All-in-One E-Commerce Solutions for Brands Retailers Rithum
Based on authentic user experiences
Tom D Esq
6731 reviews
N/A
5 months ago
Game Changer
Been using Channel Advisor for just over a year and it has really helped us grow our business helping us reach new markets and countries with relative ease
itya
6731 reviews
N/A
5 months ago
No it s not a magic potion but it is THE tool for marketplace growth and success
I was receiving emails and calls from Channel Advisor for at least 12 months before we engaged in formal discussions about the platform before that our online business was not ready to make the leap To be honest the sales person we dealt with was overly pushy and definitely over promised in a few areas Clearly from other reviews this is a common theme this was over 2 years ago so things may well have changed by now The sales person I was dealing with left the business weeks after we signed the deal To be honest in the interlude between signing the contract and launching the software I did feel a little nervous the software is not cheap and it also requires a substantial time investment to get launched Looking back on the decision now it was absolutely the right way to go and pivotal in our ecommerce journey In the 2 years since launch we have more than doubled our marketplace revenue 2m to over 5m in 2016 obviously that growth is not entirely down to the Channel Advisor system however we could not have achieved the rate of growth with the level of resources without the Channel Advisor Platform All of the information and support is provided but you have to have the time to put the work in Someone in your business needs to become the Channel Advisor Guru and be proactive about managing and growing your marketplace accounts and maximising the use of the software Channel Advisor can do as much as you want it to but you cannot be passive in the process and expect huge levels of sales growth simply as a bi-product of listing your products via this system As well as growing in existing channels eBay UK Amazon UK we have expanded into new domestic and foreign markets which took a few months from concept to conclusion much easier if like us you have Magento in house dev I also signed up to their digital marketing module and have again seen triple digit growth over 2 years and again no it is not just using this software but as part of a wider aggressive growth strategy Channel Advisor has helped us grow website sales faster with less resources Channel Advisor staff particularly account managers launch managers and support are excellent to deal with responsive polite friendly and incredibly knowledgeable and passionate about the product The SSC strategy and support centre actually has the answers to most questions or detailed easy-to-follow instructions for anything you are trying to achieve If you take the time to look you can pretty much solve any problem from there but if not support are quick to respond and usually solve issues in a couple of emails Out of all the platforms we use in our web and retail operations WMS CMS delivery management CRM EPOS Email marketing software etc Channel Advisor has the best interface usability stability and support and account management I ll sign off by saying if your business is in good shape you have time and ability to get to grips with the platform and maximize it Channel Advisor will be the best business partner you could ever wish for
Alex Seed
6731 reviews
N/A
5 months ago
Very impressed and highly recommended
We have been using Channel Advisor for around a year and have been impressed with the level of service and the platform itself We have been in close contact with the customer success manager and look forward to going live in many more marketplaces very soon The monthly fee is a little high so I suggest launching in many marketplaces not just one or two Overall we are very happy to be a Channel Advisor customer
Yair
6731 reviews
N/A
5 months ago
Very useful helpful service
The representatives from CA were very helpful clear and friendly while they helped us through the process of setting up CA with our website Couldn t recommend these enough Great service helpful staff
Jonny
6731 reviews
N/A
5 months ago
Top Class Digital Market Place Providers
If you are going to outsource digital advertising and marketplaces don t think its one way traffic where the partner does all the work You still need to feed in good data and analysis into Channel Advisor to deliver maximum success cough cough ahem embarrassed emoji face to the 1 star reviewers here as I think this might be your issue CA will then hone it to a level you probably couldn t ever achieve in house Even if you could you would likely be burning the candle at both ends when you probably have other pressing business to be getting on with These guys are proactive expert and good at managing relationships Its one of the first outsourced relationships we have had where it both feels like added value and proves it in terms of return or whatever metric you aspire to I shouldn t be writing this as you might be a competitor but get on the Channel Advisor bandwagon quickly if I were you
Tim Deane
6731 reviews
N/A
5 months ago
They really care about you
I will sign up with Channel advisor few months ago I can tell that all the states of explaining me about the platform was very kind and the high professional After I signed up I met Ahmed which is my lounge manager- his mission is to help me to do the lounge stage as much as quickly and smoother it can be During that time I was find out that he is very professional and kind person have a lot of patience to all my questions It s not easy sometimes especially if you are doing it for the first time Moving Your business Into a platform But it is the right thing to do so I believe Also I had contact with Vanessa which is my success manager and her mission is to make me success and sell more with the help of the platform through all the marketplaces I will definitely recommend to the business who thinks it s about time to do it right Best regards and wish to you allitay
Ian
6731 reviews
N/A
5 months ago
Great Support - Highly recommended
Outstanding platform with unlimited potential backed with excellent support and training from Installation to ongoing support
I P Brookes
6731 reviews
N/A
5 months ago
Probably the best platform for eCommerce
With years of experience selling on the biggest marketplaces in the world I can honestly recommend ChannelAdvisor s services They have an outstanding support crew that resolves issues in record time - I ve personally been contacted by Marina Implementation Consultant regarding setting up a new marketplace She was extremely helpful throughout the entire process and provided one-on-one support through every step of the process ChannelAdvisor is probably the best platform for online retailers available on the market today particularly for managing multiple channels Yair
Joe
6731 reviews
N/A
5 months ago
Excellent Channel super helpful account manager
Channel Advisor is an excellent channel with many exciting features It may seem overwhelming at first but our dedicated account manager Ahmad has stayed with us throughout and been extremely pro-active in the set up process and beyond
Paddy
6731 reviews
N/A
5 months ago
brilliant work really went the extra mile to help us out
Ahmad was fantastic he has really helped us get our issues sorted - Thanks