Centresdirect Reviews

AVOID Buy from the stores directly ZERO customer communication

Simply the worst experience I ve had in YEARS So I ordered a refurbished set of XM4 earbuds the website stated that delivery would be within 2 days if ordered before 2pm order placed Tuesday Item didn t arrive until the following MONDAY and absolutely zero tracking or progress emails notifications were sent at all throughout In fact I had to call the local ish Sony Centre store to get them to act on it But the fun doesn t stop there when the item DID arrive it was in fact the XM3 model with an XM4 Refurbished sticker on the box They had sent me the wrong item with the wrong sticker a week after ordering So I had to call the local store again and am playing the waiting game once more to see if the ACTUAL order ever comes through Truly pathetic I would 100 avoid using the website and shop direct with the stores because there s a 50 50 chance you ll have an awful shopping experience with these clowns Oh and you can t contact them about your order In fact you can t contact them AT ALL once your order is made you have to speak to the local they really aren t local by the way brick and mortar store in order to get any sort of support and 9 times in 10 they have no idea what you re talking about Communication is supposed to go both ways but the Sony Centre staff think we re all telepathic

I purchased a new headphone with 3

I purchased a new headphone with 3 years warranty but they sent me a Refurbished one without warranty I can not reach to the customer service The item was also damage and opened by someone as it took 6 days to come instead of 1-2 day by Royal Mail and re sealed by clear tape I will try to get in touch with them tomorrow

False Advertising

Spoke to the online chat regarding a product and their advertised Never beaten on price tag on their website They were unable to help due to not having stock of the product in question but did give the number of the Harrow store that did Spoke to the store and they are more than happy to be beaten on price False advertising

Website ordering issues

I bought a pair of headphones They took my money but received no order confirmation Took me 3 hours on Web chat 1st person ignored me after advised to check spam folder to identify they had received money but their system did not create the order I emailed to complain and they came back saying essentially it was a fault at my end lol They aren t dodgy the independent retailers were helpful and I got my headphones in good nick but they have no idea about their website orders I have 1 star as took me 3 hours to sort out an issue If it would ve gone through fine then 5 stars

Rude and unprofessional

Purchased some refurbished headphones and paid 6 95 postage for tracked DPD delivery Today they were dispatched via Royal Mail with no tracking Tried to find out why via live chat and got put through to someone at Wembley They said I needed to contact the branch showing on the email confirmation as it wasn t them Twice I asked how I could reach the correct branch online and both times I was ignored I asked why I was being ignored and still got no answer When I pointed out how rude and unprofessional they were being I eventually got a reply that just said contact them and they will help Well I hope so as clearly Wembley weren t prepared to make any effort in doing so

Nightmare con-shop bootlegging Sony branding

This website pretends to be a Sony Store uses their logo and branding and website colours and everything but it s actually just a bunch of shops under one website When you buy you get no information about your return policy and if you call the number on the website they literally tell you to call a random store Hard to get through to anyone and they frequently treat you disrespectfully or patronizing - constantly telling you that you must be wrong After your money is gone they treat you like you never existed Stick to the reliable shops on the high street with clear prices and return policies You ll probably save money too Thoroughly regret buying from them - won t be making that mistake ever again Advise you to stay CLEAR

Brought some sony Xf1000xm4 that was

Brought some sony Xf1000xm4 that was advertised as having 3 years warranty I only brought them from Sony centre due to the 3 warranty as I could get them cheaper elsewhere Now one earphone has a battery life problem they say I have no 3 year warranty False advertisements terrible service

Stay away from dodgy business both store and online

Nightmare con-shop I landed at this store through the Sony website it pretends to be a Sony Store uses their logo and branding and website colours and everything but it s just a bunch of shops under a common name franchise model Sony Center Staines Store manager asked me to pay a 10 restocking fee for returning a brand new camera within 14 days of purchase by the way camera is sealed in its original packing I wrote 7 emails asking them to provide their return policy which they refused probably worried of their wrongdoing After your money is gone they treat you like you never existed Stick to the reliable shops on the high street with clear prices and return policies You ll probably save money too