Cautioneo Trouver un garant pour un meilleur dossier locatif
Based on authentic user experiences
Dalila
6734 reviews
N/A
5 months ago
This company is fraudulent
This company is fraudulent They start charging you for their services the day you sign a lease not the day the lease starts So if you sign a lease on July 1 but the least doesn t start until September 1 you will be paying for July and August plus of course the duration of the least They expect you to pay for a full year and will charge you 59 euros if you cancel without renewing for a second year They are absolute thieves and what they are doing is illegal On top of that the person I spoke to was rude and sarcastic and that was after speaking to a so-called customer service representative who put me on hold twice and had no idea how to help me SHAME ON YOU There is doing business and there is robbing people You fall squarely in the latter category Edit after cautioneo s response your own contract states that it is tied to the lease Why do you charge 59 euros to cancel a contract when the lease has ended I don t care how you put it It s an abusive practice because no one should have to continue to pay for your services when the lease has ended period Imagine having to continue to pay for cable service after you ve returned the box would that be fair Of course not You owe me 50 euros Refund me and I ll update this review again
Adam Maskell
6734 reviews
N/A
5 months ago
AVOID AVOID AVOID
AVOID AVOID AVOID I uploaded my tenant file to this website it took 48 hours for them to respond and when they did they said one of my statements was a screenshot and not a PDF file fair enough I then uploaded as PDF and reissued I did not hear back from the company for another 3 days and when they did they said some files were a screenshot still i double checked the information issued and they were all PDF s I tried calling them to tell them some 41 times in one day from 8am - 9pm and no one answered and yes i called the number on the website To date i have still not heard from them we are now 7 days since submitting The website claims a turn around in 24 hours this simply is not true Spend an extra 50 and go with Garantme This is a proper company
Davide Simone
6734 reviews
N/A
5 months ago
Worst customer service ever
Worst customer service ever They took forever to answer to a simple question can I switch from yearly payments to monthly installments In 2023 they told me it was too late because the invoice had already been issued but to come back in 2024 to change that Last month I reached out and they told me it s not possible to switch payment modes When I presented them with screenshots from the previous year conversation they just ignored me for days After a follow up they told me they forwarded my email to the technical department Long story short they disappeared and today I ended up receiving my yearly invoice of 320 euros to pay all at once THANK GOD it s my last year with this horrible service They just care about your money I prefer to go to jail if I don t pay my rent rather than having to deal with Cautioneo again
Ka
6734 reviews
N/A
5 months ago
Simple et efficace
Simple et efficace Merci
Jordan
6734 reviews
N/A
5 months ago
Merci Cautioneo
Gr ce Cautioneo j ai pu faciliter ma d marche concernant ma recherche de logement Je remercie beaucoup Maximilien de Cautioneo pour son attention