Based on authentic user experiences
Amalyah Yisra el Enslin
6729 reviews
N/A
5 months ago
Cellini Luggage
In 2014 having travelled extensively through Africa I purchased a Cellini suitcase from the Matador in Rosebank Johannesburg before travelling home The store sold Samsonite and various well known leading brands and the suitcase appeared of good quality Having only used the suitcase domestically in Australia on a handful of occasions I was frustrated when it no longer rolled freely and on inspection was disappointed to find one of the wheels had completely decompensated As the suitcase was still under the 5 year warranty I double checked the Warranty confirming it was a warrantable issue before contacting the company by email submitting full details of time and place of purchase photos of the receipts and photos of the damage I pointed out that the suitcase had only been used on some 5 occasions and that all 3 other wheels were in excellent condition suggesting that this was clearly not a case of wear and tear but a single faulty wheel The company agreed it would provide a spare wheel free of charge however courier costs would be on your account I replied quoting their own Warranty policy which clearly states 8 If the warranty applies you will be notified as to whether the product will be repaired replaced with the original product or a comparable product or refunded Any such repair or replacement will be at our expense They reiterated that whilst they were happy to supply the part free of charge shipping would be at my expense I asked where my nearest approved service repair centre was pointing out that even if I paid for it if I were to repair it myself it would void the warranty I was told they are only based in South Africa and thus my only option would be to pay for delivery of the part attaching a quote for 60 AUD I double checked with the Australian Consumer Commission ACCC who confirmed that if the matter was a warrantable concern which Cellini was accepting by offerring the part at least for free than it should be repaired or replaced at the expense of the company and not the consumer as per their own policy Unfortunately for me they do not have jurisdiction beyond Australian shores I did email the South African equivalent but not surprisingly received no response Despite mutiple attempts to point out the warranty clauses the company have refused to properly honour it and ultimately its now being repaired locally at a lower cost I cannot recommend this company nor their products and can only stress buyer beware choose another brand
Dawn Marks
6729 reviews
N/A
5 months ago
CELLINI ONLINE SUCKS
Cellini Luggage - Still no idea when I will receive my orderI placed an order on the 4th of July 2022 after emails and calls I still have no idea when I will receive my order To date I either get transferred or cut off and when someone does answer I get a sigh The customer service is terrible I will never order from them again Customer service is IMPERATIVE when you run a business I know I run 3 businesses
Brenton Fredericks
6729 reviews
N/A
5 months ago
Placed an order on the 19th May 2023
I am trying to do an exchange for a handbag that is too small - online does not give measurements and the photos are misleading Trying to get hold of anyone is a no go You get diverted to an answering machine with no recourse to speak to anyone Emails are never replied to either Their products are not cheap but their customer attitude is
D Marks
6729 reviews
N/A
5 months ago
Honestly rotten service
Placed an order on the 19th May 2023 Today is the 29th May 2023 I know they say between 5 - 7 working days however there has been no means of tracking my order I am beginning to wonder whether I will receive my order at all Tried emailing and to no avail have I received a reply Tried calling the number on the website and the answering machine keeps telling me to press star to speak to someone I ve been pressing star and NOTHING The customer service is really pathetic and I don t think I ll shop with cellinionline again
Faiek Abader
6729 reviews
N/A
5 months ago
I had a Cellini suitcase for just a few
Honestly I will never deal with Cellini Online again Such poor service and the courier they use is just as bad I returned a bag which I had received after much unnecessary delay and received confirmation about a week later to say it had arrived and the sales Dept was busy processing the replacement bag That was 26 May I ve sent two emails since to enquire when it was coming but got nada zilch absolutely no reply Today is 01 June and still nothing Putrid service to say the least and worst of all they couldn t care less Cannot will not recommend them
Jiyaanwar Anwar
6729 reviews
N/A
5 months ago
No response watso ever money paid they
I had a Cellini suitcase for just a few months and the wheels started to give problem Rather pay more for a samsonite bag
Crystal
6729 reviews
N/A
5 months ago
Terrible customer service and you will not be able to return what you purchase
No response watso ever money paid they dont email back or anything nor the items delivered
Hedayat Paleker
6729 reviews
N/A
5 months ago
celliniluggage co za Bad after sales service
I purchased a very expensive bag from Cellini and when I received it I did not like it due to the strap on the handbag being very long and not adjustable I emailed them the next day requesting to return it and have sent follow up emails and no one responds I tried calling them but no success I even went to their store in another city as we don t have one in my city to try and return it but the store said you have to deal with the online shop that I purchased it from Do not ever make the mistake of purchasing online from them extremely poor customer service
MC
6729 reviews
N/A
5 months ago
bad product and service
Probably of the worst service ever After payment no further communication to advise on progress of delivery I made several calls to their reception and got transferred several times to a non existent extension I then proceeded to send several emails and 3 weeks later there has been absolutely no response I did however receive my package and the product was as expected however the service will definitely make me not purchase from them again
Floza
6729 reviews
N/A
5 months ago
Premium brand but pathetic service
Where do I even start I purchased two travel bags online 16 01 24 and to date I haven t received these items I had to send an email requesting the status of my order I then received the most absurd response from them that they don t have the items at the warehouse they had to get them from one of their store They are actually not taking customers seriously I placed an order with Makro the same day as this one immediately got a response that I can expect my order by 27 01 25 To my surprise today I received it without any hassles as early as 0900 A not so exclusive supplier exceeding customers expectations but an exclusive brand cannot exceed customers expectations