Charlielondon Reviews

Fraud Stay Away

Fraud Stay Away still waiting for my oder since December telephone number unobtainable they don t reply to emails

AVOID

AVOID DON T BUY Sent item back for refund as per their quoted 14 day money back guarantee via royal mail tracked and signed for They received it but no refund They wont answer the phone or respond to email Have had to get my credit card company to intervene Very disappointing and time consuming ordeal

Avoid especially if you if you need a refund

Not even 1 star I would of given but that is the minimum allowed Recently bought a leather jacket but had to return it because of the fit Used Parcel Force for the return and it was delivered according to the tracking and should have been refunded around 14 days later but did not hear anything from this company The phone number on the website does not work No response from the chat messages or email I sent Paypal which I used is not liable to refund me either as a return due to fit is not eligible according to their terms so I m out of pocket Hopefully this will help someone to not make the same mistake in making a purchase from Charlielondon com They may have been good in the past but based on the last few reviews have gone seriously downhill

Refused return and awful customer service

Recently purchased a dress which arrived faulty Attempted to reach company via email Instagram and numerous phone calls with no response Eventually got them on phone and was told now outwith 14 days and couldn t return this despite proof of emails and calls within this time period Spoke with Sam on phone who was rude obnoxious and patronising he hung up the phone twice on me Now going through Chargeback process to have my money returned Awful company avoid

I was pleased with the two dresses I

I was pleased with the two dresses I ordered but unfortunately when I phoned with a query the man I spoke to was so incredibly rude I wouldn t ever buy from this company again He told me it wasn t his fault he had been so rude but that he d had a bad day Really We all have those and don t hang up on our customers

No jacket sent no response to emails

They took my money and then nothing No notification that the jacket had ever been sent No response to my emails or the website chat box I have notified PayPal and hope that they will refund the money

I ve bought two leather jackets from

I ve bought two leather jackets from Charlie London like them both However they have a problem with buttons falling off I ve emailed them twice now to source replacement buttons as they are a specific size colour have not had a response Which is a shame as I was going to buy a 3rd Jacket which i like But with customer service like this I think I ll look elsewhere

Keep away

Keep away I ordered cushion covers on 26th May 23 took my money not heard a thing since I have emailed them several times sent messages on there website and phoned them on the number provided About to start legal action against them Also the shop does not exist at the address suggested friends have been to look for me

Unfortunately I cannot give less than

Unfortunately I cannot give less than one star it is unbelievable what is happening there such a bossy and rude attitude no one replying to your mails STAY AWAY FROM THEM