Best Window Company NJ PA Best Replacement Windows NJ PA
Based on authentic user experiences
Joel Hershey
6737 reviews
N/A
5 months ago
Castle Windows and Doors NJ Warranty
Claims to have a life time warranty on it s windows for parts and labor Trying to get them to fix my windows for over 4 months They came once with the wrong parts Numerous phone calls and e mails after go unanswered Very disappointed with this company and false warranty
Anthony McEvoy
6737 reviews
N/A
5 months ago
Incompetent sub-contractors used
This should have been a straight forward roof replacement side and front windows an French doors It ended up as a catalogue of incompetancy and a lengthy completion period A father son from Datchet were the sub- contractors they used for the dismantling and main build Supposedly ex- Everest Windows installers no wonder the company went bust Their quality of work was appalling Large gaps in the finished conservatory frames which you could see daylight through and let in water Lead flashing that didn t meet current specification Damaged window cills The plasterer was no better and Castle had to hack off several large areas and re-plaster I made it clear that I didnt want the original sub-contractors back The workmanship in the re-routing of the kitchen extract fan was shocking Castle Windows mis- measured the side windows not once but twice I had many visits by Castle contractors between the end of August 2024 and end of November 2024 having to repair and make good the shoddy workmanship Not once during this time did I receive an apology from the company nor a visit from one one of their senior people to look at the issues This was despite numerous emails and phone calls I was basically acting as their site supervisor project manager who oversaw the work and flagged up problems for rectification It was only when it came to the request for final payment that I received some form of veiled apology The end result is ok and I appreciate that much of the problem was caused by rogue sub-contractors but Castle Windows could have done so much better with their customer service
Lanier Dalencourt
6737 reviews
N/A
5 months ago
Poor quality and poor customer service
Worst customer service and the window quality is poor Besides the fact that we can feel the wind blow right through the glass of the windows we ve been struggling to lock half of the double hung windows they installed Customer Service Once we finally got around to calling them about the lock Kim the customer service rep was rude abrupt and unprofessional Did not take accountability for the fact that her driver was late did not keep me informed I had to initiate every call and didn t apologize once Window Quality The service person Kevin was nice late but professional He said the issue is that we ve left the windows unlocked too long so now it s difficult to close them The solution is keep the windows locked so that it could be accustomed to being locked Wish I was kidding but no lie Windows are going to cost you whether its high quality or Castle Windows so my recommendation for you is to err on the side of quality and stay away from castle windows
Wayne Scaglione
6737 reviews
N/A
5 months ago
Our windowreplacement of twenty-seven
Our windowreplacement of twenty-seven double hung window replacement july 2000 Professional service people Very happy Entire team from start to finish Lifetime warranty as this work was replacing 4 foot x 5 foot picture window 3x for free Highly recommend
Julia Faircloth
6737 reviews
N/A
5 months ago
Castle windows bridgwater were clean hardworking efficient considerate
Castle windows bridgwater were fantastic so clean and tidy The two young men couldn t have been any better Could not fault in any way Considerate wonderful product 100 recommend Not sure of their names but wonderful employees