Based on authentic user experiences
Mafalda Brochado
6731 reviews
N/A
5 months ago
The quality was so poor
The quality was so poor Their website says returns are easy but that is not the case They try and offer you discounts on future orders but refuse to let you return Had to dispute with my credit card
6731 reviews
N/A
5 months ago
Never buy anything from them Items look nothing like the picture
The items I bought looked nothing like the picture I asked to return them and they only offered to keep them and give credit for the next order I spent 3 weeks trying to get my money back and nothing They propose 15 refund only Then they proposed I send back the items that I pay for shipping and only if they were happy with the condition they will reimburse me They did not offer to send a return label nothing I proposed to at least refund me 50 and they declined There was no one I could escalate my case
Kate Bowen
6731 reviews
N/A
5 months ago
This is the worst site ever
This is the worst site ever The quality is terrible and they took 5 weeks for delivery of partial items I just wasted 110 and the fact that they wouldn t even let me return even after me asking them not to ship anymore as I couldn t use it for my holiday
A B
6731 reviews
N/A
5 months ago
It s a scam
It s a scam I wish I had checked the Trustpilot reviews before buying Made a purchase on 15th January 2024 I am yet to receive it I emailed customer services several times I just got the same automated response saying it s from their new collection so takes longer to dispatch - it s been 98 days since I placed the order so I have given up any hope of receiving it Edit My order arrived today 28th April - order placed 15th January The products are clearly made to order the website states 15 days for delivery not the 104 days it has taken for my order arrive
luisa hartmann
6731 reviews
N/A
5 months ago
they say they don t have the products
they say they don t have the products ordered so if want to cancel they ask for 15 fee
Thuy
6731 reviews
N/A
5 months ago
Don t buy anything
Don t buy anything these are scammers Photo reviews are fake The product arrived exactly the same as in the picture
Amilia Di Chiara
6731 reviews
N/A
5 months ago
Terrible
Terrible didn t receive order items and they refuse to refund me
Enik Hungary
6731 reviews
N/A
5 months ago
DONT ORDER FROM THEM SCAM
In March i ordered a skit and a dress from chicbay and it looks extremely different from what was advertised on the website The material is cheap and horrible and so uncomfortable on the body Literaly cant wear it or 2 seconds I made many attempts to return the clothes back to them and they were always trying to give me a discount on the next purchase but would make it really difficult to return to them I spent a lot of money to return the clothes back to them more then the clothes cost Even after they received the package and i sent them proof of delivery They gave me the run around There is no one to speak to on the phone it is all via email DO NOT ORDER FROM THEM THIS IS A COMPLETE SCAM WEBSITE HORRIBLE THEY SHOULD BE SHUT DOWN
Lauren Dale
6731 reviews
N/A
5 months ago
Do not buy from this website
Do not buy from this website it is a SCAM My order has taken over a month to arrive it was split and I still haven t received half of it In addition to that the quality is awful and nothing fits well I wanted to return most of it but they don t have a return process in place You will hace to pay for shipping and taxes to China and there s no guarantee you will get your money back I wish i had read the reviews before buying Total trash
Jessica Goins
6731 reviews
N/A
5 months ago
If I could give 0 I would
If I could give 0 I would This company is a scam Wished I had done my research before ordering They supposedly expedited my shipping and I didn t get my items in over a month I was ordering it for a trip so it was no longer needed after a month Ordered 350 worth and they want to refund me 50 if I want to ship back to them so basically I m paying 300 to ship these items back to them They are negotiating with me to keep my items basically threatening that the cost to ship back is so much so that it s not worth it for me to try and get a refund Basically don t waste your time The quality is crap and the service is worse