Chinatour Reviews

DO NOT USE THIS AGENCY

DO NOT USE THIS AGENCY - CHINATOURS NET is not good What went well - we booked some flight tickets an airport car pick up and one train trip and that went smooth Why NOT to use the agency July 18th we had booked a Deluxe car and guide to take us to Huashen Mountain to go trekking at the peaks and do the wooden plank - THE CAR NEVER SHOWED UP WE WERE NOT INFORMED UPFRONT After a long time we got in contact with the agency - a Mr Wang - he said he was sorry and could arrange the tour the next day and would give us 200 CNY for the missed trip Not impressed July 19th - The driver and car arrived at 7 AM - the guide joined later - she informed us then that we could not do the wooden plank as planned as there was 1-2 hours queue Later - at the site - whilst we were in line for the ascent to the mountain she told us we would need to wait 2-3 hours to get up the mountain cable car queue - and it became clear to us that we could not do treeking at the peaks as planned as we would on be at the mountain 1-1 5 hours and wait in line 4-4 5 hours So our request when we booked the tour was ignored and we were told we were arrogant as we would not wait in line as the other people But we would not mind - IF we knew the conditions before we booked the tour Waste of money and vacation time - and we have not received the 200 CNY yet AND my review that I was asked to make to the web site is NOT posted Wonder why

CHEAT MONEY BAD CUSTOMER SERVICE FALSE INFORMATION

Very bad experience Booked a train ticket and was not confirmed fast and not responsive for any changes or cancellation It simply charged you without purchasing the train ticket successfully When request for refund it takes months and wasting my money and time keep calling them for a refund WILL NEVER EVER USE THEIR WEBSITE SERVICE AVOID AT ALL THEY WEBSITE STATED THAT YOU CAN GET CERTAIN REFUND AMOUNT IF YOU CANCELLED A CONFIRMED TICKET but admin fees will not refunded When i called they said no refund will given at all I requested to cancelled 1 day in advance and end up they said cannot Not keeping their word and worst service ever Another tickets was not booked successfully and they charged me After 2 and half month still not receiving the refund yet They are not supposed to charged you until successfully booked purchased the tickets for us But they did it another way WASTE MONEY WASTE TIME NOT WORTH AT ALL NO RESPONSE AND SERVICE DAMN SLOW

Stay away form them

As with the others reviewers pls stay away from these guys Ask before whether they are able to get the tickets They said must wait for 30 days then after that they said tickets not available Now all my scheduled are cock up don t know what and how to arrange other transport

It s a scam

It s a scam I purchased 2 train tickets from Kunming to Lijiang since 1 Aug 2019 It s less than 30 days till the travel date but I still haven t received my train tickets so I emailed them They said the travel time I wanted was not available and they suggested a different timetable also the way they replied is so unprofessional No address of my name and their name type u instead of you So I replied and requested to book the time they suggested But I heard no reply from them after Instead of waiting around I emailed them again and asked to cancel my purchase and gave me refund I am entitled 100 refund They never reply back and I never receive my money back

Xian half day tour

I booked a half day tour to visit the terracota army in xian but due to the corona virus the tour was cancelled Over the last 6 months I have contacted Chinatour net more than 100 times but they refuse to return my money Do not book anything with this Scam company

BAD BAD BAD SERVICE THIVES MONEY

TRAVEL AGENCY WITH BAD SERVICE - GO AWAY BUT IF YOU HAVE TO ASK SOMTHING CHANGE OR REFUND FORGET ABOUT ANSWERING BAD SERVICE I BOUGHT TICKETS INSIDE CHINA AND BECAUSE OF THE CORONA VIRUS I ASKED ABOUT CONDITIONS OF CANCELING 2 MONTHES BEFORE THE QUICK ANSWER WAS TICKETS STATUS - CANCELEDNO BODY ANSWER WHEN IS THE MONEY BACK

I booked a private tour with a guide to

I booked a private tour with a guide to the Great Wall through this company To be fair they clearly stated that admission fees and the possible cable car ride were not included so this shouldn t come as a surprise to anyone However the guide claimed to have 20 years of experience and said they only conducted tours in English Unfortunately their English was poor and there was little meaningful communication or clarification beyond a rehearsed speech that we heard for about two minutes in the cable car Although the guide mentioned visiting this part of the Wall weekly they seemed unfamiliar with how to navigate the area Additionally the guide joined us for our meal at the restaurant which was a first for us on a private tour Even more unsettling they took multiple pictures of us without asking for permission some of which were done secretly After the tour without prior discussion we were taken to a tea house Despite telling the guide more than 10 times that we did not want to go they insisted Only after much back and forth did they finally relent at which point they abruptly left the car leaving us alone with a non-English-speaking driver This unexpected detour added an additional two hours to our day I would not recommend this company

Fantastic tour of Xian s main

Fantastic tour of Xian s main attractions

Excellent service and great customer

Excellent service and great customer care