijing company EconomyBookings They would not accept my credit card as being a credit card despite the fact that it is Also the Sat Nav system they provided did not work They have refused to co-operate with any level of a refund They are very unprofessional and border on being a scam operation A number of customers at the service desk were complaining about similar issues whilst I was there DO NOT USE THIS COMPANY

Partial Scam and Sham

Received a separate email response from Car Rent Italy relating to just the Sat Nav issue No mention of the insurance scam or not choosing to recognise a genuine credit card The response I received was along the lines of they would do nothing s I hadn t informed them of the problem whilst I had the rented car When I was first given the Tom Tom Sat Nav I was told it had low charge and would need a re-charging later 20 minutes into my journey the system went dead I managed to drive the remaining hour of my first journey and the hotel I was going to without the Sat Nav I contacted the car rental company from my hotel but received no response When returning the vehicle a few days later I was told by one of their staff in the drop off garage to send a reminder so that a refund could be processed They have now refused to do anything I feel as if I ve been the victim of a partial scam and sham DO NOT USE THIS COMPANY Plenty of other options out there

I want to warn people about Renting a

I want to warn people about Renting a car with RM Cars in italy My son was getting married in Rome I rented a Range Rover so l could take my son to the church Firstly when l arrived they said they didn t have a Range rover they gave me a Peugot which of course wasn t near as nice as the Rover When l returned the car everything was OK and signed off This was on 1st June 2024 It has taken until 10th October 2024 before they returned my deposit I had to go threw my Bank to get the deposit back This has taken several months of emails and sending detail to both the car rental company and my bank Between getting the wrong car and having to fight to get my deposit back l would not recommend renting a car with this company

WARNING Terrible experience with Italy Rental Car - Avoid this company at all costs

I had a very bad experience with Italy Rental Car Upon returning a car they charged me 290 euros for a small scratch that was already present when I picked the car They took advantage of the fact that I hadn t taken photos at pick-up stage I trusted their transparency to extort money from me When I pointed out the inconsistency they just told me that I should have taken some photos as if it were my duty to cover myself from their possible scams I can t help but think this was a deliberate attempt to defraud customers It is shameful that a company can operate this way If you are looking for a car rental avoid Italy Rental Car they are fraudulent at best and dishonest at worst

Horrible Experience Dangerous Cars Dishonest Practices

I had a terrible experience with Italy Car Rent at Malpensa Airport and would never recommend them to anyone I was instructed by their staff to return the car to the same location P3 where I collected it Now they re falsely claiming I parked in the wrong place which is completely misleading and dishonest The car was returned with a full tank of gas exactly as I received it but they are still trying to charge me for fuel This is a completely unethical and dishonest practice On top of that they are charging me over 300 for a scratch that was already on the car when I picked it up I have videos proving the damage was pre-existing yet they re trying to make me pay for it This feels like a deliberate scam to charge customers for issues they already know about To make matters worse the first car I was given was in a dangerous condition smoke was coming from the engine there was a strong smell of gas and it was making strange noises When I reported this the staff were rude and dismissive showing no concern for my safety at all Italy Car Rent s service is unacceptable It s clear they are trying to make money off customers with dishonest charges and unsafe vehicles Management and ownership need to step in and take responsibility I refuse to pay for damages I didn t cause and will escalate this further Avoid this company at all costs

Very Convenient and Within Budget Service

Thanks once again for making such a wonderful vacation with car rental There were number of hiring options available But finding one so as to accommodate within our budget was really a tedious task All credit went to carsrentalItaly com We got what we wanted

Easy booking of car at an affordable price

Traveling helps to gain more knowledge by visiting new historical places and cities My children learnt a lot from our trip to Rome last month For ease of traveling I hired a car from carsrentalitaly com at an affordable price I would like to hire from them again