Chestnuthomes Reviews

Cracking Customer Service from the start

We went to have a look around Kings Manor phase 4 with no real intent to purchase after we d heard good reports about the estate and Chestnut Homes from friends in the village 6 weeks later we d put a reservation down on a property that was to be our first home together Jayne and Lindsey where both extremely helpful professional and always smiling friendly on each and every visit we made This made the whole experience a lot less stressful for us We NEVER felt rushed or pressured into making a purchase at anytime Once we d reserved our plot we had regular updates via phone and email on progress of our home and expected completion date Due to a holiday we d already booked we had to juggle around the completion date Sales Manager Helene was understanding and supportive and was able to provide a mutual agreeable date with no added stress or pressure from the start Moving day came and we collected the keys from Jayne with a big smile as always we knew there might be issues when we snagged as we d be naive to think there wouldn t however the issue we raised which was a simple E-mail to custom care were resolved to our standards within the few months of moving in this was mostly due to our working pattering and only a small delay on Chestnut It s great to see this development phase nearly completed and our potential new neighbours being shown around by Jayne who s always on hand to answer questions or just to chat with on her walk around We d highly recommend Chestnut Homes Kings Manor in Coningsby

5 stars

Brilliant company with helpful and friendly sales staff I would recommend anyone looking for a new build to get in touch with them Without a doubt they genuinely care about your needs and the home that they are building for you

Fantastic company

Chestnut homes In general have been a fantastic company and helpful staff throughout the whole process I would highly recommend as their quality of homes is amazing and the staff are so helpful

6 months from choosing to moving in

We decided to move home in May 2021 and began looking for a new house build Having travelled around much of Lincolnshire we settled on the Quadrant at Wyberton The choice of different styles are enough to make the area interestingly different rather than bland and sameish as with lots of other developments Kamila was extremely helpful supportive and worked hard to assist us whenever possible We bought a lovely 4 bed detached home off plan and then spent the next 6 months watching it come to completion There were a couple of snagging issues which were dealt with speedily and professionally There are still 2 scratched window glass units to be replaced but these are supply issues which affect the whole of the building industry I am in contact with customer services so we know what is happening We have now been living here 5 months or so and are very happy and content We love our home and have nice neighbours too Overall the quality is as expected or better Yes there are more expensive units and fittings available on the market that could have been used by Chestnut but that increases costs anyhow During our time living here the building noises and traffic disruption is less than expected and contractors have been helpful if we needed a vehicle moved etc Overall we feel we made the right choice and no regrets

Kings Manor Coningsby

We moved into our new home on Kings Manor Coningsby in September 2023 The whole process from reserving to choices build updates and move in date all ran smoothly with the help from Jayne and Lindsey We ve always received a warm welcome into the marketing office it s family friendly which has been helpful on our visits to make choices Jayne and Lindsey have been more than accommodating patient and helpful with us with our many questions and visits to her office to make our kitchen bathroom flooring choices Even after we moved in Jayne has helped us with sourcing furniture we liked from the show homes nothing is too much trouble This is our second home bought from Chestnut homes on the same development The finishing of the new house has been excellent Steve has helped resolve and issues and queries we had We had a couple of minor snags that were sorted quickly The build site team are all friendly and helpful There has been further building of new homes around us since moving in but the extra vehicles and people around has never really been of a hinderance in terms of access to our house and noise My son has been greatly entertained daily by the diggers passing by We love our new home and have had a lovely first Christmas here Thank you very much Chestnut Homes specifically Jayne Lindsey and Steve

Not worth the hassle

Watch this company like a hawk if you decide to purchase a home from them - used old out of date land plans and then relied on a woolly clause in their contract to get out of putting the matter right - they really are the pits - their attitude is terrible - they don t reply to communications - pretend not to have received emails - all I can say is watch them very carefully

Inflexible and bullying housebuilder when it comes to completion dates

If I could give a 0 rating I would Tread with care when deciding whether to buy from this housebuilder I experienced some unexpected delays with getting my mortgage approved which meant I could not meet the completion date I had set with Chestnut Homes when I reserved the property so I sought an agreement to delay the completion date by 5 working days a totally inflexible and bullish response by this housebuilder who refused and even stated that if I did not complete by the date agreed they would put the property back on the market even though we would have exchanged contracts I ve bought 3 new homes before from new house builders and experienced slight delays with two of them - and they were fine to delay completion Chestnut Homes however show no customer focus and I would certainly recommend buyers to avoid this builder - their only focus is getting the houses sold and such a shame to see such poor customer service and understanding of the issues and pressures that occasionally arise for house buyers even despite our best intentions a little understanding and flexibility by the management at Chestnut Homes would work wonders but alas it s not to be money rules for this housebuilder far more than it s customers

We purchased a new 4 bed detached house

We purchased a new 4 bed detached house in September 2022 We were really excited looking forward to our new home It has turned into a nightmare We really wish we could turn back the clock not have moved When we moved in they were still painting it We thought Ok not a big issue Over the next few days we noticed numerous faults defects damage We spoke with customer services who apologised promised all the issues would be resolved asap That is as good as it got with customer services The site manager stated that the house should never have been signed off The faults ranged from kitchen utility cupboards damaged integral double oven microwave not fitted to the wall it started to come away leaking toilet leaking shower front door not shutting windows not fitted correctly in fact there are over 70 faults with the windows I am not going to mention the patio garden garage Why not the patio is so uneven the slabs loose that it is dangerous to walk on The grassed area of the garden is just as dangerous The children cannot play on it as they are constantly turning their ankles It is now exactly 4 months since we moved in Some faults have been rectified cupboards cooker The windows still have not been fixed My daughter cannot sleep in her room due to the draft the patio garden shower leaks front door still have not been fixed HORRENDOUS