Cavalierebici Reviews

Terrible customer service - No information - No replies

I bought a bike from this Company on 20 01 16 which still has not arrived 2 weeks later When I try to contact them by email to get an update or DHL tracking number I get no reply despite several emails being sent We tried to phone the shop also and the phone was put down on us then every time we have phoned it is on answering machine So currently I have no bike no delivery information but they took my money two weeks ago

Horrible customer service

I ordered 6 packs of motor oil for my scooter and I only got 5 One of the packs was open used I tried to contact them but I did not get any response I contacted PayPal and they told me to return my order what I did Cavalierebici rejected the packet so it came back to me I will never ever buy anything there This is no customer service

Merce arrivata non conforme all ordine

Ordinato un copertone magic Mary Schwalbe super Gravity soft E arrivato un copertone Downhill ultra soft

Big lie

Lie upon lie Ordered a cycling computer with GPS Got delivered another model without GPS Wrote to them what it was about Had to send a picture and sent it as a file 3 times I sent the picture but they couldn t open the file Then sent the picture as a regular email Then they demanded a number that should be on the package They couldn t use it as it was indistinct Wrote a last email complaining about the poor service and that I suspected them of sending the wrong computer on purpose They admitted this when the ordered one was discontinued But I could keep it sent without GPS as it was a newer and better model So I had to accept that they had filled me with lies for 3 weeks and that it was ok to send an item that I hadn t ordered So there ends the story So don t buy from them

Incompetence and arrogance

I ordered spokes for my wheels and a helmet I cannot say a bad word about the helmet but the spokes is where it all begins Not even complaining now to wait one whole week for the package to be delivered in the same country First they have sent me one spoke instead of set of 4 Secondly spoke for the wrong side of the wheel After contacting the customer support which was already difficult sending multiple pictures and explaining which side of the wheel is which in response I was told that the spoke is for correct side So of course guys were simply wrong and I had to send another photos from other websites or photos of original packaging with P N and product codes where it could be clearly seen who is right Of course they were wrong Never do the same mistake as I did and don t get cheated by those guys

DO NOT USE WEBSITE

DO NOT USE WEBSITE Ordered a small part for my ebike battery I paid more for the delivery than the item but as I couldn t find it anywhere in the UK I purchased it from this shower no sign of my order well over a month now and no reply from their customer service team who I ve contacted twice

This is not reliable bike shop

This is not a reliable bike shop I placed an order for Shimano Dura-Ace set but received the Rear Derailleur w o the hanger and two screws I received the shipment on 9th July and till today I did not receive the missing part I sent them a few emails called them the guy did not speak English so my friend called them she speaks Italian very well but they still did not reply to my emails Meantime I had to order the missing part from an English eashop for 88 -EUR including transport That was my first and last order at cavalierebici it I do not recommend it

Spent over 5000 at the store on bike

Spent over 5000 at the store on bike parts including some Campagnolo wheels Had a problem with one of the wheels and despite emailing them several times they have chosen to ignore me to rectify the situation would probably cost them 5 I won t spend any more of my money there and will simply leave them a review instead