Cellairis Reviews

Training needed

Went to Cellaris location on Windward Parkway in Alpharetta GA to get battery replaced in an Ipad that losing its charge quickly Called and got quote and asked what process was - they indicated the battery was not in stock and had to be ordered Went in location to pay for battery as they indicated it would be a few days This is my 94 year old Aunts form of entertainment so I kept the Ipad as it was functional and planned to drop off at a later time When dropping off the Ipad they asked if I knew the passcode and I offered to call and get - they responded that s OK indicating it was not needed They asked then if I was aware the screen would have to be removed to replace the battery and if cracked during this process I would be responsible It would have been nice to have this information before I paid for the service earlier but I rolled the dice Received call a couple days later that the Ipad was ready and went in to pick the unit up- no cracked screen Dropped Ipad off with Aunt only to find out screen was not working as the screen had dead spots OK - it happens Right just take back and they can look at Took unit back and they said any repairs were on me I indicated the risk explained to me was around screen cracking during screen removal I asked for the manager and he preceded to lecture me with an attitude on how this could have been an existing issue with the unit Really This is where this is going I then inquired to ask what the protocol was when a device is brought in and how they test the unit Manager opened up his magic white binder to let me know unit was DOA when brought in I asked why would you have not plugged it in as it was only a battery issue Manager responded that it was DOA did not have the code therefore testing was not done 3 visits to location and receive 3 different stories as far as what the risks were around the battery installation and the screen Basically any issue past the initial fix is on the customer and everything becomes my word against their word situation I have socks older than the people - Zero customer service and focus on the customer

This company is a ripoff

This company is a ripoff My wife and I purchased a contract that was to last multiple years with them that would have our phone cases replaced as needed We paid in advance only to have cellairis state that they would no longer carry our specific model of cases 8 When my wife was informed of this she then proceeded to ask for a refund on the balance of the contract they would no longer provide service for they responded in a very rude tone of voice stating we don t give refunds This battle went back and forth for over 8 months with us always receiving the same response basically saying we re out of luck We therefore ended up paying in advance for a contract this company refused to honor or provide service for This company is a scam They have the most horrible customer service of just about any company we have ever dealt with Do not use them

West Phoenix store is CLOSED

West Phoenix store is CLOSED looks permanently gone

I took in my computer because of a

I took in my computer because of a possible sceen malfunction I was told they would need to do a diagnostic to see what is the problem I went back to the store on Johnson Ferry and was told that I needed a new screen and it would be about 400 00 I was charged almost 90 00 I then went to another store nearby and they did not charge for diagnostics and replaced the screen for 250 00 Do not recommend Cellairis Use Youbreakwefix

Best company to get your repair done by

Best company to get your repair done by have owned and operate one of there franchise the amount of help and support and the care you get from management its a big honor to be part of the cellairis family and blessed that we can help our customers out everyday

Best of the best

I love this place and the customer service is excellent They have always treated us great and I highly recommend From the desk of Edward Cambas

Great customer service

Great customer service super friendly and helpful Highly recommended for all cellular device repairs Quick turnaround time as well

I brought my tablet in for a broken

I brought my tablet in for a broken screen to the Woodstock Georgia location Ash was very knowledgeable and trustworthy My screen was replaced in a timely manner I would give six stars if possible Kudos

iPad fixing

I brought my IPad into their store and there were two nice and amazing people named Heather and Rottman Within 30 seconds they had removed the tip of the charger that was stuck into my IPad This experience was the best one yet