Charterpropertyrepairs Reviews

Such great professionals

After a traumatic experience with Alby Asset Management I could not believe how brilliant and professional Charter Properties were in contrast From the get go Andy the Surveyor was brilliant and so reassuring I could not believe my luck which just kept on giving once I got to meet the professionals who came to restore my home wow it made me smile which was not something I had been doing for a wee while I can confirm that at all times I not only felt comfortable with all of the workers who came to my home but the kindness and total professionalism was something I had most certainly not got used to in over 20 years after moving to Suffolk from London To say I met a lot of cowboys would be an under-statement suffice to say I now know there really are great professionals out there so hope if ever I need help in the future I shall be able to employ Charter However as you can imagine I don t think that at my age I am planning much for a while and my sons agree that it has all been a JOB WELL DONE I hope the bosses are as proud of you as I am Jon who re-laid the oak flooring and other carpentry work was an excellent and professional individual who took pride in his work and consulted me if he thought I needed to decide Mark who was the professional decorator and like Jon he was also kindness personified and another professional who took care and pride in all work he carried out here at my home Dan who came to support Jon was quiet and unassuming but soon became another great and kind individual who was so well qualified for what he was doing it was wonderful to see him and Jon work together and the end result was just amazing Chris who worked with Mark on the painting side of things was equally professional and so helpful with getting the large painting job done as some of the heights were challenging to say the least of course I have to say that all the professionals sent from Charter were more than qualified for what renovations they had to carry out As for Steve well this poor chap in the office had to put up with this elderly lady and her somewhat disappointing and grumpy attitude when just one thing went wrong to be fair to Steve it was totally outside of Charter s control all very very professional Oh and the chaps who helped move my stuff to the garage and other things off the walls This team of removers were all of the superior standard of all workers who are either employed or contracted by Charter Properties Well done Charter for being such a reliable professional and caring company At all times I felt comfortable with the workers in my home which was such a different experience from what I have had in the passed THANK YOU EVERY ONE WHO WAS INVOLVED IN ME GETTING MY HOME BACK after waiting since January 2024 and after having to deal with others who let me down so badly and consistently thanks to the wretched cowboy plumber sent under contract from a company unknown to me to removal a small sink blockage in a cloakroom he left a damage tap which leaked for months causing a great deal of damage as a result of his unprofessional approach by drilling down through a plughole

We were very pleased with the service

We were very pleased with the service provided People are really nice and helpful and have rebuilt our wall We are very happy thank you

They kept us up to date throughout the

They kept us up to date throughout the whole process very satisfied with the work

Awful communication - broken promises

Where to start I had a leak in my bathroom so went to my insurance company LV with a quote from a bathroom fitter LV thought this was to high so sent round Charter property repairs who looked at the damage and did a quote that was around 4K less than I had been quoted by 2 separate bathroom fitters Anyway its all taken 11 months so far LV are doing everything they can to get out of paying this claim I contacted Charter property to ask them their availability to do the repairs as they have come out 4K less than my other 2 quotes They have not replied to emails and when I call up the Boss James is never there and never calls me back Its been nearly a year and its a been a horrendous experience We are a family of 8 and have not been able to use the shower in our family bathroom in nearly a year Do not use Charter Property Repairs of LV Insurance company

Dont ever use these people

Dont ever use these peopleNo idea what they are doing no communication never call you back and complete lack of customer care

Worst company I ve ever dealt with to

Worst company I ve ever dealt with to say the least Unfortunately we were unlucky enough to be appointed CPR by our insurance company to carry out remains after a water leak Well where do I start Communication zero We have contacted them on multiple occasions probably over 30 times always promises a call back Has it ever happened Not once Work men sent to the property with no idea of what they needed to do Not that he wanted to do anything anyway They have been appointed since the 5th of July and finally gave us the date of December 9th to do the plastering Disaster If there is any other option than CPR go with it They have caused so much stress to my elderly dad it s heartbreaking I forgot to mention about the asbestos You wrote about it in your reply but funny you never mentioned why the results took so long That s because when we were chasing you up about the results and you kept informing us they would be through shortly in fact you had lost the sample so after a 15 day wait you came back to the property to take another And yes we have accepted a cash settlement for the one reason-that it means we no longer have to deal with your incompetent company Try to cover up the problems with your fancy reply it s odd that we never got a detailed reply from you like this while we were chasing you up for the last 4 months

Awful place to work Beware before starting to get a job here

Awful place to work toxic workplace environment created by the directors No support No sick pay No return to work interviews Very unorganised office due to directors Avoid employees

Amazing crew

After a stressful few months after being away from my home due to a water leak i was under the care of Sam at charter repair have to say 100 100 very patient with my emails and getting everything sorted for me mark the multi trade person was fab got on so well and the plumber couldnt wish for better people to renovate my bathroom honestly recommend these guys 100