Case-mate Reviews

Absolutely shocking protection

Ordered a Clear Signature case from Google store for my 8 Pro The phone fell out my pocket when picking something up so approx 2 foot max Smashed the rear of the phone Absolutely shocking protection

1 Star Review

To Whom It May Concern I am writing to expose the true functionality of the Twinkle Disco Samsung 24 Ultra Case It claims to have 12 ft drop rating but if you simply drop the device in the case while walking and are less than 5 ft tall giving about a 4 ft drop 1 3 of the 12 ft rating your phone will shatter The case did not meet any of the standards of protection and the company made no efforts to make it right I highly advise and recommend going to a different brand who takes pride in their workmanship and the trust you put in it to keep your expensive devices safe My phone was not misused nor abused but simply dropped downward at a very slow speed and very low height Case Mate did not support but made excuses that despite the quality they claim even the smallest of instances can damage the device So if this is a risk you want to take when spending 50 on a case that measures the same standard as a 5 case be my guest but next time I ll pocket that 50 to keep towards my repair cost since Case Mate falsely advertised their case in it s ability to protect my phone from 12 feet with its military grade but failed from 4 ft Thank you Alexis A

I would advise customers not to

I would advise customers not to purchase the Lens Protector I m on my 3rd lens protector When you drop your phone on the back it cracks Tried contacting customer support but they are not accepting phone calls I believe this protector has a flaw in the design The crack is always on the bottom right corner

Probably won t ever purchase from them again

I bought a case made from eBay in 2017 The box says there s a warranty however when I contacted customer support they said they would not honor the warranty as it is a third-party seller selling the item They only offered 40 off discount their current products however they did not offer the product that I purchased To be honest this leads me to believe that even if I had purchased the product from them and had a warranty covered they could not replace the product This is why I give a one star review because a lifetime warranty is not even five years Unfortunately customer support is like a robot and then a real person

iPhone XS Max phone case from Case Mate

I ordered a phone case from a retail seller on Amazon and paid 25 for the case It was a beautiful case from Case Mate Online on the website the case was pretty and perfect no defects or anything Today I received my package in the mail the packaging wasn t damaged or anything but when I took the phone case out the box and looked at it the phone case was damaged It was scratched badly I am furious There is no way a Amazon prime or anyone who faithfully shops on Amazon like me should ever be disrespected and given something in a horrible condition after paying your hard honest money for it Amazon has never did me like this but now I m upset times 100

Bad quality easy warranty claim expensive

I bought lens protector for my new iPhone in Verizon store for 30 It was advertised as Superior lens protection will shield your rear camera lens from getting scratched or cracked So I thought to invest in good quality protector for my new phone was expecting it will work longer and protect better No not a good quality at all Same as cheapest stuff from ebay Was cracked all over in a couple weeks I did not dropped it just regular everyday use I claimed a warranty This was pretty easy took little time But had to pay for shipping of new replacement protector 7 00 New protector somewhere else would be cheaper plus free shipping Dont waste your money

Not a good lasting product

Honestly they deserve a 0 for product integrity but that s not an option Perhaps the 1 could be because it is a great idea I enjoyed it while it stayed together The magnetic ring stand pulls apart whenever the TINY screws let go And so it s useless This is my third one in 9 months There s alot of us in this boat and they have the audacity to charge us for shipping WILL NOT purchase Casemate again if possible

Very poor customer service

Very poor customer service I am now on the third day of waiting for approval of my claim for a broken belt clip holster I have submitted photos of the broken holster and recipe from AT T twice and still waiting When i had Otterbox case they resolved the same problem with one phone call and shipped the part the same day NO MORE PELICAN CASEMATE for me or my associates