Ccmhockey Reviews

No response

Tried twice to purchase goalie sticks from CCM Both orders sat pending for a week each time Tried calling and emailing with no response from either Customer service does not exist Save yourself the aggravation and buy Bauer

Really bad after sales service

Really bad after sales service They do not respond to emails or entries on their contact form on their website They deliver partial order and leave you hanging with no details on the remaining items in the order Leaving the customer to wonder if it is yet to be delivered or cancelled My remaining order has been in the pending stage for 3 weeks with no movement and update

Worst company

Worst company Cheap product

We ordered a goalie blocker for my son

We ordered a goalie blocker for my son on Nov 25 as a Christmas present It is all he wanted It never arrived order always said pending No updates or information kept checking the site We ending up wrapping up the confirmation email and he was excited for it to arrive soon All the site said was due to higher volume expect delays of up to 10 business days I was patient trusted that they had a system in place On January 2nd I received an email back from my order inquiry stating We wanted to let you know we are still working on your order and are doing our best to have it fulfilled We thank you for your patients at this time After a couple days I emailed back asking for an actual timeline as I had a child checking the door daily for his blocker No replyNo replyNo answer on phoneFinally spoke to someone on Jan 10th it was forwarded to warranty They said that CCM canceled my order a couple weeks ago and they don t have a system in place to inform customers of that I asked to speak to a manager or someone with customer relations he said that he will forward on my concern but I doubt I will hear back For a company of this size to not have a system for informing customers of cancelations is unacceptable I will not support CCM anymore as they make it very clear they do not care about their customers Trying to purchase from CCM this year for Christmas was my biggest regret My son only wanted CCM he was so excited We will bring him out this weekend to get his blocker from another brand You lost a young supporter for life now

Customer service Non existant

no one answers the phone no one replies to emails messaged CEO today Marrouane Nabih to see if I can get any response but after seeing poor reviews EVERYWHERE and on his her watch I m not hopeful of any response cancelled order due to not shipping on time and shipped anyways shipped back returned and they have it and confirmed it was received a month ago no refund to my CC yet and were going to send some swag for all the BS I went thru that hasn t happened yet either a good 2 weeks since that conversation

My son has bought a few CCM sticks over

My son has bought a few CCM sticks over the years For the price you would think they would last for awhile not the case The last one cost him 450 and he got 6 uses out of it of course it broke shortly after the warranty period ended It seems these sticks only have about 10 uses in them Complete garbage for the price

Recently bought a pair of ccm gloves

Recently bought a pair of ccm gloves paid close to 200Within 10 uses stitching on middle fingers pulled out sent in a request for warranty they claimed it to be cosmetic How is stictching on fingers on palm cosmetic where are fingers are sticking through gloves Horrible customer service will not buy ccm again

I bought my son a goalie helmet

I bought my son a goalie helmet The helmet cost almost 1000 After 1 5 months the paint started to just peel off the helmet The company said it was just cosmetics At the moment the helmet is getting worse and worse The company simply stopped responding to my emails Terrible service and terrible products The company does not bear any responsibility for its products You can tell from the helmet that it is a factory problem but no one wants to be responsible for it I will not buy their products anymore