Chepstow-racecourse Reviews

2 hours to get out of car park

2 hours to get out of car park Shambles Rude staff

The worst experience exiting the car

The worst experience exiting the car park I have ever known After such a fantastic evening what a shambles of an experience get it sorted if you want people to use the venue again You need a separate exit for buses and cars taking over 1 hour to get out of such a small car park was atrocious

A total shambles

Great night but was ruined by the two hour wait to get out of the car park It was an absolute shambles no stewards in sight to direct cars they all appeared to be on the roundabout as we exited the ground We paid for VIP parking but there was no VIP exit a disgrace

Chepstow racecourse car parking

Shania Twain was awesone but DO NOT PARK in Chepstow car park total utter shambles 2 5 hours just to exit car park no marshalls except at gate lounging about laughing JOKE

Complete lack of organisation

We left the racecourse after the Shania Twain concert on Fri 5th July 24 which was fantastic The parking was pretty expensive at 37 but very well organized on entry My review is for the chaos that followed exiting the car park which was carnage due to no traffic marshals providing an organized exit from the event this led to many near misses as hundreds of cars tried to force their way out of the car park some sliding on the steep banks of the racecourse causing multiple cases of road rage and unnecessary delays I ve never witnessed anything like it Our exit took just under 2hrs when we eventually got to the last road exiting the racecourse there were pockets of 5 Marshals possibly 30 in total with their hands in their pockets completely in the wrong area completely oblivious to what was taking place Most people s lasting memory of the concert will be the car park exit Not only was this a Health and Safety risk to the public but incredibly dangerous in the water logged conditions due to heavy rain at the event I contacted Chepstow racecourse who were quick to reply and advised this was the responsibility of Live Nation who organized the event and would contact them to resolve future issues Note that we have experienced very heavy rain and with a concert taking place sat sun most cars will not have traction in the current car park so may well become stuck Incredible to read identical reviews from of a year ago and nothings been done

Shambolic car park exit

Shania Twain 5th July A lovely albeit wet event ruined by an absolutely shambolic exit from the car park which took almost 3 hours No Marshall s no order frustrated drivers trying dangerous turns and cars slipping on steep muddy inclines You couldn t say it was incompetently managed - there was absolutely no management or organisation Late exit resulted in the most horrendous journey home with heavy fog and lightening I will definitely avoid this venue in future UPDATE I HAVE JUST READ OTHER REVIEWS FROM 2023 STATING SAME PROBLEMS LAST YEAR

We were a party of 7 seeing Tom Jones

We were a party of 7 seeing Tom Jones on Saturday 6th July 2024 It was a really awful experience and we will never go there for a concert again After our minibus dropped us off we had to walk a good mile to get to the entry gates The drink prices were extortionate with a 330ml can of cider costing 6 00 To make matters worse the bar staff had been instructed to open ALL of your drinks as you buy them making it impossible to put a few cans in your pocket until you re ready to drink it I can only assume this is because they know drinks will inevitably be accidentally spilled leading you to buy more The only saving grace is we managed to smuggle a flask of Vodka in Tom Jones was excellent to be fair but the organisers of the venue let the show down After the concert we had to repeat the long mile walk back to the minibus pick up carpark only this journey was much worse because lighting was very poor even pitch black in places causing someone to fall over a block holding the fencing in place there was a lack of stewards offering assistance Given the client le likely to watch Tom Jones is probably going to be over a certain age the journey back to the car park was quite unsafe and way too far to walk

Mayhem at Chepstow Races Carpark Sir Tom Jones Evant

My niece and I traveled up from Bridgend yesterday to see the magnificent Sir Tom Jones The performers were absolutely amazing but 50 60 minutes into his performance droves of people started to leave Not sure what to make of the mass exodus I asked someone and he said the parking the parking we worried and started to make our way out missing the last quarter of Sir Tom s performance An absolute crime People were rushing left right and center towards the car parks It was chaotic and worrying We got onto a muddy field in pitch darkness we were slip sliding away down the steep areas No gravel no lights no markers no stewards When we eventually got to the car we had no idea where to go from there People driving in circles The car was stuck in the mud and wheels were spinning The car was loosing grip My niece was driving and getting very anxious my fear was that the car would topple and that it EMERGENCY SERVICES WOULD BE IMPOSSIBLE TO REACH US No arrows pointing us to a direction no security Marshall s in the fields with flashlight It was a disgrace Eventually to the left we saw hundreds of exceptionally slow moving cars We filtered into the queue but again no traffic supervisors After about an 90 minutes of stop starting heating on-off and worrying about the battery eventually we made it to a sort of crossroads with thousands of pedestrian spectators spilling our of the venue with just three fellas trying to control the situation One was on the phone one was looking up for divine inspiration and the third one said that all the pedestrians coming out of the concert had priority as far as the eye could see thousands upon thousands of people Would we ever get home It was frightening unimaginable and terrifying When we did eventually get out of the gates turning left onto the road there was utter chaos People tripping in front of the car falling off the pavements It was scary Can you believe that we missed the latter part of the concert and then got stuck for hours We re heartbroken It spoilt the event we had waited months to see Earlier today I wrote to Chepstow Council to inform them of Saturday s dangerous situation Health and safety was a joke and We re requesting that our parking expenses are reimbursed and look forward to reading your explanation why such an important event was so poorly managed causing mayhem and anger

We caught the park and ride to Geogre

We caught the park and ride to Geogre Ezra and A lovely man called Stu was helping all the customers and lifted a lady in a wheelchair The whole team was happy and helpful