Based on authentic user experiences
No mia Pereira
6730 reviews
N/A
7 months ago
I had a very frustrating experience
I had a very frustrating experience with Chosay I ordered two glass lamps and one arrived broken due to inadequate packaging Additionally both lamps came with European plugs which were incompatible with the UK This detail was not clearly communicated during the purchase process despite being essential for international customers When I contacted their customer service I was met with a dismissive and unhelpful response They refused to cover the return shipping costs for the damaged item citing their terms and conditions They also insisted on lengthy procedures to process a refund which I found unreasonable given the circumstances What made matters worse was their tone in communications which came across as defensive and accusatory Rather than resolving the issue amicably they implied that I was being difficult and unreasonable despite the fact that I received a damaged product and poor service As a customer I expect fair treatment clear communication and accountability for issues caused by the company Unfortunately Chosay fell short on all counts I cannot recommend Chosay to anyone looking for quality service or reliable products I strongly advise potential customers to be cautious when ordering from this company
Christian Foss
6730 reviews
N/A
7 months ago
Money withdrawn but no shipment
Order placed 8 March 2025 and the money has been withdrawn but the order has not been shipped nor have I received any updates on it Contacted customer support via email twice without any response and once via their instagram where they responded to a general inquiry but fell silent when asking about my order Oh yeah and their phone number doesn t work as well Update 1 After finally replying on Instagram Chosay threatened to pursue legal actions towards me due to this review and also consistently said to contact their customer support to whom I ve already wrote 4 emails with no reply Finally they cancelled the order and I m waiting for the money to be refunded Update 2 I finally got my money back but Chosay also contacted Trustpilot to mark this review as false Of course that s not possible as only facts are stated and this review is now marked verified based on documentation shared with Trustpilot Chosay also wrote a formal email threatening with further legal actions due to this review Avoid purchasing from Chosay at all costs
Neil Heiland
6730 reviews
N/A
7 months ago
Order never shipped refund never received
Ordered a table in November last year Cancelled it because they never shipped it to me I still don t have my money back DONT ORDER HERE
Maryna Verkhovod
6730 reviews
N/A
7 months ago
Good
I ordered a cap but unfortunately there was very high demand for it and I had to wait for a long time Later the store canceled the order and refunded my money The store management was always quick to respond to my messages and considering the situation offered me a gift I am very grateful for this
Anthony Cox
6730 reviews
N/A
7 months ago
Great Prices on Niche European Brands
I came across Chosay online as they had great prices on what is typically very expensive high end furniture pieces Me being located in the US was really happy to have found their online shop and I placed an order Communication was quick and they let me know my item was on backorder but that they would keep me updated as soon as the next shipment was set to arrive and they would expedite the shipping process Overall I am happy with the customer service and would shop here again Their selection and prices are unmatched