


Based on authentic user experiences
Christopher Smith
6731 reviews
N/A
10 months ago
SCAM - Charged 30 for one hours service
SCAM - I have been incorrectly charged 30 after using one of these rental batteries for one hour After the 60mins was up I put the charger back in the rental machine after using it on Saturday night when my phone ran out of battery whilst I was out at the Lord Clyde in Borough London Bridge but on Monday was shocked to see 30 being debited from my account This is completely unacceptable and from reading the comments on this page looks like it happens to users all the time Completely not on Please could someone from Team ChargedUp respond to me ASAP to organise how a refund can be made Many thanks C
Matt Riley
6731 reviews
N/A
10 months ago
Dismal customer service
After my return malfunctioned and the rental failed to end I reached out to customer service They asked for all the details of the rental and the return so that they could investigate I gave them the date time location of the station I returned to etc and the charger locked into the station so I couldn t get it back The next response was them attempting to charge my card for the full cost of the charger When I asked them to reverse it they claimed they were still investigating and gave no timeline for a reply Nearly a month later I still hadn t heard anything back from ChargedUp so I finally disputed the charges with my card issuer I can understand technical glitches but to waste so much of my time trying overcharge me for something I returned is just ridiculous ChargedUp please fix your customer service
Jon
6731 reviews
N/A
10 months ago
Used charged up to charge my phone in a
Used charged up to charge my phone in a pub initial experience was good fully charged the phone for 2 but then they ve got you details and have tried over the last couple of weeks to extract a further 9 a time 4 times in total but I ve blocked payment so am lucky Be aware of this scam
Phoebe Gartside
6731 reviews
N/A
10 months ago
A scam
A scam I rented a power bank from charged up in Bramhall on Friday night and the deposit that I would apparently get back is still pending in my bank 2 days later From reading other reviews it appears that some people did get their deposit back after 10 days but this was not specified when I used it and I need that money this week
Bron Calnan
6731 reviews
N/A
10 months ago
A complete scam
I went to use the device it charged me 20 for a deposit on the charger at the St Davids 2 shopping centre The charger didn t work so returned within 2 mins of recieving Not had my 20 back Told by st davids 2 to contact their services on a phone with 15 battery 1 day after I emailed hoping to recieve my money back I have been informed by customer services that this could take up to 5-10 working days This service is a complete scam
Nicole
6731 reviews
N/A
10 months ago
Purchased one of these
Purchased one of these two days later my card has been charged 30 the charger never charged my phone and was returned to the docking station Absolute waste of time and disgusting that I ve been charged this amount
Max Harding-Jones
6731 reviews
N/A
10 months ago
Recently used a charged up station in a
Recently used a charged up station in a pub in Brighton Used Apple Pay- I was charged the 19 deposit and the charger never popped up you cannot get a refund on the deposit without replacing the charger Haven t been able to get a hold of anyone to resolve the issue Absolutely ridiculous
Jackie
6731 reviews
N/A
10 months ago
Absolute rip off
Absolute rip off Do not use at Portsmouth Historical Dockyards It indicates that the cost will be 2 expect to be charged 6 with minimal phone charge 20 in less than 2 hours Poor communication with company Steer clear of this company
customer
6731 reviews
N/A
10 months ago
Give zero stars if I could
Give zero stars if I could Rented power bank for about half hour Saturday 28 09 2024 from the phantom in Loughborough sign states 2 to use went though the machine and no other charges were mentioned after paying the machine itself crashed and re-booted and didn t release a power bank I then got help from one of the staff and re-did the transaction always happening with this machine were her words finally after much faffing around it released when I was finished I out the power bank back in the holder and checked it was securely locked in place which it was when I ve come to check my bank they ve charged me 4 and then 16 which is disgusting where is the original 2 and only charge gone I was told by a staff member they will charge you if you don t return the power bank but as I had and always would I didn t worry about that I ve contacted my bank but they re struggling to give me back the 16 and chargedUp haven t told my bank to release the funds back to me emailed chargedUp and email back to say they charge 20 deposit and 4 but using apple google pay the sign said 2 Nothing about extra charges or holding money back The email from them was less then helpful and they ve been asked to release to funds back to me of 18 as per the instructions on the device itself
Tredz were fine
6731 reviews
N/A
10 months ago
Rented for an hour or so at pub in
Rented for an hour or so at pub in Purley Have not had the deposit refunded