Ccbank Reviews

Unprofessional Dealings

I applied to this bank for a deposit account for my small limited liability company registered in the UK I do business overseas but operate a number of current and deposit accounts all in the UK All of the banks carried out what I imagine was suitable due diligence and gladly accepted the deposit I have never sought loans I have had a personal account with HSBC for 47 years without incident and my company has had current and deposit accounts with them and others for 7 years when I started trading The published accounts show the asset level which is healthy After answering initial questions and providing documents I waited 8 weeks during which I heard nothing save for holding responses to my chasing emails I was then told my company fell outside the bank s risk appetite I could possibly accept this decision although bizarre and unique but what I find wholly unacceptable and unprofessional is the long delay This bank appears to be poorly managed unprofessional in its dealings and is clearly to be avoided

Very poor dealings with this bank

We are a small Ltd business which has been operating successfully for 10 years We opened a one year fixed account with another bank and to spread the risk thought we would open a second one with Cambridge and Counties bank who at the time were offering a competative interest rate However having completed their lengthy application process we received an email 8 days later to say that it had been unsuccessful No reason was given other than We are limited in the specific details that we can provide other than to advise that we have internal policies in place which are aligned to our terms conditions as well as the broader rules and regulations under which we operate what does that even mean and that there is no additional information that you could provide that would enable us to reconsider this decision We requested more detail on why we were unsuccessful and received an email from the Customer Operations Team Leader which was virtually a cut and paste job from the first email we received We have never been turned down when applying to open up a deposit account over the years so I don t know whether this sort of dismissive response is typical of banks in this situation but it is totally inadequate It gives the impression that they simply don t want to bother with smaller businesses Happily we opened an account with another bank straight away who had no such issues dealt with it quickly and also gave a better rate of interest as CC had reduced theirs The moral of the story is if you are a small business think twice about applying to this bank to open a deposit account as you may well find it a waste of time and effort with no explanation given should they turn you down

how sound financialy is cambridge and

how sound financialy is cambridge and counties bank

Excellent Customer Experience

We are a recently incorporated highly rated Top 100 golf club in England we started our relationship with Cambridge Counties Bank in 2023 and found the onboarding process extremely straight forward We set up a One Year Bond and have subsequently also opened a 95 Day Account both offer competitive agreeable returns The customer service that we continue to enjoy and have enjoyed from the start of our relationship is nothing short of excellent

Opened a savings account for my

Opened a savings account for my business recently All pretty straight forward and their customer service team is super lovely Called them up and they helped me straight away when I had a question about how to fill in the application Can really recommend them

Exceptional

We are a North Cornwall based SME which decided early in 2024 that time was right to refinance We talked and received indicative terms from a number of lenders including Cambridge Counties Cambridge Counties offered the best terms and more important delivered on the terms offered The process start to finish was slick Our BDM Lewis was excellent commercial innovative responsive and an under-promiser We own a number of properties have been trading for 25 years and have dealt with many different lenders Service levels and outcomes were right up there with the best

Highly recommended professional bank

I recently had the pleasure of working with Lewis Ashford at Cambridge Counties and I am thoroughly impressed with the level of service and professionalism displayed throughout my experience His in-depth knowledge of banking products and services was evident and he took the time to understand my financial needs and goals And his expertise was invaluable

New Relationships

I was delighted to work with Lewis and Cambridge and Counties to secure a facility which allows my client the flexibility to continue to grow his business interests Communication throughout was first class with a duty of care to deliver on terms indicated at outset and within the agreed timescales Clive Offord Cofford Co Property Finance

Flexible and Friendly approach

I have been working with Cambridge and Counties bank for the past 4 years My direct contact is Stephen Parr Senior Business Development Manager Each and every time I have worked Stephen and Cambridge and Counties bank I got impressed with the flexibility professionalism and friendly approach My clients are happy and would always go to Stephen for any deals I have The good part is that he will tell me quickly if its once for them or not so I dont waste anyone time There are more reason but cant write everything here