Chec Reviews

Unnecessary probably private intermediary in the PUBLIC NHS

Using NHS optician I was referred to my local hospital and a surgical appointment allocated ALL prior to this CHEC company getting involved I have had similar work done without hitch previously CHEC were NOT involved - So I know the process and what will happen1 Who ARE THEY WHY ARE THEY INVOLVED As a consequence of my enquiries I suggest that they are a pointless intermediaryCommunicating with CHEC is PAINFULLY SLOW By phone 0344 2644 160 impossible for me to get through on several attempts I wont queue for more than 30 minutes Perhaps others can get through So I switched to their Chat EXPECTING SPEEDY responses AMY B dealt with my inquiry She was initially juggling 10 chats which could explain the HOUR long chat This is one hour of life I wont get back All I needed to know Is my appoinment for 22 11 24 still valid Confirmation of destination at the NHS facility that I m required to attend Eventually Amy found a letter that confirmed I had an appoinment 22 11 That letter does not state the internal hospital location She also had information that I was DNA on a 26 924 appointment I was not aware of a visit appt Turns out it was a phone call - I dont have a record of a phone call Mobile service in my house is crap Did they try Try once or more I dont know Then as the chat was coming to a close I suddenly get 2 texts asking me to book appointments with CHEC to cover my DNA Querying them on the chat I was told I could ignore them if thats so WHAT WAS THE POINT OF SENDING THEM I feel that CHEC is some private company ripping off our NHS with poor process and practice Eventually I call my hospital to find out the location I should attend Apparently IF the letter had come directly from NHS it would have had that information BUT the CHEC system doing multiple hospitals DOES NOT INCLUDE internal office location in their addresses THUS WHAT IS THE POINT OF CHEC

I had a follow up appointment booked

I had a follow up appointment booked after the initial appointment to do preliminary tests I had asked for a phone call for follow up as I have care responsibilities and have to pay to get someone in to look after my mother together with the cost of a taxi there and back After tests the ophthalmologist stated he needed me to come in so I paid the 35 for a carer plus the 30 there and back taxi - however there was a slight delay of 10 minutes getting there so I did a courtesy call to let them know I d be a few minutes late They spoke to the ophthalmologist said he couldn t see me and I d have to rearrange as clinic was full I said surely if it s so full someone whose already waiting can step into my spot and I d take there s one or two appointments later But they said no So now I have to book yet again at a cost of another 65 I am a pensioner and just don t have that sort of money any longer to throw away Total cost 130 for a 10 minute appointment Very very disappointed because up till now this company had been quite good I m also struggling to get a follow up appointment as they ve reduced opening hours on the central no and I was 30 in the queue Then I tried chat and got the initial hello I m Diane please bear with me but then nothing for over 30 minutes

CHEC Worcester

CHEC Worcester I have been seen by CHEC since early this year 3 monthly appointments for possible glaucoma The first two went ok although I got the impression most of the staff don t want to be there The real problems arose when I tried to book two follow up appointments one to se a technician for photos and peripheral vision tests followed by seeing the doctor for pressure tests and further discussion Apparently CHEC will not allow the receptionists to book 2 consecutive appointments I have been given various reasons for this which don t stack up and when queried with the doctor they just shrugged their shoulders After my last visits which involve two journeys of 28 mile round trips due to not being able to have consecutive appointments the dooctor asked me to book for another three month appointment The receptionist told me that are not taking bookings that far in advance I explained the doctor had asked me to do this and was still told no I commented that this was unacceptable and CHEC needed to sort their appointment system out the receptioniost then accused me of being rude so I left with out an appointment From previous experience it is impossible to get through to book appointments by phone I sat there for 30 minutes the last time I tried and resorted to the chat facility to make the appointment I was till unable to book consecutive appointments the person on the end of the line insisting I had a photo and periferal vision test and a follow up phone call This I did as I had no other choice I attended the first part and whenn the phone call came through I was asked by the doctor why I had asked for a phone call I explained the situation and was told I had to attend the clinic anyway There seems to be no official route to get out of this endless mess with CHEC there is no obvious way to complain to the NHS so I have asked my original referring optician what to do and await his answer

CHEC Basingstoke - admin shambles

CHEC Basingstoke - - 2 appointment letter sent for 2 different appointments all in separate envelopes - No way to speak by phone to someone as the options don t match this query and phone cuts out - via online chat and a call back found out I didn t need 2 appointments but had missed an earlier one that I was never told about - the person with whom I spoke didn t know if the appointment was for a problem in my left eye post-surgery or re surgery on my right eye- I pushed for an online consultation with a Dr which I got I needed to be seen in person so one of the appointments sent was confirmed the other cancelled - I was then sent another appointment with no explanation I ignored it I was then texted to remind me to book it- without acting on my own initiative I would be holding 3 appointments unnecessarily What a shambles - a costly frustrating shambles

chec Stevenage

this company is disgusting i wrote a review on google and it was deleted less than 24 hours later so ill write it on here my mother who attends all her appointments on time is always waiting at least an hour to be seen she is told this is because the doctor train is delayed but as my mother sees this same doctor majority of her appointments its the same excuse i then attended a few appointments with her and it was the same excuse dont the staff know i can check the train delays so im aware that this excuse is a lie My poor elderly mother is made to wait on the most uncomfortable chairs we have ever sat on for a long period of time the shortest waiting time she has ever waited is 40 minutes and the longest has been 4 hours The staff do not care at all that majority of patients are all waiting such a long time what is the point of the appointment time might as well all turn up when we want as we will have to wait anyway There have been many times my mother has left and rescheduled It s such a shame our NHS dont realise what they are paying for

Shocking service

Shocking service This company should be struck off They made me an appointment for an endoscopy sent over all the paperwork by email then 2 hours later cancelled saying it was a system error Was told no appointments available and will contact me when one becomes available Received a letter the next day saying they couldn t get in touch with me and unless I contact them in 14 days my appointment is no longer needed I would feel embarrassed working for this company Incompetence at the highest level

I was given an appointment over the

I was given an appointment over the phone for Chec eye clinic Basingstoke I was told to get a taxi there as my minor opp proceedure would be done on the same day and i would not be able to drive my car On the day of my appointment today i phoned Chec on their main phone number and asked again do i need a taxi to go to this appointment their answer was again yes and the procedure would be today My taxi came and took me to Chec in Basingstoke The lady on reception told me no procedure of a minor opp would be done today and that their doctor will only have a look at my eye So as a poor unemployed person i had wasted a lot of money on a taxi there and back home Now eating beans on toast again for another 4 days At the appointment i was given the new appointment for the minor opp which was good Then Chec sent a text to my phone offering me 4 different days to book my minor opp none of which were the date i was already given at the appointment I had to ask the taxi driver to turn round and go back there lucky for me we were only 300 yards away He took me back I explained to the reception lady i just got a text from chec offering me 4 different days for a appointment and they are all different to the day and time you have just given to me She said don t worry about the text appointments text to me just stick with the appointment that she had given to me Ok i said your admin services are beyound a joke I then left to get back in my taxi to be taken home The whole service has been beyound a joke and expensive to me and my minor opp procedure has not even been done Unfortunatly i have to go back in a few weeks for the minor opp Disgusting service the left hand does not know what the right hands doing I think the place needs re managing Terrible service

Pity there isn t a minus star score

Pity there isn t a minus star score facility Even 1 star is too much CHEC used to be good but recently I m finding it pretty appalling to deal with The medical side is fine no problems It s the aftermath and administration and reporting to patients that is abysmal The complaints procedure an oxymoron if ever takes ages no one can ever be contacted properly and in person the webchat service and telephone enquiries system are so limited in scope as to what they can deal with it s not worth the effort even trying A letter of complaint to the CEO delivered by hand to their HQ is so so so slowly proceeding I think through CHEC processes I warned them I would make a post like this I am actively seeking referral to another body that can do the periodic screening for an eye condition

CHEC Stockport

I had an appointment at CHEC Stockport earlier today that lasted under 2 minutes In that time the person I saw read a long letter about a previous appointment looked at the medication I m taking and somehow managed to establish the current health of my eyes without actually examining them He absolutely couldn t be bothered and had an awful attitude The nurses and reception team are amazing so I m sad to write this but I feel very let down by today s appointment