Casanoov Reviews

Lost my package with all the fixings

Lost my package with all the fixings They do not have a phone number to allow you to talk and resolve They use Dpd France and therefore you cannot track your packages Be careful choosing the motor spec as it can be confusing Mine turned up without 2 digital pads that I thought was part of the upgrade of motor Can t tell you quality yet as still waiting for package to allow me to build and install

Absolutely appalling customer service

Absolutely appalling customer service Website states 4-6 working days which is highly inaccurate I am now trying to get my money back but customer service are very delayed in responding

Stay Away from Hoortrade real name of company

I had to edit my one star review because things have gotten even worse If zero stars were an option I would choose it I had the same experience as a previous customer with shipping The purchase was fine and I received a notice that my product had been shipped very quickly But after that it has continually gone down hill First they don t inform you when making the purchase that 1 the product is split into multiple large boxes and you need to assemble the gate yourself 2 I bought the gate in Spain on a Spanish website but the product was made in China and then shipped from France 3 they shipped using DPD Seur same company for France and Spain both of which are terrible The information you get from DPD Seur is completely useless and there is no way to contact them change delivery etc When the boxes arrived one was missing It turns out Seur had damaged it beyond recognition It took a week for Hoortrade to figure out the box wasn t going to be delivered after which they shipped a replacement out that arrived 10 days later I then discovered that they had forgotten to ship all of the bars bolts and accessories needed to assemble the gate I contacted Hoortrade and they said they would ship out the missing parts which arrived another 8 days later However they only sent the bolts resent another set of panels that I already had and forgot to send the bars It has now been nearly two months since I placed the order and I still don t have the needed components to assemble the gate I purchased from Casanoov because I saw that Leroy Merlin uses them and thought they were reputable From what I have been able to gather though Hoortrade was a French gardening company which decided a couple of years ago to branch out into online sales of gates etc and adopted the Casanoov name for advertising maybe I ve got some of this wrong since public information on the company is very limited But clearly they are in over their heads

Not as advertised

Gate was ok but the lock they provided was not as advertised and can be pushed apart with a firm shove They were unwilling to resolve and they said no other locks were compatible despite it being a standard euro lock Advertised hook action lockReceived conventional slide lockNot good

Not fit for purpose

These gates are not atal suited to irish climate infact not fit for purpose I have contacted customer service and they have failed to resolve my issues bad quality item bad customer service don t waste your time

NEVER USE THIS COMPANY

We ordered paid for a gate over 5 weeks ago have received 1 parcel of 3 damaged with no sign of the rest We would never use this company again have a housing company so we looked to order a great number of gates but given 5 weeks on we have no sign of the rest of the gate we are going to instruct solicitors to get our 1 500 back You will NEVER get a gate if you order with them

Casanova electric gates

Although the site looks Irish everything comes from France I was hesitant at first ordering but very happy with what I received and the quality If you want to save at least 1k and a handy DIY person I would highly recommend Their instruction books are the only letdown but to back that up plenty of YouTube videos they are significantly better looking than the boring type of gates available in Ireland update on my gates I know France has cold weather in winter the gate opener rams freeze when just a little frost is around a boiling kettle sorts this out however I have doubts the ram motor survived the winter well and may need replacement within a year

Great quality

Delivered on time Gate is fabulous and great quality Delighted with it