Chargedup Reviews

Dismal customer service

After my return malfunctioned and the rental failed to end I reached out to customer service They asked for all the details of the rental and the return so that they could investigate I gave them the date time location of the station I returned to etc and the charger locked into the station so I couldn t get it back The next response was them attempting to charge my card for the full cost of the charger When I asked them to reverse it they claimed they were still investigating and gave no timeline for a reply Nearly a month later I still hadn t heard anything back from ChargedUp so I finally disputed the charges with my card issuer I can understand technical glitches but to waste so much of my time trying overcharge me for something I returned is just ridiculous ChargedUp please fix your customer service

Used charged up to charge my phone in a

Used charged up to charge my phone in a pub initial experience was good fully charged the phone for 2 but then they ve got you details and have tried over the last couple of weeks to extract a further 9 a time 4 times in total but I ve blocked payment so am lucky Be aware of this scam

A scam

A scam I rented a power bank from charged up in Bramhall on Friday night and the deposit that I would apparently get back is still pending in my bank 2 days later From reading other reviews it appears that some people did get their deposit back after 10 days but this was not specified when I used it and I need that money this week

A complete scam

I went to use the device it charged me 20 for a deposit on the charger at the St Davids 2 shopping centre The charger didn t work so returned within 2 mins of recieving Not had my 20 back Told by st davids 2 to contact their services on a phone with 15 battery 1 day after I emailed hoping to recieve my money back I have been informed by customer services that this could take up to 5-10 working days This service is a complete scam

Purchased one of these

Purchased one of these two days later my card has been charged 30 the charger never charged my phone and was returned to the docking station Absolute waste of time and disgusting that I ve been charged this amount

Recently used a charged up station in a

Recently used a charged up station in a pub in Brighton Used Apple Pay- I was charged the 19 deposit and the charger never popped up you cannot get a refund on the deposit without replacing the charger Haven t been able to get a hold of anyone to resolve the issue Absolutely ridiculous

Absolute rip off

Absolute rip off Do not use at Portsmouth Historical Dockyards It indicates that the cost will be 2 expect to be charged 6 with minimal phone charge 20 in less than 2 hours Poor communication with company Steer clear of this company

Give zero stars if I could

Give zero stars if I could Rented power bank for about half hour Saturday 28 09 2024 from the phantom in Loughborough sign states 2 to use went though the machine and no other charges were mentioned after paying the machine itself crashed and re-booted and didn t release a power bank I then got help from one of the staff and re-did the transaction always happening with this machine were her words finally after much faffing around it released when I was finished I out the power bank back in the holder and checked it was securely locked in place which it was when I ve come to check my bank they ve charged me 4 and then 16 which is disgusting where is the original 2 and only charge gone I was told by a staff member they will charge you if you don t return the power bank but as I had and always would I didn t worry about that I ve contacted my bank but they re struggling to give me back the 16 and chargedUp haven t told my bank to release the funds back to me emailed chargedUp and email back to say they charge 20 deposit and 4 but using apple google pay the sign said 2 Nothing about extra charges or holding money back The email from them was less then helpful and they ve been asked to release to funds back to me of 18 as per the instructions on the device itself

Rented for an hour or so at pub in

Rented for an hour or so at pub in Purley Have not had the deposit refunded