Based on authentic user experiences
Deborah Hunt
6775 reviews
N/A
1 year ago
Worst casino I ve ever played
Worst casino I ve ever played A they do is take your money
Casino Tester
6775 reviews
N/A
1 year ago
Management did something despicable to me
The management at this casino franchise did something to me that was absolutely despicable I haven t played here for quite a long time only because of something that this casino or their processor did and then turned around and blamed me for it The type of player that I am I periodically shut down accounts for cool down times Well there was one time in which during one of those cool down periods where I had shut the casino account down that the casino s processor tried to charge my bank a duplicate charge that they had already charged several months prior Well when I contacted customer service about it I was instructed that there was nothing that they could do about it And the customer service rep said after he inquired with their cashier and that the instructions were for me to dispute the charge because it was a mistake made by their processor that had affected many hundreds of customers across the real-time gaming footprint So I did just that as instructed Well when I went to reopen my account I was told by their manager that I could not reopen my account because I had a charge back notwithstanding I had made thousands of dollars of deposits for years across all of their brands without issue and the amount that had the issue due to their processor mistake was roughly only about 35 to 75 When I explained to him that this was a mistake of their processor THAT THEY WERE AWARE OF and their customer service agent instructed me to do as I did and that I was only following the casino customer service instructions he simply said the decision was made and disconnected the call And then did close all of my casino accounts across all of their sister brands Absolutely despicable behavior and to this day I still cannot log in Note I do still have the evidence of the instructions from the CSR as stated above as well that was also ignored jwoods03
Karnik Soghomonian
6775 reviews
N/A
1 year ago
SCAM Refused to allow me to withdraw my winnings
Refused to allow me to withdraw my winnings SCAM I deposited 35 into my casino account via my bank card because I was having issues with my bitcoin wallet Managed to increase my money to 50 Not a huge winning but still good I later tried to withdraw my winning via bitcoin I had to first verify my account by uploading a copy of my drivers license my debit card and a bank statement I spoke to multiple people who stated I would get my winnings once my account was verified Only after this was all done was I told that I would not be allowed to withdraw via bitcoin since I deposited with a debit card Then they told me that I would have to increase my winnings to 200 if I wanted to withdraw my money via bank transfer No where on the cashier page when you are making a deposit does it stipulate this When I mentioned this they sent me a link to a banking terms that is not readily available anywhere on the casino website When I told them I don t see the link they said I would have to log out of my account to see it Seriously Stay away Other better online casinos allow you to withdraw with any method available without all the hassle of uploading documents CasinoMax is a scam
Stephanie Pickering
6775 reviews
N/A
1 year ago
I have over a hundred grand in winnings
I have over a hundred grand in winnings and I can t get ahold of anyone in chat email nothing It says deposit before I can cash out It will let me put everything in But I can t hit the pay button I do believe this is a scam Totally No question And it s a hell of a loss But I m not just letting it go I m reporting them If anything May even take it further
Charlene Parker
6775 reviews
N/A
1 year ago
Horrible experience
Playing the games have been awesome But the customer service is terrible I went on chat twice and supposedly spoke with someone by the name of Janet and all she could tell me was go deposit 50 the next time she told me go deposit 30 more dollars because I was gullible enough to deposit the 50 especially with the winnings I m supposed to be receiving I ve tried to call I ve tried to email and again I ve went back to chat and I cannot get a response it is the worst Customer Service I have ever encountered with any of the gambling sites I have played on and I ve played on a lot and I ve won a lot This one definitely I believe is a total fraud and I will be reporting and I will be refunded what money I did pay Especially After this so-called Janet person kept telling me to go put money on the account so that I could cash out my winnings because that s the only way I could cash it out
Sheree Poole Sapp
6775 reviews
N/A
1 year ago
No response to emails
No response to emails can t withdraw sounds like a bunch of scammers to me Will probably never see my winnings Play somewhere else so you can at least withdraw some monies
Cardiojunkie
6775 reviews
N/A
1 year ago
I have never seen site take money at an
I have never seen site take money at an extreme rate their slots are awful awful win percentage low high volatility whatever there are NO line hits and games that have a tiny amount of line hits count 5 as a kind as 30 dollars it s ridiculous their free money with an absurd playthrough has no benefit at all You will get through a playthrough once in a million this site is rigged to milk your bank account and that s it I played there ALOT it is one of the worst gaming experiences I have ever had Pattern detected I had to blow through thousands to finally get a decent win The minute u cash out u will lose your winnings immediately times 3 One game 16 blast took over 4000 dollars with a give back of like 300 over the course of losing the 4000 you will never win or keep your money on this site
Kenneth Klinke
6775 reviews
N/A
1 year ago
Deposits are made to boost your VIP
Deposits are made to boost your VIP status to supposedly get silver status faster withdrawls All lies and garbage I have over 20 000 in 6 pending withdrawls All have been weeks to a month since first submission Complete scam All these other good reviews are garbage as well Probably someone paid to write these reviews
Tamara Kruger
6775 reviews
N/A
1 year ago
I LOVE your casino and your sisters SOOO much but
I LOVE your casino and your sisters But it s hard for me to play there because for some reason the primary card I use is being rejected Something about the country I live in isn t the same country as the card company s country I dont know exactly I m very bothered by this This particular card I am able to use to deposit at so many other casinos That s why I don t understand the problem
Schiffman
6775 reviews
N/A
1 year ago
Good luck in withdrawing your winnings
There s no problem depositing into your account But if you try to cash in on your winnings good luck to you They required bank statements of my past credit cards which are no longer in my possession I have not owned these cards for 10 years or more Consequently they declined my request to withdraw my winnings from the roulette table If I could rate my experience zero stars I would You requested my username it is Schiffman101
