Cavender's Western Wear, Cowboy Boots, Hats & Accessories
Based on authentic user experiences
Sandra Gonz lez
6731 reviews
N/A
8 months ago
Take Your Business ANYWHERE Else
Cavenders may have started out well but it has evolved or de-volved into just another apathetic trendy wanna-be western store no different than any other You can probably get the same items for a LOT less money on Amazon or at Boot Barn As I prepared for an upcoming trip 4 weeks abroad I had ordered a couple or pairs of jeans from their website two and a half weeks 2 1 2 weeks in advance of my trip PLENTY of time for them to receive my order since it s electronic and ship my items - especially since I reside in central Texas same state and live just 200 miles from their offices A full week later I had not received either the jeans nor had I received any shipping information I reached out on the customer service form located on the website and received an email back stating that it takes them up to EIGHT BUSINESS DAYS almost two full weeks just to process an order before it s ever shipped EIGHT DAYS to process in the world of instant communication and two-day shipping I have received items ordered on eBay from individuals located overseas in Japan and Poland in less time than it takes Cavenders to even process an order and what is that pressing a few keyboard buttons and printing a shipping label I am now leaving for my trip WITHOUT the items that I ordered in plenty of time for arrival This will be my last order from this company and given the cold stuffy and detached customer experience I have had when shopping in-person in their stores I will from this point forward shop elsewhere like Boot Barn and not darken one of their doors again Cavenders is Overrated and GREATLY Overpriced - 80 for a pair of jeans when I can get great jeans at American Eagle The Buckle or Boot Barn for HALF of that EDIT I received an unrequested order cancellation from Cavender s in my email today one day after initially posting this review I did not request a cancellation of the order and my personal educated guess is that they were notified of this review and cancelled my order in petty retaliation which only furthers my resolves to shop at Sheplers Boot Barn and local places and to avoid Cavenders like a food trailer selling discounted week-old sushi rolls I found this review below posted on Reddit from one of their former employees as well and I thought that I d include it here Former Cavenders employee here thought I d provide some insight to how they ship stuff out Products are picked off of the floor of the store that has a surplus could literally be one extra of the item and they ll ship from there Oftentimes boots will come in boxes that aren t even the right one that s cause stores will only keep X-amount of boxes stored Shipping boots out is usually just going to be the sturdiest box available On the floor we tried to match boots to the box Often times we d only get the brand Because of the off the rack shipping nature you may get something that someone literally just tried on Especially when you consider that the employee packing the box typically doesn t care enough to get one from behind that hasn t been tried on by other customers I d like to say I m not defending this practice or the company just explaining I hated working there especially towards the end of my time They have high employee turnover at those stores for a reason I would take my business elsewhere
Moses
6731 reviews
N/A
8 months ago
Don t waste your time and money
Don t waste your time and money I have placed an order twice and a week later they send me an email saying that my order has been canceled I called costumer service and their excuse was that they had sold out of the item twice
Martha K
6731 reviews
N/A
8 months ago
Horrible service
Horrible service They dont keep up with the statuses of tu our purchase I exchanged an item and I didn t hear from them till I called to tell me that they no longer had the item
Lyndsay Forgues Stocker
6731 reviews
N/A
8 months ago
just make sure you wont get boots with
just make sure you wont get boots with scratches on the sole because you might not be able to return it i called donnie havard the manager i even talked to the sales person that what if you might not be able to accept it for returns she said as long as i have worn it in carpeted areas it will be fine but they insisted that it was brand new i have learned my lesson and never trust these people again i just literally bought my boots a day ago
MR66
6731 reviews
N/A
8 months ago
Terrible online experience
Terrible online experience They canceled my order several days after It was a gift that obviously never made it and I was noticed several days later I placed a second order trying to give them a second chance and it has been 5 days and still don t have an email that says that my order has been ship They tracking system is a joke It said they couldn t find my information even though I have an order number from the email when the order was placed Terrible
Melissa Deboard
6731 reviews
N/A
8 months ago
All right you guys are scammers I have
All right you guys are scammers I have place a big order 2 weeks ago and now today I received an email me telling me my order was canceled and when I spoke to one of the customer service they hang up on my face I m also going to make sure and contact better business bureau not right what they are doing I will also make sure and post all this on all my social media account
Brandie Foster
6731 reviews
N/A
8 months ago
Cavenders cancelled my order without notifying me
Cavenders cancelled my order for a youth cowboy hat shortly after I ordered it on Dec 2 without ever notifying me I started getting part of the order on Dec 7 When I called they said the hat had been cancelled not by me but I could reorder if I wanted to since they were in stock Needless to say I bought Stetson Think long and hard if you re making a purchase from Cavender especially if you re wanting a timely delivery They cannot be trusted
Jay Young
6731 reviews
N/A
8 months ago
STAY AWAY from this horrible
STAY AWAY from this horrible store website I bought my son a pair of cowboy boots and the side completely blew out after 3 months Thats quality right there Their customer service sucks They do NOT care about their customers and making it right Managers have no authority Disgusting Do yourself a favor and shop else where Never seen such a poor company and ridiculous customer service Do better Cavenders it s 50
J Hart
6731 reviews
N/A
8 months ago
Order cancellation 7 days before Christmas
just nowNewI ordered a pair of big kid pink glitter boots for my niece for Christmas I received an order confirmation immediately and three day later a your order is being processed On Day 5 I received an email saying my order had been cancelled with no reason behind the cancellation I contacted customer service and I was told the item was no longer in stock 7 days before Christmas I spoke with a supervisor and was told that they checked with all their 100 stores before notifying me HINT The inventory system must be dysfunctional if they do not know within 24 hours that they don t have the item Other than refunding my money there was no additional compensation I explained we were 7 days out from Christmas and there was no way I was going to be able to secure a replacement and I was hoping for some compensation a coupon or assistance finding a replacement - I got nothing I went online to Amazon to purchase our second choice from a different store Had I selected this product initially it would have been on time Now the delivery date in January 2 -10 Thanks Cavenders because of your incompetence I have no Christmas gift for my niece As a side I did ask the Cavenders supervisor how many of the cancelled orders go out per day and she would not share the stat My guess is it happens frequently The excuse of it s a busy time of year does not fly - you are a retailer and should anticipate this While I will never purchase another item from this store all I can say is you need to do better with inventory control and customer relationships
Red Neck
6731 reviews
N/A
8 months ago
400 scuffed up boots
The only reason why I m giving a one star is because the timing on the delivery was great but the boots I got was awful They have been worn all stuffed up on the bottoms for over a 400 boot This is what I get to gift to my child on Christmas