


Based on authentic user experiences
Am
6777 reviews
N/A
4 months ago
Impossible cancellation policy
I was so looking forward to staying at Chapter Islington but their cancellation policy is impossible to work with It s a catch-22 for first time students and you must scrutinise their terms very carefully As of the time of this review Chapter have a cancellation and refund policy that does not allow the student to cancel and obtain a refund if they remain a student They require payment of the first installment of the lease by the 31st July despite examination results coming out on the 17th August This means that you will have to commit to a long and very expensive lease without knowing WHERE you will actually be studying You can get a refund if you do not go to university at all but this does not help the huge number of students who do get the option in their 2nd choice or in clearing So if I apply as my first choice to study at a London-based university but I do not obtain the grades I will have to enter clearing and I may need to study elsewhere maybe even well away from London in another part of the country If I do then get accepted elsewhere I do not get a refund from Chapter as I am still a student so I might have to commute from London to a university many hours away on a daily basis - impossible because of the time and expense Chapter say this is because I choose to go elsewhere but I am not I am not choosing to go elsewhere it s just how the system works as to where you get accepted based upon grades that I cannot know in advance Surely they must know this Choosing and wanting are not the same Many private student accomodation will give a cancellation based on first chosen university and not a cancellation based on any university principle Chapter do the latter They essentially trap you with the still a student anywhere rule Make sure you check this out since you could enter in to a lease for the full amount I wondered why Chapter kept sending emails asking me to pay early That would of course enter you in to the full contract as well so again beware I struggled to get accomodation because of my age a recently diagnosed disability and because I am moving overseas to study None of that mattered whatsoever to Chapter management who clearly did not have my personal issues in mind It s just a business decision and not a decision to genuinely help a student Let your story begin say Chapter Well my story began with them rejecting my reasonable request for help Luckily I found alternative accomodation with a proper first university choice cancellation policy How hard can that be for Chapter to emulate Very disappointed
Mehmet at ro lu
6777 reviews
N/A
4 months ago
Marijuana Problem - Bad Smell
I stay kings cross everywhere MARIJUANA canabis unfortunately I talked with crew but not change anything
customer
6777 reviews
N/A
4 months ago
Literally the worst and most unsafe
Literally the worst and most unsafe student accommodation ever I have had my room broken into by staff at 11 45 pm and had called the police who had even told me something about this accommodation seems so shady as they were not corproating with the police There have been homeless people sleeping on the stairs to people found with knives inside the courtyard as the front gate didnt work for months and anyone could enter and chapter literally has the worst security I have even had the security team and the chapter staff steal multiple things from my under garments clothes cash and even medical stuff from my fridge I have also heard extremely creepy stuff about the head of security telling one of my friends friends that she should be going to the gym to Maintain her body and other extremely inappropriate comments The day security seems okay but the night security is the worst they all have access to everyones rooms and after I complained to the police and exposed them the reception staff also started getting extremely rude with me and the manager is either so extremely dumb and unaware of whats going on in the building or in on the whole stealing thing they have going I have even been chased outside at 4am and the security wasn t downstairs at the reception or to be found until he came up to the roof to smoke and realised my friends were smoking and he started a whole fight with us students and claimed he was a fire marshal not security which i highly doubt after that incident i noticed missing stuff from my room and as a girl I was an easy target to them The price I paid for the studio is the same as a 1 bedroom apartment but my family had put me in chapter as they thought it was safe but it was the opposite Even after my mother contacting the manager as after my room was broken into I felt extremely unsafe the manager did not care and was least corporative and kept gaslighting her and was rude
Razan
6777 reviews
N/A
4 months ago
the unsafest student accommodation I
the unsafest student accommodation I have ever seen I had several bad experiences in chapter even though I don t live there my friend does i ve been inside multiple times I witnessed a homeless lady sleeping on the stairs Another concern is that the night security does not do their job my friend and I were chased literally right outside of the gate and harassed Which is surprising that the security did not hear anything or come outside to check what the screams weee about despite the fact they are right next to the gate No one was inside to help us even though they claim 24 7 security This is really disturbing as students live here alone All of their advertisements of a safe accommodation are false On top of that you are paying way more for what you get in there Extremely overpriced
F u
6777 reviews
N/A
4 months ago
I was working for this company for 1yr
I was working for this company for 1yr and a half all I can say it s been a horrible experience you are micromanged at every corner being in this organisation feels like your trapped in a prison Many health and safety laws are broken on site forcing employees to stand on the fire exit stairs for 12 hours striaght breaking the health and safety regulation act 11 which states a chair should be provided at a workplace Moreover there are no welfare areas no kitchen provided and no heaters provided I have to be honest even dogs are treated better than this Government need to regulate these security agencies We had no uniform provided there is no room for progression and your stuck on minimum wage for the rest of your working career absolutely terrible In conclusion stay away from these guys and build up a skill and find better work elsewhere where your not treated as a slave and whipped or are afraid of losing your job all the time