Chemistwarehouse Reviews

Needed to change a prescription and

Needed to change a prescription and called that department and had no answer Three times Hope someone with a serious health condition doesn t need something done in a hurry Sort it out guys This is people s health your dealing with

Charged but not received

When you are charged for items that were not packed it s extremely poor service They have tried to blame the courier but the package arrived missing an item They mucked up tried to place blame elsewhere and I m left paying for an item I have never received Communication is slow I am chasing up terrible service

Waste of time money

Items in my order were removed because they were out of stock It wasn t worthwhile going through with the order without the those items but they wouldn t let me cancel my order either

Customer service not very good

Customer service is a joke I explained that I wanted to place a click and collect order for molicare pull ups for my mother and delegate my mother s carer as the person to pick them up but I couldn t find the option despite the website saying it was available Not only did she not help but kept repeating that I could pick them up myself which is NOT what I had enquired I just wanted to know where to find the delegate option Do you even train people to actually listen Where exactly is the delegate a person to pick up click and collect because I couldn t find it anywhere during online purchasing This is the second time this has happened

Turtle paced processing of online orders

Chemist Warehouse online orders are yet again painfully slow 4 time to be processed Whilst pricing is fair if you in a hurry for items don t bother ordering online from them They offer everything online but never actually have ready for shipping

Don t waste your time

Ordered some paracetamol online as at home with a broken leg and can t get to a pharmacy Heard nothing for nearly a week Called them to find out what happened and get all these sob stories about being busy In the meantime I have run out of pain relief so that isn t much fun This is for paracetamol basic and so much for their promises on their website for past delivery

The Pharmacy service is terrible

The Pharmacy service is terrible When I went to hand over my script the male staff member simply walked away and left it on the counter without communicating to me whether it will be prepared and I should wait or if I should come back Stood there for 20 mins until someone finally asked if they could help me Terrible service and not the first experience at this store Northwood

Try to contact them due order stuck in

Try to contact them due order stuck in processing is impossible Dont deal with this company has worst customer service ever On advisement in New Zealand if you are sold something at the front door or online you are entitled to change your mind and be refunded anytime under the NZ Consumers Gaurantee Act This Company will try to tell you they will refund only within 2 hours after the sale Dont listen too them that is not correct

Prescription supply restriction

Having just changed my prescriptions to our local Chemist Warehouse in Timaru I found that when the meds were picked up one had been short-changed The order for 90 Premarin 0 625 mg was shorted by 6 tablets I called the pharmacy department and was told that they were unwilling to break open another box to supply the remainder of the script I would have withdrawn my prescriptions if I had known prior to fulfillment had I known The staff has the obligation to let clients know that fact But as I had received the same med from another of your pharmacies the previous week it did not occur to me that after 25 years of being on this med that would be an issue I want a resolution