Chipcave Reviews

Do not order from this company

Do not order from this company Ordered my chips over a month ago they still haven t shipped it won t answer phone wont respond to emails save your money If I could I would give them a 0

I ordered chips from them twice disaster both times

I ordered chips from them twice Both went essentially the same but this time was WAY worse I spoke with someone from customer service Brittany and told her I needed the chips by Friday if I couldn t get them by Friday I don t need them my son was coming to town I was hosting a game that weekend She assured me there would be no problem as long as I ordered on the website right away I asked what shipping I should choose I would be happy to pay a premium She said UPS should be fine instead of USPS I said if there is an issue let me know Tuesday no tracking number Wed nothing emailed the company no response I get a message Thursday that the chips shipped via USPS I track them they are due in Monday I email several times Thursday and Friday and Monday no response After I calm down a little on Monday I email and say if you can give me some kind of future discount on a future order I will keep these I get fed up with waiting and Monday afternoon late I call the number on the website and Brittany answers oh Hi used my name obviously recognizes my number I was just going to call you Sorry I have been busy I need to discuss with the owner what he wants to do but he is gone until tomorrow I will call tomorrow etc etc I get a call then next day the owner is still out I had a personal errand I had to run etc etc I hear nothing for 2 days I finally call the number talk to a different person and request a return and a refund I found another site pokerchipmania com that has the chips cheaper anyway I don t care if the service is just as bad because the chips are way cheaper but it can t possibly be as bad as these guys which is so disappointing

Order was not complete very bad service

I bought 700 poker chips a pack of cards and a chip carrier After trying to get ahold of them for over a month I finally got them to send what I ordered It s like they forgot about it or something It took about two days to get here but when it did all I got was my chips I emailed them again about missing my cards and carrier and they explained the carrier was out of stock but they will send the cards right away How do you just not mention that when I order it or when you finally send it I just don t understand how they are still in business and I m not the only one to have these issues Definitely won t order from here again

This company sucks

This company sucks Next day shipping is completely false In fact they took over a week to NOT ship my order days to answer my inquiries emailed me and said I need to call them then told me they are out of stock on the items that I already paid for Lady I finally got a hold of I could barely hear cause she a dog barking the whole time Total disrespect for their customers and didn t even apologize sincerely for their screw up

Horrible

Horrible Brittany in customer service flat out lies to you saying it will ship out today it will not ship they advertise next day shipping but nothing ever ships they are ridiculously bad

I ordered a 1000 chip set with acrylic

I ordered a 1000 chip set with acrylic case as well as with other miscellaneous extra chips to complete my set My acrylic case came separate from my chips and have yet to receive any chips Customer service is absolutely horrible and Haven t been able to get a solid answer for almost a month of waiting I was informed some denominations were not in stock even though at time of purchase they said they were I suggest to steer clear of this company or go elsewhere Over a month and still waiting for my chips when I ask for a refund I get no response Terrible

Just Bad Business x10

Twice I ve placed a large order - both times I never heard from them after a week - When I can finally get in touch with them - they claim some warehouse issue and we won t be getting our product for a while At least they did give me money both times - but I truly have no idea how they stay in business

Worst shopping experience I ve personally had online

I ordered my Chips on Jan 11 and waited a week and a half but got no update on my order being shipped I contacted them and they took long to respond and they didn t help me one bit just generic info on shipping told me 8-10 business days Today is Jan 30th and I still haven t gotten a shipping update It s been 14 business days